We booked the room well in advance for a wedding. The hotel was hosting the wedding, so they knew WELL in advance how many customers they would have. We arrived at 3 PM, check in time. We were told that they had no rooms ready, they "had a full house the night before and we're behind in cleaning the rooms". Wedding started at 4 PM, 4 blocks away. We needed to get ready for the wedding after traveling 3 1/2 hours. I complained loudly, even though I was told there was no manager on duty that day. We were offered two free drinks at the bar and free buffet breakfast in the morning. Big deal, that did NOT make up for the fact that the Grandmother of the bride MISSED the wedding!!!! Try to explain that to an 81 year old woman who was soooo upset that she had no time to get ready and get to the wedding. We got one room at 3:45, not enough time or space in the tiny rooms for 4 people to change and get ready for a wedding, then walk 4 blocks to get there. Especially an 81 year old and another person in the party in a cast boot! Our other room was not ready until 5:30 PM, and that was only after multiple trips to the front desk!!! Then, in the second room there was what looked like, well, feces, on the bed cover. I took several pictures for management to see, if they really care, which I really don't think they do! We paid full price for both rooms even though we did not get the rooms until late! Absolutely disgusted with this Holiday Inn experience!!! I would NOT recommend this hotel to anyone!!!
- Official Description (provided by the hotel):
- The Holiday Inn Hotel Dubuque/Galena, located in the heart of this historic Iowa riverboat community, is the preferred lodging accommodations for the corporate or leisure traveler alike. Located just blocks from America s River at the Port of Dubuque and the National Mississippi River Museum and Aquarium, and shopping, the Holiday Inn Hotel offers downtown convenience and exceptional Midwest hospitality. Enjoy our newly renovated restaurant, the River City Beefstro Sports Bar and Grille featuring mouthwatering barbeque ribs. The hotel also features complimentary wireless high speed Internet access, an executive level with concierge lounge, Priority Club upgrades, a fitness center, indoor pool, Jacuzzi whirlpool, business center and over 9,000 square feet of flexible meeting and banquet facilities. Our complimentary Dubuque Regional Airport hotel shuttle is convenient for our business partners such as John Deere, Prudential, Flexsteel, McGraw-Hill, McKesson, Quebecor World and Georgia Pacific. After a long day at work turn up the fun at the 'new' Diamond Jo Casino, the Dubuque Greyhound Park & Casino or one of our many downtown night spots. If gambling is not your thing enjoy American nostalgia at the site made famous by the movie, Field of Dreams in Dyersville, Iowa or shopping in the quaint village of Galena, Illinois, both just a short drive away. Kids Eat and Stay Free at the Holiday Inn Hotel of Dubuque and Galena! ... more less
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- Also Known As:
- Holiday Inn Dubuque Hotel Dubuque
- Dubuque Holiday Inn
- Holiday Inn Dubuque Iowa