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“Hilton Garden Stay”

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Hilton Garden Inn Dubuque Downtown
Ranked #4 of 17 Hotels in Dubuque
Certificate of Excellence
Reviewed 11 June 2014

The hotel was an excellent choice we made. It is connected to casino and that was a plus for us. We are gamblers and like the idea of having the hotel and the Mystic casino connected. WE also enjoyed the cookies in the late afternoon.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Allen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this reviewResponded 12 June 2014

Thank-you for your compliments regarding my hotel! We certainly are glad you enjoyed your stay and cookies!! Hope to see you again soon!!

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397 - 403 of 584 reviews

Reviewed 11 June 2014

Extremely overpriced for the quality! We were on a company outing for a bike riding event and were unable to utilize the shuttle upon arrival because that was for business travelers only. While using a cab to accommodate our shuttle needs, the hotel's shuttle vehicle remained parked beneath the front canopy. The fruit and cereal bar was $9 and if you wanted eggs of any kind the starting price was $14. All this after paying $236 for one night stay. It was disappointing to say the least.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with Hilton Garden Inn
1  Thank Charlie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this reviewResponded 12 June 2014

Charlie,

It was nice talking to you yesterday. Again, we do apologise, and certainly dropped the ball regarding guest service and certainly should have made an exception and provided shuttle service to your group. As discussed, please call me directly for your ride next year, I will personally make these arrangements for you.

Thanks again, Ken Haugen

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Reviewed 7 June 2014

Hotel was very clean, staff was extremely friendly and accommodating. Meeting room was set up nicely and the food at the casino restaurants was very good. Bars also had a nice selection of micro brews.

All in all a very nice stay..

  • Stayed: April 2014, travelled on business
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Thank 19RWC59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenHaugen, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this reviewResponded 8 June 2014

Thanks for your compliments regarding your visit to our hotel! We look forward to your next visit for business or just to get away and relax! Thanks again and hope to see you soon!

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Reviewed 1 June 2014

This excellent HGI is billed as "Downtown" but you'd have a job to walk to Downton from this slightly remote spot. The car park is massive and confusing as it serves the hotel, the associated casino and Coulihan's as well as a dog race track behind the hotel. We guessed that if a race had been going on, it could have been noisy and chaotic, but that is a guess.

We had a room at the back with a great view of the river (and the dog track). Comfortable beds and everything needed for a good night.

An excellent hot, cooked-to-order was available and free to us as HHonor Gold members.

We would recommend this hotel but with the proviso that the proximity of a casino and dog track may not suit everyone.

Room Tip: Get a room at the back with view of the river.
See more room tips
  • Stayed: May 2014, travelled as a couple
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Thank johnash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenHaugen, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this reviewResponded 2 June 2014

Thanks for your compliments regarding our hotel! We are just minutes from downtown Dubuque, and offer shuttle service to local businesses! Thanks again and hope to see you soon!

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Reviewed 29 May 2014

This hotel is very new and positioned near downtown but also somewhat isolated on the water. The Casino is attached for food and entertainment options, as well as a sports bar which is part of the hotel. Pleasant stay and would return.

  • Stayed: May 2014, travelled on business
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Thank mpfagan67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenHaugen, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this reviewResponded 2 June 2014

Thanks for your compliments regarding our hotel! We are locaterd near Mystique Casino, and offer outstanding river views on the trails near the hotel! Thanks again and hope to see you soon!

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Reviewed 13 May 2014

First of all, this was a beautiful hotel, the lobby is beautiful, the staff is awesome. There was a horrible smell in the first room we were assigned I called the front desk, within minutes we were given another room which was perfect. That is great customer service!! I loved that the hotel had a restaurant attached, the Dog track was also attached and then the Casino. We had a wonderful time and am reserving a room for another visit in 2 weeks!!

  • Stayed: May 2014, travelled as a couple
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2  Thank Christina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenHaugen, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this reviewResponded 14 May 2014

Thank-you very much for the compliments regarding my hotel and staff! We certainly look forward to seeing you and if I can be of personal service please give me a call. Thanks again!

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Reviewed 8 May 2014

It is a good place to stay, the breakfast area is good, and with the casino and restaurants nearby everything is at hand. It has easy access to and from the Dubuque It is a good place to stay, the breakfast area is good, and with the casino and restaurants nearby everything is at hand. It has easy access to and from the Dubuque

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Rochelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenHaugen, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this reviewResponded 12 May 2014

Thank-you for your comments regarding my hotel! We certainly look forward to seeing you again, I will share your complimets with my team.

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Additional Information about Hilton Garden Inn Dubuque Downtown

Address: 1801 Greyhound Park Rd, Dubuque, IA 52001-2381
Phone Number:
Region: United States > Iowa > Dubuque
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Dubuque
#4 Family Hotel in Dubuque
#5 Business Hotel in Dubuque
Price Range: £78 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Dubuque Downtown 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Hilton Garden Inn Dubuque Downtown Hotel Dubuque
Hilton Dubuque
Hilton Garden Inn Dubuque Downtown Iowa

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