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“Sooo comfortable!!”
Review of MainStay Suites

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MainStay Suites
Ranked #11 of 17 Hotels in Dubuque
Reviewed 16 December 2013

We stayed at Mainstay in Dubuque IA on Dec 12th, 2013.

We were in room 123. Very large comfortable room with 1 queen bed.
Oh my we slept like a log! That bed was so comfortable!

The walk in shower was so convenient! Loved it!

The room is actully nicer than I had expected from the pictures on the website. We were very pleased and impressed with this room. Very clean and quiet.

The room also had a sleeper sofa which made the room seem larger and more accomodating. Numerous tables and counters for even more convenience. Simply a very nice room.

Located right next door to the laundry. Just a few steps away from the awesome breakfast.

Mmm the breakfast was delicious. Oatmeal, waffles, cereal, breads, biscuits and gravy, fruits, coffee, apple and orange juice, milk and hot chocolate, and just about all you need to satisfy that morning appetite. We were very happy with the seating area and layout too. Very spacious, very clean.

The staff was excellent and friendly! Thank you guys, we felt so welcome and invited.
We enjoyed everything about this hotel and we would recommend this hotel to anyone.
Beautiful. Perfect stay. Thank you again
If we are ever staying in this area... we will stay here again.

The hotel in general was also very clean and beautiful. Decorated very charming and bright.
Also very clean and well layed out. Modern touches that feel and look like... uh, home.
Very nice place!

Thank again for the great stay! Tim & Beth

Tips: Room 123 has eveything you need! Very clean, comfortable, quiet, spacious, convenient, and did I mention comfortable? Oh my. My Beth was complementing me the rest of the trip on my choice of hotels. Oh yeah, I am the MAN! Hehehe. Hey it feels good when your honey is happy. Have fun!

Room Tip: Room 123 has eveything you need! Very clean, comfortable, quiet, spacious, convenient, and did I men...
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  • Stayed: December 2013, travelled as a couple
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Thank Tim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online_Relations12, Public Relations Manager at MainStay Suites, responded to this reviewResponded 17 December 2013

Tim and Beth,

You're very welcome! Thanks so much for staying and leaving this review; we're thrilled to have made your stays so enjoyable and really appreciate your kind words.

We hope you had a safe trip home and that you'll visit us again soon!

Best,
Sam, on behalf of MainStay Suites Dubuque

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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63 - 69 of 91 reviews

Reviewed 29 October 2013

Room was ready when we arrived. Host was very friendly. Room was clean just needs a little updating. Price was good. Could use a second person at the desk during breakfast hours as the person on duty sat mornin ran her tail off to keep breakfast items filled and cover the desk. Sunday morning host was not as efficient in keeping both areas covered. Overall we would stay here again. No pool or hot tub.

Room Tip: Very quiet on the south side first floor. Did hear a little noise from upstairs sunday morning. Wa...
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  • Stayed: October 2013, travelled with family
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Thank ssbudgetbreaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online_Relations12, Public Relations Manager at MainStay Suites, responded to this reviewResponded 30 October 2013

Hi there ssbudgetbreaker,

Thanks so much for bringing your group to stay with us, we truly appreciate it!

Thank you for the suggestion regarding breakfast -- we are sorry for any inconvenience it caused you and will definitely look into adding another staff member to help with that busy time.

We hope to see you again soon!

Best,
Sam, on behalf of Mainstay Suites Dubuque

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Reviewed 18 October 2013

We had not stayed at a Mainstay Suites property before, and were very pleased. Our room had a queen bed, pull out sofa, and kitchenette with full size refrigerator, microwave, dishwasher, 2 burner cooktop, dishes and cookware. There is also a long rectangular table / workstation and 2 rolling desk chairs. The hotel has a nice patio area with two gas grills. A nice, complimentary breakfast is offered in the morning, with waffles, oatmeal, cereal, bagels, muffins, fresh fruit. The location is good, just off Hwy 20, on the west side of town. This hotel caters to extended stay customers, offering full housekeeping services once every 7 days. Upon request, they will replace towels and remove trash. We stayed only one night and found it to be very clean and comfortable. The bathroom is large and the shower worked great!

  • Stayed: October 2013, travelled as a couple
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1  Thank MNTraveler56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online_Relations12, Public Relations Manager at MainStay Suites, responded to this reviewResponded 20 October 2013

Hi MNTraveler56,

Thanks so much for leaving us this lovely review! We're thrilled to have provided you with an enjoyable stay and hope your trip back to Minnesota was a safe one.

I'll share this review with our Facebook fans and employees -- thanks again!

