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“Nice suite, good breakfast!”
4 of 5 bubbles Review of MainStay Suites

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MainStay Suites
Ranked #13 of 17 Hotels in Dubuque
Ames, IA
Level Contributor
113 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Nice suite, good breakfast!”
4 of 5 bubbles Reviewed 27 May 2014

Recently stayed here for four nights while in Dubuque for business. The location of the hotel is very handy, especially if you are coming in from Hwy 20 west. Check in was prompt and the front desk staff friendly and helpful.

Our room had a separate bedroom and living area, with the living area including a kitchenette with a full size fridge, microwave, coffee maker, etc. The bed slept very comfortable. The shower was great! Plenty of pressure, plenty of hot water.

The building is well made and we weren't bothered by traffic noise, and there are two restaurants within walking distance. Another nice plus.

We will stay her again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Molly-Mayrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mssdbq, General Manager at MainStay Suites, responded to this review, 30 May 2014
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I have shared your comments with my staff and they thank you.

Thank you so much for your business and we look forward to seeing you in the future.

Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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75 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Garner
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 25 May 2014

Business & pleasure takes us to lodging ranging from Super 8 to Holiday Inn Express. For the dollar, Mainstay Suites in Dubuque is the best! Location?: Walking distance to Enterprise rentacar, 2 major restaurants and a main highway (U.S. #20). Spacious suites for price of a standard motel room elsewhere, good breakfast, popcorn in the evening AND great staff. What is not to like??

Room Tip: 3rd floor or a corner room is the best!
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerald E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mssdbq, Manager at MainStay Suites, responded to this review, 16 June 2014
We would like to thank you for taking the time to complete a review on our Dubuque MainStay Suites. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterloo, Iowa
1 review
1 of 5 bubbles Reviewed 22 December 2013

This was our second visit to this motel. We came back because there was no road noise, thought it was a quiet hotel. However, our subsequent stay on November 10, 2013 was not quite so quiet. Could hear the adults in the next room, carrying on a normal conversation. (and "other" activities-as if there was an open door between the room) Will NEVER stay here again!!!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gail492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mssdbq, General Manager at MainStay Suites, responded to this review, 30 December 2013
Thank you for taking the time to complete a review regarding your recent stay at MainStay Suites.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the noise on your recent visit. We are sorry that you had to encounter that.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Dubuque.

Kind Regards
Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Dubuque hotels

Shorewood, Illinois, Usa
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 16 December 2013

We stayed at Mainstay in Dubuque IA on Dec 12th, 2013.

We were in room 123. Very large comfortable room with 1 queen bed.
Oh my we slept like a log! That bed was so comfortable!

The walk in shower was so convenient! Loved it!

The room is actully nicer than I had expected from the pictures on the website. We were very pleased and impressed with this room. Very clean and quiet.

The room also had a sleeper sofa which made the room seem larger and more accomodating. Numerous tables and counters for even more convenience. Simply a very nice room.

Located right next door to the laundry. Just a few steps away from the awesome breakfast.

Mmm the breakfast was delicious. Oatmeal, waffles, cereal, breads, biscuits and gravy, fruits, coffee, apple and orange juice, milk and hot chocolate, and just about all you need to satisfy that morning appetite. We were very happy with the seating area and layout too. Very spacious, very clean.

The staff was excellent and friendly! Thank you guys, we felt so welcome and invited.
We enjoyed everything about this hotel and we would recommend this hotel to anyone.
Beautiful. Perfect stay. Thank you again
If we are ever staying in this area... we will stay here again.

The hotel in general was also very clean and beautiful. Decorated very charming and bright.
Also very clean and well layed out. Modern touches that feel and look like... uh, home.
Very nice place!

Thank again for the great stay! Tim & Beth

Tips: Room 123 has eveything you need! Very clean, comfortable, quiet, spacious, convenient, and did I mention comfortable? Oh my. My Beth was complementing me the rest of the trip on my choice of hotels. Oh yeah, I am the MAN! Hehehe. Hey it feels good when your honey is happy. Have fun!

Room Tip: Room 123 has eveything you need! Very clean, comfortable, quiet, spacious, convenient, and did I men...
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online_Relations12, Public Relations Manager at MainStay Suites, responded to this review, 17 December 2013
Tim and Beth,

You're very welcome! Thanks so much for staying and leaving this review; we're thrilled to have made your stays so enjoyable and really appreciate your kind words.

We hope you had a safe trip home and that you'll visit us again soon!

