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“Lite Housekeeping=No Housekeeping!!!”

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Staybridge Suites Davenport
Ranked #13 of 26 Hotels in Davenport
Certificate of Excellence
Reviewed 26 January 2014

Overall, the property and our suite, was a wonderful surprise and on the surface - my husband and I were quite impressed. Including the hot tub and pool area. But unfortunately, that is where it ended. The clerk who checked us was to busy chatting with some other people whom she obviously knew.

We ordered delivery food and went to utilize the silverware and glasses and found that both needed to be washed prior to our use. While on the surface the suited appeared to be clean, I was just looking around the room, I was very happy with the overall size and amenities of the room, it really needed a deep cleaning from top to bottom, the dust on top of the door frames had to be an inch thick...I decided that since the bed was clean, as well the bathroom area, we would just stay put.

We went downstairs to the complimentary breakfast, and there were no forks, the oatmeal was barely cooked and no attendant around to discuss this with...so breakfast was a HUGE downer!!

We agreed at the time of check-in that we would do the lite housekeeping which meant beds made, fresh towels and the trash taken out. We went out for the day - upon our return to our the beds were not made, trash not taken out nor any additional fresh towels. It's shame such a beautiful property fell short of the mark.

Room Tip: If they clean up their act, this would be a wonderful place.
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  • Stayed: January 2014, travelled as a couple
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Thank Chops0660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reshai, Director of Sales at Staybridge Suites Davenport, responded to this reviewResponded 28 January 2014

Thank you for your feedback of your recent stay. Your feedback is very important to our success. We are sorry that we did not meet your expectations and we understand how disappointing it is when the suite is not clean and the service is lacking as well. These basic skills are needed in order to provide hotels our guest love. We strive to provide excellent service and cleanliness and unfortunately we failed to provide this for you. Your review will be discussed with the staff and we will be providing extra training to ensure that our staff is aware of the importance of the basics. We are sorry for our shortcomings and hope that you will give us a second chance to correct our mistakes. I also invite you to speak to our General Manager, Rick Peterson directly at 563-359-7829 or at Richard.peterson@dellisart.com to discuss this further. Thank you once again,
Rebecca Ream
Director of Sales

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Write a ReviewReviews (148)
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71 - 77 of 148 reviews

Reviewed 30 December 2013

Staybridge Suites Davenport has a great location very close to I-74. They are also a short drive away from many good places to eat, good grocery stores, and a few pharmacies. The beds were comfortable and the couches were super comfortable. Kitchens were well equipped. They kept the place very clean in general. Bathrooms were not cramped, and we liked the vanity being in a room separated from the shower. The room rate was excellent. The CD/DVD player in the room got a lot of use with the flatscreen tv. Great staff in every area of the hotel's work. We would be happy to stay there again if the extended stay amenities were a need for us again in the future.

  • Stayed: December 2013, travelled with family
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Thank hdbangr11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2013

Myrna offered wonderful service making our family feel right at home. She was kind and did not wait for us to ask for help. She anticipated our needs and helped our group of 6 families staying at the hotel.

  • Stayed: October 2013, travelled with family
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1  Thank Robn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2013

I have stayed at this hotel repeatedly over the years. The staff is great - Myrna is often there fixing dinner, and sometimes breakfast. Chad and Sunnie and all do a great job. Thanks Rick. I am adding a few more characters, as I only and 189 and Trip advisor would not accept it without the magical number of 200.

Room Tip: No room service if that is important to you. A number of good restaurants close by. The evening so...
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  • Stayed: December 2013, travelled on business
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Thank Jim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

We were attending an event at St Ambrose University. The staff at the front desk was very attentive to our needs. Check in was fast and uneventful. We booked a 2-bedroom suite. When we arrived, the room was very clean and inviting. The kitchen was fully equipped to serve our needs. The living room between the bedrooms was small. It didn’t accommodate my family of four for a movie night. We had to use the kitchen chairs and squeeze them in. The beds were very comfortable. The breakfast served in the morning had a good variety of choices. Check out was fast and efficient.

The only problem was the noise. We could hear the TV and the toilet flush in the room next to us. We could also hear the guests that were staying above us. They woke up my youngest son in the middle of the night. We cherish our family time together and I think there are better choices in the Quad Cities area for our next visit.

  • Stayed: November 2013, travelled with family
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2  Thank Bill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Davenport, responded to this reviewResponded 9 December 2013

Dear Bill D,

Thank you for taking the time to post a review of our property. We are so glad you liked the friendliness of our staff. We apologize for the shortfalls you have experienced and any inconvenience you may have encountered that did not live up to your expectations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Anthony M
Case Manager
IHGCare

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Reviewed 22 November 2013

Great staff. Myrna in the cafe and front desk are friendly and kind. Clean, safe area, good shopping and restaurants nearby. If I had to think of one negative it would be the pillows are super fluffy. Overall great! I've stayed here about a month in 2013.

  • Stayed: November 2013, travelled on business
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Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2013

Hard to find anything wrong with this SB. All the usually SB amenities. See pictures. Clean, seemed fairly new. All things in working order. Good bed and covers and good wall thermostat that did keep the room to desired temp.

Love the nightly managers reception with beer, wine and food. People seemed to be enjoying themselves during happy hour. Many restaurants nearby also. In morning, they had good breakfast of eggs, bacon, waffle maker, breads, juices and coffee. I'll stay here again. Easy parking. Staff were very friendly to us. Keep up the good work.

Very close to Trinity Hospital (you can see it from the hotel) and have a good hospital rate if that is why here are here. Hotel is in Davenport, but city of Bettendorf is just across the street toward the Hospital. This hotel is less than 1 mile from several of the Bettendorf hotels (e.g. Marriott Courtyard-Bettendorf).

Only negative for me was the lighting in the workout room----needs to be brighter.

  • Stayed: November 2013, travelled on business
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1  Thank vgroten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Davenport

Address: 4729 Progress Dr, Davenport, IA 52807-3491
Phone Number:
Region: United States > Iowa > Davenport
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Davenport
#8 Family Hotel in Davenport
Price Range: £79 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Davenport 3*
Number of rooms: 80
Official Description (provided by the hotel):
Experience the difference in service when you come to the Quad Cities we know what you need. The Davenport Staybridge Suites is your best stay for a week, a month, or even a year. Extended-stay travelers play by different rules and need a hotel that understands your unique needs. The Staybridge Suites is designed from the ground up just for you. In the heart of the Quad Cities (Davenport, Bettendorf, Rock Island, and Moline) we offer a fast and convenient location to John Deere Headquarters, Alcoa, Rock Island Arsenal, Trinity Hospital at Terrace Park, Genesis Systems, Genesis Medical Center, Kone, Mid American Energy, Von Maur, and Palmer College only to name a few . The Staybridge Suites gives you the amenities that make you feel at home. All rooms are fully equipped suites, room to spread out, space to work and space to relax. Plus there s great shopping, dining, and entertainment within walking distance. ... more   less 
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Also Known As:
Staybridge Suites Davenport Hotel Davenport
Davenport Staybridge Suites

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