Stayed a couple nights for a recent soccer tournament. Waited 15 minutes while one person ahead of us was checked in. They spent a long time signing off on the pet policy though they didn't have one. It was late. We were barely greeted, not given opportunity to update rewards info, and clerk never even let us know he was done with forms. We just stood there while he was on the phone. He didn't even point us in direction of elevator, though we were standing there with a few bags to tote.
Room was nice-very clean bathroom, comfy beds. Useful to have fridge/microwave & coffeemaker in room. Breakfast options varied and good both days. We would have liked to see breakfast open at 6:30 as kids had early games at nearby soccer park. This was mentioned prior to making reservation by multiple families. Adjusting hours a bit for a local event would have pro-active.
Location was convenient to town, botanic garden, shopping, and soccer park.
We were never able to activate the wi-fi in our rooms. It worked in the lobby, however. We were going to ask about it, but the same intimidating desk clerk was there most times I passed and it wasn't that big of an issue for us.
All else was fine and pleasant.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express & Suites Dubuque West. Dubuque s newest hotel located in the West End district. Our hotel is just minutes away from Dubuque s downtown featuring major attractions such as The National Mississippi River Museum, The Diamond Jo Casino, Grand River Center, Five Flags Civic Center, Star Brewery, and Dubuque Greyhound Park and Casino (Mystique). If you are traveling to Dubuque to enjoy one of our many fun filled events such as America s River Festival, Catfish Festival, Riverfest, Summerfest, and Dragonboat Festival, you ll find the Holiday Inn Express & Suites Dubuque West s convenient location perfect for shopping and dining. While visiting Dubuque, you may want to take a short drive to Galena IL for additional shopping and sight seeing General Grant s Home and other historical sights. The Holiday Inn Express & Suites Dubuque West is designed for business travelers featuring High Speed Internet, 24 hour business center, large work desks in every room, and meeting room for groups up to 50 people. We welcome guest visiting McKesson, A.Y. McDonald, McGraw Hill, and Quebecor, Eagle Window and Doors, and Kendall Publishing and John Deere. In addition, our proximity to Loras College, University of Dubuque, and Clark College makes us the ideal location during your campus visit.Stay Smart at the Holiday Inn Express & Suites Dubuque West! ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Dubuque-West
- Holiday Inn Express Hotel & Suites Dubuque-West Iowa