Best,
Sam, on behalf of MainStay Suites Dubuque
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Iowa
1 review
2 of 5 bubbles Reviewed 29 October 2013

Room was ready when we arrived. Host was very friendly. Room was clean just needs a little updating. Price was good. Could use a second person at the desk during breakfast hours as the person on duty sat mornin ran her tail off to keep breakfast items filled and cover the desk. Sunday morning host was not as efficient in keeping both areas covered. Overall we would stay here again. No pool or hot tub.

Room Tip: Very quiet on the south side first floor. Did hear a little noise from upstairs sunday morning. Wa...
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ssbudgetbreaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online_Relations12, Public Relations Manager at MainStay Suites, responded to this review, 30 October 2013
Hi there ssbudgetbreaker,

Thanks so much for bringing your group to stay with us, we truly appreciate it!

Thank you for the suggestion regarding breakfast -- we are sorry for any inconvenience it caused you and will definitely look into adding another staff member to help with that busy time.

We hope to see you again soon!

Best,
Sam, on behalf of Mainstay Suites Dubuque
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minnesota, USA
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 18 October 2013

We had not stayed at a Mainstay Suites property before, and were very pleased. Our room had a queen bed, pull out sofa, and kitchenette with full size refrigerator, microwave, dishwasher, 2 burner cooktop, dishes and cookware. There is also a long rectangular table / workstation and 2 rolling desk chairs. The hotel has a nice patio area with two gas grills. A nice, complimentary breakfast is offered in the morning, with waffles, oatmeal, cereal, bagels, muffins, fresh fruit. The location is good, just off Hwy 20, on the west side of town. This hotel caters to extended stay customers, offering full housekeeping services once every 7 days. Upon request, they will replace towels and remove trash. We stayed only one night and found it to be very clean and comfortable. The bathroom is large and the shower worked great!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MNTraveler56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online_Relations12, Public Relations Manager at MainStay Suites, responded to this review, 20 October 2013
Hi MNTraveler56,

Thanks so much for leaving us this lovely review! We're thrilled to have provided you with an enjoyable stay and hope your trip back to Minnesota was a safe one.

I'll share this review with our Facebook fans and employees -- thanks again!

Best,
Sam, on behalf of MainStay Suites Dubuque
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sioux Falls, South Dakota
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 11 October 2013

We recently stayed at the Mainstay Suites, Dubuque, IA for a period of 5 nights. I might add that this is my first review of this hotel, but we have stayed here many times in the past 8 or 9 years. We are repeat customers due to the service at the hotel and the friendliness and accommodation of the staff. The hotel manager, Lisa, remembered our names almost from the beginning. She acknowledges us by name from the moment we walk into the lobby and she makes us feel like we're part of the Mainstay family. Lisa has recognized me as a ChoiceRewards Gold member and this is very much appreciated. The rest of the staff, including the other Lisa, are pretty much the same way. When we walk in it feels like we're home and that is worth a lot. The lobby and the breakfast area are connected and are large and inviting. The breakfast is fresh and always well presented. The patio at the back of the breakfast room has two propane grills available for customer use, as well as 8 or 10 nice patio table sets for outdoor gatherings near the barbeque grills. The rooms are mini-suites that are spacious and comfortable. Inasmuch as this hotel is about 10 years old it does show some signs of wear, but there have been recent updates to the common areas that are appreciated. This is also a pet-friendly hotel.

Did I mention service? On this trip and one other Lisa made the hotel's conference room available to us for family re-unions that were planned for the Dubuque area. Our entire family appreciated this and it made our family reunion that much more special. Many thanks to Lisa and the entire Mainstay Suites Dubuque staff. They are truly the best!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online_Relations12, Public Relations Manager at MainStay Suites, responded to this review, 14 October 2013
Hi Kevin,

Wow, thanks so much for this wonderful review! We're humbled by your kind words. I'll be passing this on to Lisa, the rest of our staff and on our Facebook Page.

We truly appreciate your continued business and look forward to your next business, Kevin.

Best,
Sam, on behalf of MainStay Suites Dubuque
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about MainStay Suites

Property: MainStay Suites
Address: 1275 Associates Dr., Dubuque, IA 52002
Phone Number:
Region: United States > Iowa > Dubuque
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #13 of 17 Hotels in Dubuque
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — MainStay Suites 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Your home away from home. We are an all suite property. Every room has a queen size bed, sitting area with sofa sleeper and FULLY equipped kitchen with dishes. We are located on the west side of Dubuque and close to all attractions. ... more   less 
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Also Known As:
MainStay Suites Dubuque, Iowa
Mainstay Dubuque

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