Best,
Sam, on behalf of MainStay Suites Dubuque

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Reviewed 11 October 2013

We recently stayed at the Mainstay Suites, Dubuque, IA for a period of 5 nights. I might add that this is my first review of this hotel, but we have stayed here many times in the past 8 or 9 years. We are repeat customers due to the service at the hotel and the friendliness and accommodation of the staff. The hotel manager, Lisa, remembered our names almost from the beginning. She acknowledges us by name from the moment we walk into the lobby and she makes us feel like we're part of the Mainstay family. Lisa has recognized me as a ChoiceRewards Gold member and this is very much appreciated. The rest of the staff, including the other Lisa, are pretty much the same way. When we walk in it feels like we're home and that is worth a lot. The lobby and the breakfast area are connected and are large and inviting. The breakfast is fresh and always well presented. The patio at the back of the breakfast room has two propane grills available for customer use, as well as 8 or 10 nice patio table sets for outdoor gatherings near the barbeque grills. The rooms are mini-suites that are spacious and comfortable. Inasmuch as this hotel is about 10 years old it does show some signs of wear, but there have been recent updates to the common areas that are appreciated. This is also a pet-friendly hotel.

Did I mention service? On this trip and one other Lisa made the hotel's conference room available to us for family re-unions that were planned for the Dubuque area. Our entire family appreciated this and it made our family reunion that much more special. Many thanks to Lisa and the entire Mainstay Suites Dubuque staff. They are truly the best!

  • Stayed: October 2013, travelled with family
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Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online_Relations12, Public Relations Manager at MainStay Suites, responded to this reviewResponded 14 October 2013

Hi Kevin,

Wow, thanks so much for this wonderful review! We're humbled by your kind words. I'll be passing this on to Lisa, the rest of our staff and on our Facebook Page.

We truly appreciate your continued business and look forward to your next business, Kevin.

Best,
Sam, on behalf of MainStay Suites Dubuque

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Reviewed 24 September 2013 via mobile

Nothing to write hone about, but not bad. Check in service was deplorable. She really couldn't have cared less. Room was decent but this is a white in terms of size not of luxury.

The towels and such seemed exceedingly worn. Time for some new ones.

All in all this suite just had a tired and worn feel about it.

The continental style breakfast was also mediocre at best.

Positive points: Decent value for the money and within walking distance to a couple of restaurants.

  • Stayed: September 2013
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Thank MessNmagic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online_Relations12, Public Relations Manager at MainStay Suites, responded to this reviewResponded 26 September 2013

Hi there MessNmagic,

Thanks so much for leaving us this review. We're very sorry for your experience at check-in. We are currently training some new employees and things have been a bit hectic lately, which may explain your experience. In any case, we hope you'll give us another chance, as we place a lot of value on offering excellent customer service.

Our towels were recently replaced, so I'm surprised you found them worn. If you or anyone else who may be reading this has a problem with a towel or other room feature, we'd be happy to swap them out for you -- just give us a call at the front desk.

We hope we'll see you again soon, MessnMagic!

Best,
Sam, on behalf of MainStay Suites Dubuque

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Reviewed 13 August 2013

I actually ended up LIVING here for over a year from 2008-2009! I started out as a visitor, while looking for an apartment, and the staff, service and location were so awesome I just stayed! I couldn't find an apartment any cheaper, when you added in maid service, cable, laundry, workout room, and a staff of people who were so professional and friendly - I didn't want to leave! The rooms are great, breakfasts were very good, pet friendly, - I very highly recommend MainStay Suites! Returned for a visit recently (2013) and loved it all over again.

  • Stayed: August 2013, travelled solo
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Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online_Relations12, Public Relations Manager at MainStay Suites, responded to this reviewResponded 14 August 2013

Hi John,

It's great to see your familiar face on our TripAdvisor page!

We truly valued both your extended stay and your recent visit hope we'll see you again soon ... regardless of your timeframe. :)

Best,
Sam, on behalf of MainStay Suites Dubuque

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Reviewed 10 July 2013

This is the second time I have stayed at the Mainstay in Dubuque and it was just as enjoyable and pleasurable as the first time. I was there for 3 months total and it felt like a home to me. The room was open and airy and with the kitchen providing everything you needed to be self-sufficient. The staff were very open and friendly and went out of their way to make you feel welcome and provided help when asked right down to the housekeeping staff. The appearance of the whole hotel is one of cleanliness. I would definitely be staying here on my next trip and would highly recommend it to anyone even if its just an overnight stay or an extended stay....Keep up the good work Lisa and Staff

  • Stayed: April 2013, travelled solo
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Thank Felicity D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online_Relations12, Public Relations Manager at MainStay Suites, responded to this reviewResponded 14 August 2013

Hi there Felicity,

Wow, we are truly humbled by your kind words!

We try to take special care of our extended stay guests, so we're very happy to learn your stay was pleasurable.

We hope you had a safe trip back to NZ and that we'll see you again soon, Felicity.

Best,
Sam, on behalf of MainStay Suites Dubuque

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Additional Information about MainStay Suites

Address: 1275 Associates Dr, Dubuque, IA 52002-2268
Phone Number:
Region: United States > Iowa > Dubuque
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #11 of 17 Hotels in Dubuque
Price Range: £41 - £61 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Your home away from home. We are an all suite property. Every room has a queen size bed, sitting area with sofa sleeper and FULLY equipped kitchen with dishes. We are located on the west side of Dubuque and close to all attractions. ... more   less 
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Also Known As:
MainStay Suites Dubuque, Iowa
Mainstay Dubuque

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