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“CB Hotel Stay”

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Quality Inn & Suites Council Bluffs
Ranked #21 of 24 Hotels in Council Bluffs
GreenLeadersBronze level
Mt. Pleasant
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“CB Hotel Stay”
Reviewed 14 November 2013

This hotel is very dated and due for a redo badly. The service at the front desk was very friendly and helpful. Rooms were good size and clean. Beds were very comfortable and had very nice down pillows. Breakfast was typical hotel fare.

  • Stayed November 2013, travelled on business
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Helpful?
Thank Hkrgrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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198 reviews from our community

Traveller rating
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    44
    27
    43
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Lula,Ms
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 October 2013

Hard to get to from the interstate, but nice motel . Not best surroundings but better than first impression! Fantastic staff very friendly and helpful-went above and beyond to help! Rooms were average but clean, comfortable bed, fridge, microwave. Great stay for the price! Definitely recommend!

  • Stayed October 2013, travelled on business
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Helpful?
Thank bdc61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overland Park, Kansas
Level Contributor
65 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 13 October 2013

Nice but older hotel. Very clean and comfortable room. Located adjacent to a busy gas station but my room was very quiet. There was no hot tub but the hotel has a very large indoor pool area which guests were enjoying. Staff was friendly and took care of all my needs. The usual breakfast fare but the eating area was a bit cramped (not unusual for an older hotel.) Access to and from I-25 can be a bit confusing but was no problem using a GPS.
I would definitely stay here again on future trips through the area.

  • Stayed September 2013, travelled solo
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Helpful?
Thank Lou R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
Level Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 10 October 2013

We visited family in Council Bluffs and Omaha for eight days and stayed at this facility. It is a good location for travel to both cities - near the Iowa end of the bridge across the Missouri. The staff was helpful, courteous and friendly. Beds were comfortable. We plan to return to the area in Spring 2014 and will most likely stay at the same place.

  • Stayed September 2013, travelled with family
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Helpful?
Thank hendersonhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New England, North Dakota
Level Contributor
210 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 25 September 2013

The hotel itself would rate poor but add in the service & its terrible. Driving through the area to get to the hotel, I knew I had made a poor decision not to cancel my reservation after reading poor reviews on here. The building right across the street is literally boarded up. It was raining when I arrived to check in & they have a tiny covered area. The lady who checked me in was rude. I had reserved a smoking room & she said I had not even though my confirmation shows I did. Ended up in a smoke free room. Asked if she had a bottom floor room available since there is no elevator & they didn't but asking seemed to disturb her. When I asked her if there is a designated pet area, frustrated she responded that they can just go on any grass but to pick up after them. She didn't tell me how to get to my room & when I asked she seemed irritated. She explained that there is 1 door on each side of the building & told me which door would be better for us to go in. I thanked her for her time. She didn't say anything positive like thanks for staying with us, or enjoy your stay, or anything. Parked near the door she suggested, unloaded the dogs, & some small bags. Neither key card opened the door & no cover over the walkway to the door. I leave my husband with 2 dogs in the rain to walk around the building in the rain to the front desk. I waited in line & then explained that neither card would open the outside door. Her exact words were " I figured that would happen. I will tell maintenance in the morning to fix that." She asked if we had tried the door on the other side of the building. I said no it's raining & we were half way unloaded. She gave me 2 new cards after tossing the other 2 & said gook luck with these in a snarky tone. She did tell me how to get to my husband through the building. He had already went back to the truck to stay dry. Put a trash can in the doorway so I could go get them. Next morning door still didn't work with cards but my husband found another door down a ways we could use. It would have been nice to know about that door the night before. No smoke alarm in our room. The building is old & ran down. No updating. Just threw some flat screens up. At $110 a night, I expect way better. Worst hotel experience ever!

  • Stayed September 2013, travelled with family
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Helpful?
Thank Bdela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Highlands Ranch, Colorado
1 review
Reviewed 18 September 2013

Room was okay for the price, the front desk person was terrible, didn't know anything and when I asked to talk to a manager, was told they they were out of town. Booked through Expedia for three days and wanted to check-out after the first night, no one could tell me whether or not I would get a refund or not.

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank COdave2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Russell, Kansas
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 September 2013

Older hotel, but friendly staff. Our first impression was we made a mistake. This hotel does not have a elevator. With all that said we had a nice stay, just minutes away from most attractions in area.

  • Stayed August 2013, travelled with family
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Helpful?
1 Thank dsmorg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites Council Bluffs

Property: Quality Inn & Suites Council Bluffs
Address: 3537 W Broadway, Council Bluffs, IA 51501-3266
Phone Number:
Region: United States > Iowa > Council Bluffs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Council Bluffs
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites Council Bluffs 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Quality Inn & Suites Council Bluffs Hotel Council Bluffs
Quality Inn And Suites Council Bluffs
Council Bluffs Quality Inn
Quality Inn Council Bluffs
Quality Inn & Suites Council Bluffs Iowa

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