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“deserves a second shot”

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Best Western Crossroads Of The Bluffs
Ranked #11 of 24 Hotels in Council Bluffs
Kennebunkport, Maine
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“deserves a second shot”
Reviewed 7 October 2013

We found this hotel in a AAA book so decided to try it out. the price was reasonable for a double bed(queen) for three people. the check-in was nothing special the guy was in training. our room was very clean the hallways were and lobby also. there's no elevator but that was not a problem for us. the beds were comfortable plenty of space in the bathroom too.

early in the morning my wife had turned on the heater as it was quite cold in the room and after about a minute the smoke detector started buzzing at 0600, when we informed the front desk all we got was a excuse the heat system hasn't been run this year yet.

the other issue we had after returning from breakfast some how the flip lock on the door went to the the other side and locked us out of our room. so we had to wait for a woman from house keeping to come and break the lock by shoving the door open. i'm not blaming the hotel for this because it looks like a freak accident.

breakfast was very good, it was like a expanded continental.

  • Stayed October 2013, travelled with family
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Helpful?
Thank Alejo07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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403 reviews from our community

Traveller rating
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    42
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • Any
English first
Austin
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 October 2013

There was NOTHING pleasant about this experience! The check-in service was unsatisfactory, failed to provide requested room, the door from corridor to parking lot was not locked and the outside area was littered with cigarette butts and trash. At breakfast there were no forks which was known to the staff because there was a note informing guests that they were out of forks.

  • Stayed September 2013, travelled as a couple
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Review collected in partnership with Best Western

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1 Thank Pbacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Council Bluffs hotels

Arizona City, Arizona, Usa
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 October 2013

Would not stay again, would not recommend. toilet doesn't flush, made reservation, did not get beds that we requested. Did not advise pet rooms were two double beds. Desk Clerks had different stories, Breakfast was nice, but didn't compensate for the rest of the problems experienced. Road to motel is under construction --- restaurants are difficult to locate

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Del P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 September 2013

This is our 1/2 way stop to Brooking SD. Having stayed there 3 times now, we have found it to be clean and very accessible. The breakfast is well cared for & the staff are pleasant & helpful. So long as we have to travel north that far, we will continue to stay here for our 1/2 way stop.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lewann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lanesboro, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 September 2013

Very nice, clean hotel. Great value & friendly, honest staff! When my son accidentally left his laptop computer in our room after we checked out, housekeeping staff turned it in to front desk and I promptly received a phone call to be notified!

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middletown, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 September 2013

My son and I had been driving a few days and needed to stay overnight at the next hotel. Found this one just close to the exit. The clerk checked us in honoring a travel coupon we had found at a rest stop. Room was very nice with all the amenities, very clean, well-kept, and the beds were just right. Our stay included a hot breakfast with lots of choices. The following day we were ready for another long drive.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank YveDbey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fargo, United States
2 reviews
Reviewed 17 September 2013

For a busy city and located right in the heart of entertainment, we were appreciative of the quiet night's sleep, spacious room and good varied hot breakfast. We would definitely stay here again!!!!!!!!!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Linda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Crossroads Of The Bluffs

Property: Best Western Crossroads Of The Bluffs
Address: 2216 27th Ave, Council Bluffs, IA 51501-6953 (Formerly BEST WESTERN Crossroads of the Bluffs)
Phone Number:
Region: United States > Iowa > Council Bluffs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Council Bluffs
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Crossroads Of The Bluffs 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
107 Newly remodeled guest rooms featuring serta pillow top mattresses, Council Bluffs largest indoor hotel pool, free wifi, business center,weight room and 24 hour shuttle service ... more   less 
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Also Known As:
Best Western Crossroads Of The Bluffs Council Bluffs, Iowa

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