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“3 Star Appearance with a 2 Star Evening Desk Staff”

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Holiday Inn Dubuque
Ranked #9 of 17 Hotels in Dubuque
ynotbloom
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“3 Star Appearance with a 2 Star Evening Desk Staff”
3 of 5 bubbles Reviewed 19 July 2013

Easily located via GPS. Our departure the next day put us on the freeway rather quickly. Free Parking garage adjacent to back of hotel. We arrived at around 11:30 pm (we had called ahead and let them know of our late arrival). People appeared to be "partying" in the garage when we arrived. We waited until things looked safe before entering hotel. As they left, mentioned they were going to stay on Floor (X). Public areas very chic and inviting. Night desk staff was professional, but not personable. Our first assigned room smelled very musty and of old cigarette smell (we had called ahead and were told we had a non-smoking room). Phone in the room did not work. Went to front desk to request a change. Desk person seemed indifferent and non-emotional. However, we were changed quickly to a very nice clean and comfortable room, on Floor(X). We mentioned the "party" - were told it was probably a staffer and their family staying the night. We were put on far side of the floor from that room. Everything about this hotel (minus our first room) said 3 stars, except the staff. I have been routinely treated with more personability at 2-Star hotels. SPECIAL NOTE: The entire 4th floor is under renovation as of July 2013.

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
Thank ynotbloom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Dubuque, responded to this review, 7 August 2013
Dear ynotbloom,

We greatly appreciate your feedback of our property. It is pleasing to know that you found our room accommodations to be clean and comfortable. We deeply apologize for the inconvenience you experienced with the unusual smell of the room and noise challenges during your stay. Please be assured that we treat this matter seriously and actions will be taken by the team accordingly.

We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Thank you again for your comments.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

306 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (60)
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English first
Grayslake, Illinois
Level Contributor
65 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 8 July 2013

Hotel lobby was under renovation when I was there, but staff made up for any inconvenience with courtesy and care. Room was clean and comfortable. Large conference and meeting rooms. Breakfast was good. Bar was very busy and had an up to date beer list and good food. Downtown Dubuque has a few good quality pubs and restaurants that are walking distance.

  • Stayed September 2012, travelled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Lenox, Illinois
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 July 2013

We spent three night at the Holiday Inn Dubuque and couldn't have been more please. While there were a few minor cosmetic issues, overall the stay was great. The room was spacious, clean and very comfortable. The staff was extremely pleasant and responsive to requests. In fact, the room service staff actually threw together a quick meal for us even though I called them 4 minutes AFTER they closed on the Fourth of July. Centrally located at Main and 4th, it was very convenient for walking around sightseeing or for easy access to the highways. Our goal for the long weekend was to relax and see new things. Holiday Inn and staff enabled us to achieve that goal.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank spiritrose101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 7 July 2013

Really enjoyed our stay at this Holiday Inn. Staff was extremely friendly and helpful.. I thought I had lost my bag of toiletries (which normally would not have been a big deal but we were in town for a wedding) and the Manager on Duty (unknown name) was extremely helpful in letting us look for it. The Hotel decor is a little dated but it appears as though there might be some renovations occurring, but look past this as the rooms are comfortable and clean, I highly recommend this hotel if you need a place to stay in Dubuque. Location is great to the downtown area.

Room Tip: As for a room overlooking the river, our view was really nothing to look at but we were not in the r...
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lara F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moweaqua, Illinois
Level Contributor
108 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 3 July 2013

This hotel is located in a graet spot in Downtown Dubuque. You are in walking distance of great places to eat and small shops to buy local wares. Ths hotel offeres a shuttle service and breakfast. Even though the parking is in the back of the hotel it still is located easily and I would reccommend it 100% to anyone.

  • Stayed June 2013, travelled on business
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Helpful?
Thank Sheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 1 July 2013

Be carelfull with this Hotel. They still have smoking rooms and you might just be unexpectly placed in one as we did with no chance for a change by Hotel management. I never have smoked in my lifetime yet slept in a stale smokey room.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank fasso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Dubuque, responded to this review, 21 July 2013
Dear fasso,

Thank you for taking the time to post a review of our property. We welcome feedback especially from valued guests like you.

Please accept our sincerest apologies for any inconvenience your room has caused you. I am sorry that the room allocated to you fell below your standards.

The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
114 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 1 July 2013

This is my second stay at this hotel and I have yet to be disappointed.

Clean comfortable rooms with a great downtown location. My room was on the first floor and it was still a nice and quiet stay. Nice fitness facility to meet your needs. Indoor pool looked inviting as well. Onsite bar/restaurant had great and friendly service as well as some other customers that made good conversation.

This hotel is located in the center of downtown and within walking distance to many other bars and restaurants. Parking in back was free and I didn't feel my car was unsafe.

Over all this is a nice place to stay for business and I would and will stay here again.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cweld5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Dubuque

Property: Holiday Inn Dubuque
Address: 450 Main Street, Dubuque, IA 52001
Phone Number:
Region: United States > Iowa > Dubuque
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 17 Hotels in Dubuque
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Dubuque 3*
Number of rooms: 193
Official Description (provided by the hotel):
The Holiday Inn Hotel Dubuque/Galena, located in the heart of this historic Iowa riverboat community, is the preferred lodging accommodations for the corporate or leisure traveler alike. Located just blocks from America s River at the Port of Dubuque and the National Mississippi River Museum and Aquarium, and shopping, the Holiday Inn Hotel offers downtown convenience and exceptional Midwest hospitality. Enjoy our newly renovated restaurant, the River City Beefstro Sports Bar and Grille featuring mouthwatering barbeque ribs. The hotel also features complimentary wireless high speed Internet access, an executive level with concierge lounge, Priority Club upgrades, a fitness center, indoor pool, Jacuzzi whirlpool, business center and over 9,000 square feet of flexible meeting and banquet facilities. Our complimentary Dubuque Regional Airport hotel shuttle is convenient for our business partners such as John Deere, Prudential, Flexsteel, McGraw-Hill, McKesson, Quebecor World and Georgia Pacific. After a long day at work turn up the fun at the 'new' Diamond Jo Casino, the Dubuque Greyhound Park & Casino or one of our many downtown night spots. If gambling is not your thing enjoy American nostalgia at the site made famous by the movie, Field of Dreams in Dyersville, Iowa or shopping in the quaint village of Galena, Illinois, both just a short drive away. Kids Eat and Stay Free at the Holiday Inn Hotel of Dubuque and Galena! ... more   less 
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Also Known As:
Holiday Inn Dubuque Hotel Dubuque
Dubuque Holiday Inn
Holiday Inn Dubuque Iowa

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