My room was clean and spacious. The front desk staff was courteous and helpful. My complaint is the lack of service in the restaurant. Each morning I had to wait several minutes while the hostess, who also happened to be the manager, talked with people and ignored people waiting to be seated. Don't make the mistake of ordering from the menu, my omelet took over 30 minutes. One day my waitress never said one word to me, she set water in front of me and walked away. Luckily I did in fact want the buffet, and found silverware at a neighboring table. Two mornings I walked up to pay and was asked where the ticket was my server had brought me...I had to reply that I never received one and wait while the hostess/manager tracked down the server to verify I had had the buffet. Very disappointing considering the worst service came from the manager.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Downtown, Des Moines, Iowa. Our convenient downtown location provides the ideal setting for both business and leisure travel. With convenient access to Wells Fargo Arena, Hy-Vee Hall, Veterans Auditorium, Des Moines Civic Center, Iowa State Fairgrounds, and Mercy Hospital, you can not go wrong when you stay at the Holiday Inn Downtown. Located in the heart of Des Moines, we are minutes away from an assortment of entertainment options. Indulge and have a ball at Prairie Meadows Race Track and Casino, Adventureland Park, Blank Park Zoo or the Science Center. Also, exceptional dining and nightlife are just blocks away at the Court Avenue Entertainment District and the trendy Historic East Village. Downtown Des Moines is alive with special events every weekend, and our area shuttle makes navigating downtown a breeze! Relax, it's Holiday Inn. We offer free parking and free Wi-Fi throughout the hotel, an indoor pool, and a complimentary downtown/airport shuttle. If you love classic American cuisine set in a casual but elegant dining atmosphere, then Genevieve's Restaurant and Cityscape Lounge are the place to go. Whether your visit brings you to Des Moines for business or pleasure, allow the Holiday Inn Downtown to be your hotel of choice! ... more less
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- Also Known As:
- Holiday Inn Des Moines Downtown Hotel Des Moines
- Des Moines Holiday Inn
- Holiday Inn Des Moines Downtown Iowa