As a person who spends a ridiculous amount of time in Hilton hotels around the country (over 120 nights so far this year), I've become quite accustomed to a certain level of service. They broke the mold with the folks here, however. Jolene and Mykala at the Front Desk have gone ABOVE AND BEYOND any reasonable human's expectations to cater to anything I've ever needed. They are without question of the highest order in the hospitality industry. I am VERY rarely compelled to write a review about any particular hotel, let alone hotel staff! They alone would make each trip worthwhile, but the fact that the hotel is brand new, clean, and inviting is frosting on the cake. I will NEVER stay at another hotel in DSM, if I can help it. Thank you Jolene and Mykala, you're the best!!
- Official Description (provided by the hotel):
- Our new Hampton Inn & Suites overlooks the Des Moines River in the heart of downtown. Guests enjoy spacious rooms and suites with free WiFi, refrigerator, microwave and ergonomic work space. Free hot breakfast is served daily. A large fitness area and indoor swimming pool are available onsite. ... more less
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- Also Known As:
- Hampton Inn & Suites Des Moines Downtown Iowa