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“terrible” 1 of 5 bubbles
Review of Quality Inn & Suites Council Bluffs

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Quality Inn & Suites Council Bluffs
Ranked #21 of 24 Hotels in Council Bluffs
GreenLeadersBronze level
Iowa
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“terrible”
1 of 5 bubbles Reviewed 28 May 2014

Booked the hotel for two nights during memorial day weekend, we stayed one night couldn't take another one... the bed was terrible, it was so hard it was as if it was a piece of plywood with a sheet over it.. the pillows were so flat that 3 of them stacked up felt like one normal pillow.

  • Stayed May 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 02slugbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityInnCBIA, Guest Relations Manager at Quality Inn & Suites Council Bluffs, responded to this review, 25 June 2015
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Matthew Brown
Public Relations Manager
Quality Inn and Suites
712-328-3171
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

186 reviews from our community

Traveller rating
    21
    57
    43
    27
    38
See reviews for
71
40
17
34
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Council Bluffs
1 review
3 of 5 bubbles Reviewed 27 May 2014

I booked 2 rooms a few days apart from each other. The first room was a double bed nonsmoking-and it was nice, thats what I got for a great price. The second room I was "upgraded" to a 2 room suite and it had pet stains everywhere on the carpet.

  • Stayed May 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Mary V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seattle
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 18 May 2014

I stayed at this hotel for a week, primarily for its location and good weekly rate. Frankly, I had low expectations, as it is a former Howard Johnson's that was deprived of all its architectural charm during an unfortunate "renovation" several years back (although if you look close, you can still see the space age lobby building hidden under tons of stucco and tacky light fixtures, and the old HoJo Restaurant is rotting away in front, having had an unfortunate spell as a check cashing facility).

But the rooms are still those good, old-fashioned, spacious HoJo rooms (with the second sink removed for some reason) and the beds are the definition of comfortable. They unfortunately removed access to the room balconies/patios (I understand the reason, but screened-in porches/solariums might have been a better idea). The rooms are attractively furnished, but a bit bland (unless you like "apartment white") The whole place is kept squeaky clean, and the free breakfast is a real breakfast - eggs, sausage, etc. The staff is professional and friendly, and there's an indoor pool (another vestige of past glamour). TV lovers will be pleased to note that there is a wide variety of programming, including MSNBC, so one is not stuck with Fox and the missing airliner channel.

Bottom, line, this is a great place to stay, and a real bargain. But please, property owners, think about freeing that lobby building of its 80's accoutrements and bring it back to it's swinging 60's look, and at least keep up the landscaping on the restaurant building (better yet, get a restaurant back in there!). You could have a fun, distinctive property with a "Mad Men" vibe, just seconds from downtown Omaha and the casinos. Properly marketed, that could bring your average rate up.

  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dalangdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loveland, Colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 14 May 2014

The bathroom had hair left by someone. We had to move to another room because the toilet would not flush. The restaurant they had advertised on the room card was NOT GOOD AT ALL! It was like eating a salt lick. Sal's Italian Buffet. The hall smelled like smoke and mildew and at the price they wanted it was no a good value... AT ALL!

Room Tip: Overall BAD!!
See more room tips
  • Stayed May 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Alido3803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityInnCBIA, Public Relations Manager at Quality Inn & Suites Council Bluffs, responded to this review, 25 June 2015
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Matthew Brown
Public Relations Manager
Quality Inn and Suites
712-328-3171
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maple Park, Illinois
Level Contributor
85 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 9 May 2014

This hotel was a pleasant surprise. It was priced at a lower rate, and I had a few misgivings when making the reservation. The hotel was an older one, but had been remodeled at some time in the fairly recent past, and was quite clean. Bed fairly comfortable, furniture comparatively new, flat screen TV, comfortable chairs, large desk to work on. Bathroom clean, linens clean. Possibly my only observation might be that the bathroom linens were a little dingy from long use, but were not dirty or threadbare.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Wilma608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amarillo, Texas
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 21 April 2014

Fantastic hotel. Slept well and the room was nice and clean. Maria and other support staff were excellent. Professional and still personable. Thank you. Will recommend. Keep up the good work. Will see you next trip.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BillyV7222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blue Springs, Missouri
1 review
4 of 5 bubbles Reviewed 5 April 2014

Older hotel, but has a lot of personality,

Great staff, spacious clean quiet room great bed, nice big pool, Just across the river from Downtown Omaha..

Only problem the room key wouldn't work on the entry door a couple times.

I will stay there again..

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rocket555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites Council Bluffs

Property: Quality Inn & Suites Council Bluffs
Address: 3537 West Broadway, Council Bluffs, IA 51501
Phone Number:
Region: United States > Iowa > Council Bluffs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Council Bluffs
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites Council Bluffs 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Quality Inn & Suites Council Bluffs Hotel Council Bluffs
Quality Inn And Suites Council Bluffs
Council Bluffs Quality Inn
Quality Inn Council Bluffs
Quality Inn & Suites Council Bluffs Iowa

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