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“Smokey / air freshner / chlorine smell in room, moldy smell in hall”

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Best Western Plus Dubuque Hotel & Conference Center
Ranked #3 of 17 Hotels in Dubuque
Certificate of Excellence
Reviewed 22 February 2012

The room was nice and big. The bed was comphy. The Internet worked after they reset the router. When I got to the room there was a moldy smell in the hallway just outside my room. It wasn't everywhere just in a three room area of the hall. Had it smelled like that in the room I would have asked to be moved. But the room had the formerly a smoking room smell that was covered up with air freshened scent. As I spent more time in the room the scent turned to more of a chlorine smell. They have a Holiday Inn type indoor pool arrea and the smell must migrate to the rooms.
The staff was nice and helpful.

  • Stayed: February 2012
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1  Thank Seavapor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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630 - 636 of 729 reviews

Reviewed 20 February 2012

We just got home from a very enjoyable stay at the Best Western Hotel and Conference Center in Dubuque Iowa. The room was very clean, very roomy, very quite and the bed was very comfortable. Our 2 1/2 year granddaughter had a great time in the pool and running around the grounds. They had a full breakfast that is included in the price of the room. Only complaint is the prices at the restaurant that is adjacent to the hotel. Not one that can afford $10.00 burgers. But not a problem there are plenty of other places to eat close by. Our family will definitely return for another enjoyable weekend real soon.Thank you Best Western of Dubuque.

Room Tip: Do not stay by the pool if you want quite early. The pool is open till 11pm.
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  • Stayed: February 2012, travelled with family
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1  Thank mama1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2012

I have never been a fan of Best Western until staying here. The rooms are absolutely beautiful and clean (I am a bit of a clean freak). The breakfast buffet was very good and the staff is really top-notch. The only issue we had was due to the severe cold, the ice on the outside of the "holidome" was so thick, it caused condensation on the inside so with the warmth of the inside, it was like it was raining. It was ok if in the pool, but rather annoying if trying to sit and enjoy the surroundings.

Room Tip: The king rooms have LCD/plasma TV's, but queen rooms have old tube TV's; the website DOES in...
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  • Stayed: February 2012, travelled with family
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Thank Mommyoftwo92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2012

This hotel has everything. Beautiful indoor swimming pool, very nice staff and it is a very clean place to stay. My son used the weight room. All the equipment was in working order, he commented on the selection of machines they had. The rooms were very clean, hotel staff was very friendly. The breakfast buffet had a very large selection and was very good. I would highly recommend this hotel to anyone.

  • Stayed: January 2012, travelled with family
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Thank GKB_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2012

When in Dubuque stay here, you will not be disappointed.
When you first step inside, you know this is not a typical Best Western, very spacious lobby, well appointed and professionally dressed employees. Check in was accomplished efficiently, by a courteous Front desk attendant.
The King sized room was more than we had expected, pillow top bed, large work desk, refrigerator, microwave and flat screen TV. And everything worked!
The housekeeping staff does an excellent job cleaning, no dust anywhere (not even in the corners, where you usually find areas the vacuum cannot reach).
The bathroom was immaculate, no built up crud, mold in the corners, clean counter and sink, this staff knows attention to detail.
The Breakfast Buffett is at the adjoining restaurant (Champs), consisted of eggs, pastries, fruit, cereal, pancakes, sausage, toast, bagels. Coffee, milk, apple and orange juice are the liquid selections.
The selections were fresh and properly heated. Constant vigilance by the staff and again attention to detail made each breakfast enjoyable. It’s all about presentation.
Every employee we met was courteous, cheerful and had a professional appearance.
Thank You to the Staff & Management for a wonderful experience.
We look forward our next visit to Best Western Plus Dubuque.

  • Stayed: January 2012, travelled as a couple
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3  Thank trina53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2012

The hotel is perfect for travelling with a group of kids. There is a large central pool with lots of seating for groups to hang out. The kids that didn't swim played ping-pong and pool. We had a king room with a sofa pullout and there was plenty of room, fridge and microwave.
The breakfast buffet was included and is very good, with lots of breakfast items to satisfy anyone. The Restaruant gets really busy weekend evenings, so get there early, or be prepared to wait for a table. It is a 'sports' bar, with typical 'sports' bar food.
We are heading to Dubuque again this season, and are booked to stay here again. We won't be disappointed.

Room Tip: There are rooms close to the pool, but the kids make a lot of noise. If you want an afternoon nap...
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  • Stayed: January 2012, travelled with family
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Thank IA_Canuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2011

Almost didn't stay, never had a good Best Western experience before. But while visiting a local college, my son and I had a good room, great breakfast. The breakfast was set up in the adjoining restaurant, so much better than most with real service and even the eggs were good with nice hot sauce available on the side! Lots of parties going on, lots of families in the pool area, that made that end of the hotel smell like chlorine, which is typical. But our room was only $79 and well worth it. Really like the coffee in the room and finally, someone who realizes you need two luggage racks!

  • Stayed: December 2011, travelled on business
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1  Thank Nala335
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Dubuque Hotel & Conference Center

Address: 3100 Dodge St, Highway 20 W, Dubuque, IA 52003-5203
Phone Number:
Region: United States > Iowa > Dubuque
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Dubuque
#3 Family Hotel in Dubuque
#4 Romantic Hotel in Dubuque
Price Range: £70 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Dubuque Hotel & Conference Center 3*
Number of rooms: 150
Official Description (provided by the hotel):
This recently remodeled hotel in Dubuque, Iowa offers stylish accommodations and a deluxe hot breakfast complimentary 7 days a week. Escape to the picturesque Best Western PLUS Dubuque Hotel and experience friendly customer service to make any stay a memorable one. Champps Americana Sports Bar and Restaurant conveniently located right on site. Centrally located in Dubuque, the hotel offers a quiet, peaceful atmosphere and beautiful manicured landscaping. Hotel guests will be a short drive from the Mississippi River and Port of Dubuque. ... more   less 
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Also Known As:
Best Western Plus Dubuque Hotel Dubuque
Best Western Plus Dubuque Hotel And Conference Center
Best Western Dubuque
Dubuque Best Western
Best Western Plus Dubuque Hotel & Conference Center Iowa

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