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Embassy Suites by Hilton Hotel Des Moines Downtown
Ranked #5 of 48 Hotels in Des Moines
Certificate of Excellence
Reviewed 28 May 2013

Des Moines Embassy Suites has one of the top rated in my book for service, friendly and happy employees. This is a very pleasant hotel to stay in, they make your trip a pleasure, They always welcome my children, grand children when they come down to see me while in town.

  • Stayed: May 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Sharon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this reviewResponded 29 May 2013

Dear Sharon W;

We are glad you had a wonderful time with your family while staying with us. I also appreciate your kind comments regarding the staff - we do take Associate satisfaction seriously in addition to guest satisfaction as a highly satisfied staff will take great care of the guests!

Sincerely,

Skip Hammerman
General Manager

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807 - 813 of 1,030 reviews

Reviewed 28 May 2013

THis is a very clean, friendly and upscale hotel...The Lobby is user friendly, the suites are comfortable and the breakfast and reception are nice...The staff is most helpful...Parking is convienent and safe...The restarant/bar is fun and clean and friendly...

  • Stayed: May 2013, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank DALLYNN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this reviewResponded 29 May 2013

Dear DALLYNN M;

Thank you for your review - I am glad that you had a great stay! Please come back soon.

Sincerely,

Skip Hammerman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2013 via mobile

I've had a few good stays here but always thought it was overpriced for Des Moines. For example, a room was quoted at $300 my last trip to DSM so I had to stay near the airport. Price aside, it's a good solid hotel with clean rooms and friendly staff. Good room service. Affordable parking in the lot across the street.

  • Stayed: December 2012
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1  Thank fenkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2013

Stayed one night en route from Iowa to Chicago. Hotel is built around a very large full height atrium with a waterfall feature at one end feeding into a stream at the bottom. The corridors for the rooms overlook the atrium and have relatively low balconies. Anyone with fear of heights may want to stay on lower level floor. The rooms are large and well appointed. My only gripe is that the Hilton chain are still charging for wifi access. Silly really when it is now complementary in a large majority of hotels.
Good breakfast and free happy hour in the evening though.

  • Stayed: May 2013, travelled as a couple
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1  Thank rjg4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this reviewResponded 29 May 2013

Dear rjg4321;

I am delighted you enjoyed your stay and teh Atrium design of teh hotel, which is one of the cornerstones of the Embassy Brand in addition to the two room suites, Complimentary (full) breakfast, and daily Manager's Reception with complimentary cocktails and snacks. I hope that you will stay with us again when your plans bring you back to Des Moines!

Sincerely,

Skip Hammerman
General Manager

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Reviewed 22 May 2013

The hotel is beautiful with a waterfall in the lobby area. The room was huge and luxurious and very quiet. We didn't hear any noises from other rooms. The pool area is lovely and the hot tub was just the right temperature. The breakfast had everything you could imagine and was excellent. They even have a chef that cooks eggs or omlets to order.

  • Stayed: May 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Zalsen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2013

Room quality is spot on- never messy, no issues with any of the amenities. The Front Desk and Evening Mangers Reception staff are super friendly- one of the bartenders actually remembered me from stay I made four months prior before the one I am reviewing now. Comp breakfast is delicious and well managed. Reasonable parking fee + plenty of street parking around the hotel.

All future trips for DSM I have made have been for this hotel. It's a great value and a an overall great place to stay in that area of town.

  • Stayed: February 2013, travelled solo
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Thank Brandon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this reviewResponded 29 May 2013

Dear Brandon C;

I hope to meet you on your next stay - please stop by the Front Desk and ask for me! I was glad to hear the Liberty's Restaurant bartenders are doing an exceptional job with guest service and will thank them personally for doing a great job. I hope that you have enrolled in HHonors frequent traveler program as you will have many future Hilton (Embassy) stays. This way you can earn great travel benefits and free stays. If you have not enrolled yet, please let the Front Desk know the next time you check-in.

See you then!

Sincerely,

Skip Hammerman
General Manager

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Reviewed 20 May 2013

This was the nicest hotel we have ever stayed in by far. We had the 2 bedroom family suite which was wonderful for us. We traveled here for the Missouri Valley Conferance and have 4 year old twins. The space gave us the opportunity to spread out and not feel crammed into a small hotel room. The pool was warm, the included breakfast was exceptional, and the service was great. It was expensive, but worth the cost to us for the extra space.

  • Stayed: May 2013, travelled with family
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Thank Ryansmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this reviewResponded 21 May 2013

Dear Ryansmom;

I am so happy to hear that you had a great time with us. We have three of these two bedroom family suites in the hotel and we designed these when we did our renovation specifically for travelers like yourself. I am glad that you found the value in the product and that you also had time to enjoy the pool and the awesome breakfast!

Sincerely,

Skip Hammerman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hotel Des Moines Downtown

Address: 101 E Locust St, Des Moines, IA 50309-1802 (Formerly Embassy Suites Hotel Des Moines-On The River)
Phone Number:
Region: United States > Iowa > Des Moines
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Des Moines
#3 Business Hotel in Des Moines
#3 Family Hotel in Des Moines
Price Range: £121 - £243 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Des Moines Downtown 3.5*
Number of rooms: 234
Official Description (provided by the hotel):
Relax in the comfort of the spacious two-room suites at the Embassy Suites Des Moines Downtown. Located close to the Iowa State Capitol, explore the trendy shopping and dining opportunities of the Historic East Village. Enjoy complimentary cooked-to-order breakfast and a nightly Manager's Reception. Elegant banquet facilities are available for weddings, business meetings and other special events. ... more   less 
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Also Known As:
Embassy Suites Des Moines
Des Moines Embassy Suites
Embassy Suites By Hilton Hotel Des Moines Downtown Iowa

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