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“Des Moines Hotel”

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Embassy Suites by Hilton Hotel Des Moines Downtown
Ranked #5 of 48 Hotels in Des Moines
Certificate of Excellence
Reviewed 14 May 2013

Great hotel and great location! The staff was very nice and very accomodating. The reception hour was also very good. I would recommend this to anyone looking for a hotel in Des Moines and I would go back at anytime.

  • Stayed: May 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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819 - 825 of 1,033 reviews

Reviewed 12 May 2013

This is a well maintained, well managed Embassy. Even though there was a million junior high kids staying there, the management and staff was well prepared and we did not have any issues with noise or behaviors. Last minute booking so price was a bit much...but we needed to be downtown by 7 am, and we could not beat it.
Parking Garage under building with direct elevator access- awesome for getting going in AM.
Breakfast was awesome- and the gentleman who was assisting with clean up- what a kind and gentle soul. He was engaging and pleasant as he was doing his work, and was very diligent on doing his job.
We will be back-

Room Tip: Paid the extra money for the internet and access to premier room. Had a king with pull out- daughte...
  • Stayed: June 2012, travelled with family
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Thank ChristyBouska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this reviewResponded 15 May 2013

Dear ChristyBouska;

I was delighted to see that you had a great stay with us and that you recognized one of our Complimentary Breakfast Team members as an exceptional associate. I will review your comments with Jerry, I am sure that he will be very happy.

Sincerely,

Skip Hammerman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2013

A "sweet" place to say - great location, beautiful views. It is located right on the river and near the capitol building. The service was incredible and the complimentary breakfast was wonderful - something for everyone.

  • Stayed: May 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Nancy I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2013

Fabulous hotel with one of the nicest workout rooms I've ever seen, I would eagerly recommend. Beautiful view of the water, walking distance to nice restaurants, convenient for anything in Des Moines and completely posh. The room was phenomenal, a bed more comfortable than home and the living room area was very convenient for work and for socializing. Embassy also offers an amazing breakfast and reception that make it so you never want to leave. My only concern is that the layout of the hotel can make it a little noisy; the lobby area echos into the rooms, as does the elevator if your room is near there. That said I would definitely stay here again!

  • Stayed: May 2013, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank ready_4_friday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this reviewResponded 15 May 2013

Dear ready_4_friday;

I appreciate your business! I am glad that you had an exceptional stay and that you truly enjoyed the all suite features of the hotel and the "amazing breakfast". Please come back to see us again when you travel to Des Moines.

Sincerely,

Skip Hammerman
General Manager

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Reviewed 7 May 2013

Very clean place with friendly staff. I was a bit disappointed when we got the reception with 45 minutes left and there was no more food. Breakfast was great and the front desk staff was efficient and very helpful.

  • Stayed: April 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank ridehd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
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Reviewed 4 May 2013

This recent stay with Embasy Suites was very good..beds are comfortable as are the pillows!! Rooms are clean and staff is always helpful. Our only 'issue' this time we stayed was a strong smell of mens aftershave upon entering the room. The complimentary breakfast is amazing. The staff who cook/bus tables at the breakfast are great!! We did not eat at the hotel restaurant this year as we have other visits. Restaurant has been moved/hotel remodeled...did check out the restaurant menu & would have liked see a better variety of items on menu

  • Stayed: April 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2013 via mobile

This is probably one of the nicer Embassy Suites we have stayed in. However, I am disappointed that they just don't include the 8 dollar surface parking rate in the room.

The room was nice, clean and comfortable. The shower is raised off the floor and if you are 6'4" or taller, you will not fit in it very well. It is a short walk to the Wells Fargo arena, which is why we were there (concert). The breakfast was nice, made to order omelettes were delicious! They ran out of snacks during happy hour and did not restock!

  • Stayed: April 2013
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Thank Ativan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this reviewResponded 10 May 2013

Dear Ativan1;

Thank you very much fro your comments! I appreciate your comment about teh parking. We do have the parking charge structured as an additional charge as opposed to including it in the room rate so that those guests that do not have a car do not have to pay for an amenity they are not using, I hope that you enjoyed the concert you were attending and i am glad that you were delighted with our complimentary full breakfast offerings. I am very sorry that the evening Manager's Reception snacks were not refilled and I have shared your comments with the two Managers responsible for this area of the operation so they can do a better job in the future.

Thank you again - we hope to be of service to you when you return to Des Moines!

Sincerely,

Skip Hammerman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hotel Des Moines Downtown

Address: 101 E Locust St, Des Moines, IA 50309-1802 (Formerly Embassy Suites Hotel Des Moines-On The River)
Phone Number:
Region: United States > Iowa > Des Moines
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Des Moines
#3 Business Hotel in Des Moines
#3 Family Hotel in Des Moines
Price Range: £120 - £238 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Des Moines Downtown 3.5*
Number of rooms: 234
Official Description (provided by the hotel):
Relax in the comfort of the spacious two-room suites at the Embassy Suites Des Moines Downtown. Located close to the Iowa State Capitol, explore the trendy shopping and dining opportunities of the Historic East Village. Enjoy complimentary cooked-to-order breakfast and a nightly Manager's Reception. Elegant banquet facilities are available for weddings, business meetings and other special events. ... more   less 
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Also Known As:
Embassy Suites Des Moines
Des Moines Embassy Suites
Embassy Suites By Hilton Hotel Des Moines Downtown Iowa

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