I am a Marriott Silver Elite member, which means I've stayed at my fair share of Marriott properties. I was hesitant to stay here, since SpringHill Suites are not my favorite, but choices were limited since we planned a trip to the area during the College World Series and, apparently, some high school baseball championship games. Plus, there were a lot of good reviews of the property. From the outside, it seemed promising. However, the minute we walked in it was like getting hit with a wall of mildew. There were signs everywhere asking guests to excuse the mess and dust as they begin to renovate. It was hard to overlook it. Within our first few hours of being in the hotel, none of us could breathe. We all woke up the next morning with sore throats and our sinuses were on fire. In the end, our three night stay was only two nights. We just couldn't handle the stink of the hotel any longer. We thought about leaving after the first night, but after a full day at the zoo we were too tired to drive home!
Second, the room we were in was horrible. Following another tip found here, I did call ahead and request a room on the top floor, facing away from the interstate. I was glad I did, especially after seeing the hotel was taken over by high school baseball players and their parents. We had a room that could sleep 5, but it was one of the most crowded rooms I've stayed in. Not only was it small, but they had started renovation work in there. I had to ask for the room to be vacuumed again, as there was so much debris left behind from work on the walls.
Finally, the breakfast must depend on the day. Our first morning, I thought it was the only redeeming quality of the hotel. My family was happy with the selection, and the food was hot and decent. The second morning we went down at 8:45 a.m. (Breakfast ends at 9:30 a.m.) Nearly everything was gone, and there were a lot of people coming in behind us. I asked if they were going to refill the buffet and received a mumbled response that it wasn't worth the time since they closed in 45 minutes. They were - literally - out of oatmeal, nearly out of eggs, had three grapes left out of the fruit selection, and had 6 muffins left. There was a line-up of baseball players and other families behind us and no one was happy when they realized there was no more breakfast coming. It was over breakfast that we made the decision to call our trip to the area short a day and go home. While my family ate, I went and notified staff we were checking out a day early.
I will say that the hotel staff was very nice and I actually felt bad saying that we were leaving early because the hotel sucked.
I would recommend NOT staying at this property. There are several properties close by that may be better options. I could have honestly overlooked the size of the hotel room, and even the shortcomings of breakfast, but the smell of the hotel it too much.
- Official Description (provided by the hotel):
- Experience the SpringHill Suites difference. It's a place that will soothe your senses, a place where spacious suites and inspiring design will help you leave feeling more refreshed than when you arrived. ... more less
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- Also Known As:
- Springhill Suites Council Bluffs Hotel Council Bluffs
- Council Bluffs Springhill Suites
- SpringHill Suites Omaha East/Council Bluffs, IA Iowa