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“Super Place to Stay!!” 5 of 5 bubbles
Review of SpringHill Suites Omaha East/Council Bluffs, IA

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SpringHill Suites Omaha East/Council Bluffs, IA
Ranked #8 of 24 Hotels in Council Bluffs
Certificate of Excellence
Van, Texas
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Super Place to Stay!!”
5 of 5 bubbles Reviewed 16 March 2014

Recently stayed here on March 7th & 8th of 2014. First off, called ahead of time and explained would be a very late arrival around 12am or 1 and was no problem. Room was guaranteed and would not be given away was what I was told. When arrived, front desk knew who I was and told me glad we made it safely. 5-stars for caring!

Upon unloading and arriving to my room, this room was immaculately clean and inviting. Having two grandbabies and one still in a crib, the room was large enough to set out our pack n play for the infant to sleep safely and still have room to maneuver. Beds were extremely comfortable and shower just fine.

As for breakfast, great choices but the only sort of gripe I may have is serving sausage both days. Why not change up each day for guests who stay more than one day. I am sure there are several who do. Make bacon one day, then sausage...I prefer bacon as it seems the sausage always have gristle in them. As for everything else, a great breakfast.

Coffee always fresh in the lobby and front desk ready to help you anytime you have questions or needs. A big thumbs up for this location!! You cannot go wrong staying here.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Loretta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia F, General Manager at SpringHill Suites Omaha East/Council Bluffs, IA, responded to this review, 24 March 2014
Hello! I am so happy to hear that our property and staff showed you how much we care about you and your family! Thank you for your suggestion with our breakfast. We look forward to having you and your grandkids in the future.
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254 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • Any
English first
Chicago, Illinois
Level Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 14 March 2014 via mobile

Stayed here on March 9, 2014 just before the final leg of a drive from San Francisco to Chicago. Check in was rather busy upon my arrival so I had to wait a few minutes before being helped. The room was neat and tidy as was expected of a Marriott branded property. Took advantage of the laundry facility which was rather cramped since there big boxes in there leaving for very little room to handle laundry and fold clothes. Breakfast in the morning was quite adequate which included hot items such as bacon and eggs. Very close to assorted casinos, restaurants, and a Bass Pro Shop. Definitely a must stop if you're driving through.

  • Stayed March 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Irvan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia S, General Manager at SpringHill Suites Omaha East/Council Bluffs, IA, responded to this review, 17 March 2014
Thank you for being our guest on your way back to Chicago! We are so happy that we were able to help you prepare for the remainder of your trip. Your feedback if very valuable to us and to future guest and we appreciate you taking the time to give us yours.


We are looking forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ankeny, Iowa
Level Contributor
79 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 12 March 2014

The hotel is very well located and close to all of the casinos. It is very clean and the people at the front desk are very efficient. The breakfast quality is what you would expect at these types of hotels but the selection was not the best.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cyclops1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia S, General Manager at SpringHill Suites Omaha East/Council Bluffs, IA, responded to this review, 17 March 2014
Thank you for taking the time to give us and future guest your feedback on your most recent experience with us at the SpringHill Suites by Marriott Council Bluffs.

We are so pleased to hear that you enjoyed your time with us. Everything that we do is aimed to ensure your experience is rejuvenating. We look forward to having you as a guest again in the future.
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Level Contributor
130 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 5 March 2014 via mobile

I have stayed several times over the years and always had good experiences. But the last two times I have started to notice little things that need updated that definitely affected my experience. Last night I had a dripping shower that was aggravating, the hot water in the shower took forever (at least a couple minutes) to get hot, and the floors above my room creaked very loudly...I know they can fix them, and it happens after a few years. I hope they do it soon as there are several other options in the area when I'm in town.

As always the customer service and amenities like breakfast were always top notch, and they deserve kudos for that.

