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Holiday Inn Express Hotel & Suites Dubuque-West
Ranked #6 of 17 Hotels in Dubuque
Certificate of Excellence
Genoa, Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Find another hotel”
Reviewed 30 November 2013

Sorry, but for 20,000 points.......the elevator was out for the weekend (that or the dozens of immature "kids" kept shutting it down...according to the desk clerk) the halls were full of nothing but unsupervised children running from end to end, and walls that were so paper thin, may as well had the folks in each adjacent room in our room!!!! Next time we will stay at the holiday inn in town.

Room Tip: None, sorry
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Patrick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review, 17 December 2013
Dear Patrick L,

Thank you for taking the time to write us a review regarding your recent stay. I truly apologize for the not up to par experience you had during you stay with us. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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239 reviews from our community

Traveller rating
    117
    73
    31
    12
    6
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55
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Any
English first
Fort Frances, Canada
Level Contributor
95 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 29 October 2013

This hotel is a bit hard to find. Front desk were very friendly. The heater/ air conditioner in the room was VERY loud and the traffic from the freeway was loud and roaring late at night and early in the morning. You could never open your window if your room is on the freeway side of the hotel. Breakfast was standard Holiday Inn. Prices are reasonable if you can stand the noise.

Room Tip: Make sure you do not take a room on the Freeway side of the Hotel. Check your heater/AC as soon as y...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lynjolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review, 31 October 2013
Dear Valued Guest,
Thank you so much for your honest response regarding our hotel and the noise issues you experienced. We regret that you encountered these disturbances while you were here. Please be assured these comments are being examined to minimize any similar complaints in the future. We hope to get another chance to accommodate you soon.
Sincerely,
Lynette Montes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
Level Contributor
220 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 18 September 2013

We were just passing through the area so didn't arrive until late at night. The check-in process was fast. The room was clean and quiet. We slept well. The breakfast that is offered was great - lots of variety.

Stayed September 2013, travelled with friends
Helpful?
Thank travelchiks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review, 23 October 2013
Dear Valued Guest,
Thank you for choosing to spend the night at our hotel as you passed through Dubuque! We appreciate you taking the time to let us know your check in process was efficient. We are also glad you found the guest room sufficient and enjoyed the breakfast. We hope to have the opportunity to serve you if you are ever in the area again.
Sincerely,
Lynette Montes
General Manager
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McLean, VA
Level Contributor
102 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 7 August 2013

We stay at this property frequently when visiting family in Dubuque. Have previously given it positive ratings, but this time we were quite disappointed. With the exception of the gentleman working the front desk on Sunday morning when we checked out, the reception staff was indifferent. When I asked for extra towels, one guy rolled his eyes. We had multiple rooms but when I asked for an extra hour on checkout to get ready for a funeral, that same guy made no effort to accommodate. Told me they had a full house coming in and they needed everyone to check out by noon. I get the demands of getting ready for the next set of guests, but I seriously doubt they were prepared to clean every room by noon. Didn't want to trot out the IHG Rewards benefits that say a Platinum can have a late checkout.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank McLean4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review, 17 August 2013
Dear Valued Guest,
I am disappointed to learn of the events you describe. Our role is to satisfy our guests and we did not provide a satisfactory experience for you. We did not only fail you once but continued to disappoint throughout your stay and I am very sorry. My hopes are to utilize your comments in an effort to improve our service for the next time you are here. Thank you again for your very valued feedback.
Sincerely,
Lynette Montes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 August 2013

This hotel was overall good value. The rooms were clean and a decent size. The bathrooms were modernized. They rooms were updated and smelled good. They accommodated our request for a joining room. The pool is on the small side and the chlorine seemed stronger than usual. The hot tub is also pretty small. The continental breakfast was fair but could benefit from fresh fruit and maybe hot eggs/sausage. The blankets are pretty thin so you may want to ask for additional blankets. In spite of these few quirks, I would definitely stay here again!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pat k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review, 17 August 2013
Dear Valued Guest,
Thank you for mentioning our hotel was “overall good value”. Your business is very much appreciated and we hope to serve you again soon.
Sincerely,
Lynette Montes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waukee, Iowa
Level Contributor
152 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 22 July 2013

