I am a loyal customer of Choice Hotels and rarely have anything negative to say, but this property is the exception and the "average" rating I gave it is generous, I really felt it was very close to "poor". Located close to I-80 and I-35 could be an advantage but not in this case as it means constant noise from semi and other traffic. The front desk personnel was friendly, and the entrance and common areas appeared ok, but stepping into the room was the disappointment. Room was depressing with an outdated, unattractive decor, old upholstered furniture that should be replaced, there was not even a phone on the desk. Bedding was old and worn. The hall light fixture as you came in appeared to have a collection of dead bugs which was the first thing you saw when you entered the room. The bathroom had water stains on the cheap linoleum where it appeared both the toilet and shower had overflowed numerous times.
It was pouring rain in the morning, so I looked forward to eating at the motel. It was the worst selection of breakfast items I have seen at a Choice property. In fact it was so bad, I choose to skip it entirely and buy a breakfast elsewhere. A gentleman was there the same time I was and I asked him if he was as underwhelmed with the selection as I was and he said he was. The hot entree sign showed waffles, but all I could find were some biscuits and gravy. I went back to the front desk to see when the waffles would be out but was informed they were "discontinued". Moving over to the fresh fruit sign I thought I'd grab a banana as shown in the picture, but alas the bananas had experienced the same fate as the waffles.
With all the lodging options in Des Moines, I know I will not be staying here again.
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- Also Known As:
- Quality Hotel Des Moines
- Quality Inn And Suites
- Quality Inn Des Moines
- Des Moines Quality Inn
- Quality Inn & Suites Des Moines, Iowa