Stayed March 2014, travelled on business
Helpful?
Thank sean_hansen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia F, General Manager at SpringHill Suites Omaha East/Council Bluffs, IA, responded to this review, 8 March 2014
Thank you for taking the time to share your experience with the SpringHill Suites Council Bluffs. I apologize that your recent stay was not satisfactory and appreciate your feedback.

Everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective steps to avoid such problems in the future. As well as getting ready to do a renovation of the hotel and rooms.

If you would like to discuss your experience further, please feel free to contact me directly at 712-256-6500. Once again, please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area.

Alicia Frieze | General Manager
712-256-6500
afrieze@marriott.com
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rock valley, iowa
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 12 February 2014

Just passing through we stopped at the Springhill Suites in Council Bluffs. Price was decent, rooms were clean and very up to date, staff was friendly. Used the pool for a little bit in the morning and I thought it was a little on the dirty side so wasn't so hip on that. The fitness area looked very nice, with nice brand name equipment but I didn't have the chance to use it. There was a free breakfast but we didn't eat there either. I would stay here again.

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gjrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia F, General Manager at SpringHill Suites Omaha East/Council Bluffs, IA, responded to this review, 13 February 2014
Hello,

We are so happy that you enjoyed your experience with us at the SpringHill Suites Council Bluffs. Thank you for taking the time to give us and our future guest your feed back. This helps use in ensuring future stays will be as pleasurable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Des Moines, Iowa
Level Contributor
115 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 25 January 2014

This hotel seems to be fairly new. Nicely decorated. Beds were comfortable, spacious rooms. You don't want a room on the back side of the hotel if it's cold and windy - the wind seems to come through the HVAC unit and howls at night. They say they are working on this issue. Breakfast comes with your room and is good. Nice work out room, nice laundry room and a nice pool.

Room Tip: As indicated above, if it's windy - get a room on the front side of the hotel. (An even numbered...
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  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank mitchdsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia F, General Manager at SpringHill Suites Omaha East/Council Bluffs, IA, responded to this review, 5 February 2014
Hello,

Thank you for taking the time to give us your feed back. We are delighted that your stay with the SpringHill Suites Council Bluffs was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Des Moines, Iowa
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

This was a first stay in the Springhill Suites and we were surprised to learn at check in that there is now a complimentary breakfast. The rooms are all suites with a fold out couch bed as well as a sink area, small fridge and microwave. The wall mounted TV was on a swivel making it easy to see from the living room or the bedroom area. The new breakfast was especially surprising with so many healthy food options. The options of fresh spinach, salsa and shredded cheese to make egg sandwiches was tasty and healthy. The numerous oatmeal additions was an extra bonus as well. While we didn't try the pool on this stay, I am looking forward to returning with my 10 year old son for more relaxation that is close to home.

Room Tip: All of the rooms are suites, the only choice you need to consider is one king bed or two double beds...
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  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Heather B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia F, General Manager at SpringHill Suites Omaha East/Council Bluffs, IA, responded to this review, 22 January 2014
Heather B,

Thank you for staying with us and for taking the time to give us your feed back. Our aim is to please all of our guest with the experience they desire. When we accomplish this it is so nice to hear, so we know to continue on. We look forward to seeing you and your son here again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Omaha East/Council Bluffs, IA

Property: SpringHill Suites Omaha East/Council Bluffs, IA
Address: 3216 Plaza View Dr, Council Bluffs, IA 51501-7481 (Formerly SpringHill Suites Council Bluffs)
Region: United States > Iowa > Council Bluffs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Council Bluffs
#6 Romantic Hotel in Council Bluffs
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites Omaha East/Council Bluffs, IA 3*
Number of rooms: 151
Official Description (provided by the hotel):
Experience the SpringHill Suites difference. It's a place that will soothe your senses, a place where spacious suites and inspiring design will help you leave feeling more refreshed than when you arrived. ... more   less 
Reservation Options:
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Also Known As:
Springhill Suites Council Bluffs Hotel Council Bluffs
Council Bluffs Springhill Suites
SpringHill Suites Omaha East/Council Bluffs, IA Iowa

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