A little dissapointing, was expecting better out of Holiday Inn Express. Check-in was slow since staff thought better to finish their smoke break just outside the front door. Not very welcoming or over-friendly, actually not friendly at all. After many miles on the motorcycle, the one thing we were looking forward to was a dip in the hot tub spa, unfortunately this was out of service. Upon entering our room I immediately found on the floor an old piece what appeared to be a piece of sausage from a pizza. Addlitionally, I found someone had left a set of luggage keys on desk. We turned them in on our way out to grab a bite to eat and the staff, again out for a smoke break out front, didn't seem too concerned. Several floor tiles in our bathroom were ungrouted and loose. At least the bathroom and the rest of the room appeared to be reasonably clean. Breakfast was also not up to par compared to other Holiday Inn Express properties. Although the front desk at checkout in morning was very friendly, I didn't have the time to get into all the problems here. This property could use some training in customer service and property upkeep.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Randall L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review, 7 August 2013
Dear Randall L,

Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We are so sorry to see you did not enjoy your overall experience with us and regret we did not live up to your expectations in some aspects of your stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments. These are of great importance
to us and allow us to monitor and improve our service continually.

Sincerely,

Joel B
Case Manager
IHGCare
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Wheaton, Illinois
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 20 July 2013

Stayed a couple nights for a recent soccer tournament. Waited 15 minutes while one person ahead of us was checked in. They spent a long time signing off on the pet policy though they didn't have one. It was late. We were barely greeted, not given opportunity to update rewards info, and clerk never even let us know he was done with forms. We just stood there while he was on the phone. He didn't even point us in direction of elevator, though we were standing there with a few bags to tote.

Room was nice-very clean bathroom, comfy beds. Useful to have fridge/microwave & coffeemaker in room. Breakfast options varied and good both days. We would have liked to see breakfast open at 6:30 as kids had early games at nearby soccer park. This was mentioned prior to making reservation by multiple families. Adjusting hours a bit for a local event would have pro-active.

Location was convenient to town, botanic garden, shopping, and soccer park.

We were never able to activate the wi-fi in our rooms. It worked in the lobby, however. We were going to ask about it, but the same intimidating desk clerk was there most times I passed and it wasn't that big of an issue for us.

All else was fine and pleasant.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MelodyHeidi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review, 17 August 2013
Dear Valued Guest,
Although you describe your stay as “Nice Stay” I feel badly that you experienced some problems. Please accept our apologies as we hope to deliver complete satisfaction the next time you are here! Your comments are very important to us and we look forward to you returning to our hotel so we can better serve you while you are here.
Sincerely,
Lynette Montes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Dubuque-West

Property: Holiday Inn Express Hotel & Suites Dubuque-West
Address: 2080 Holliday Dr, Dubuque, IA 52002-0471
Phone Number:
Region: United States > Iowa > Dubuque
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Dubuque
#5 Family Hotel in Dubuque
#6 Romantic Hotel in Dubuque
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dubuque-West 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Dubuque West. Dubuque s newest hotel located in the West End district. Our hotel is just minutes away from Dubuque s downtown featuring major attractions such as The National Mississippi River Museum, The Diamond Jo Casino, Grand River Center, Five Flags Civic Center, Star Brewery, and Dubuque Greyhound Park and Casino (Mystique). If you are traveling to Dubuque to enjoy one of our many fun filled events such as America s River Festival, Catfish Festival, Riverfest, Summerfest, and Dragonboat Festival, you ll find the Holiday Inn Express & Suites Dubuque West s convenient location perfect for shopping and dining. While visiting Dubuque, you may want to take a short drive to Galena IL for additional shopping and sight seeing General Grant s Home and other historical sights. The Holiday Inn Express & Suites Dubuque West is designed for business travelers featuring High Speed Internet, 24 hour business center, large work desks in every room, and meeting room for groups up to 50 people. We welcome guest visiting McKesson, A.Y. McDonald, McGraw Hill, and Quebecor, Eagle Window and Doors, and Kendall Publishing and John Deere. In addition, our proximity to Loras College, University of Dubuque, and Clark College makes us the ideal location during your campus visit.Stay Smart at the Holiday Inn Express & Suites Dubuque West! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Dubuque-West
Holiday Inn Express Hotel & Suites Dubuque-West Iowa

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