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“Beautiful and relaxing week " Wonderful & Great Location"”

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Royal Palm Beach Resort
Ranked #1 of 2 Hotels in Cole Bay
Certificate of Excellence
Reviewed 24 July 2014

We've stayed in St Martin-Marteen many times before but this was our first time right in Simpson Bay. The room was Spacious & beautiful. Immaculate, with a view to die for. We stayed here for 2 weeks From July 20 to August 3rd, in a 2-bedroom corner unit. We had a conrer unit so it was a little bigger than all the other 2 bedroom units as we had a "bonus sun room" which gave the unit 3rd TV and 2nd pull out sofa for the 5 of us.The staff was friendly and helpful, we had little problem with our room and within minutes of us calling the staff came up to fix it but our clothes was wet all wet in the closet and Front desk did not offerer laundry or anything.

Both bathrooms were clean and large. Beds were comfy and each bedroom, along with the living area, had nice flat screen televisions. You have great ocean views from the living area and the master bedroom.

Lots of resteraunts in walking distance and a couple of great french bakerys. Great happy hour at the bar as well. Will definitely return again.

  • Stayed: August 2013, travelled with family
    • Location
    • Cleanliness
    • Service
5  Thank joliee25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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447 - 453 of 963 reviews

Reviewed 23 July 2014

We've stayed in SXM many times before but this was our first time right in Simpson Bay. If you are looking for a nice sized condo in a good location, this is it! The beds are great quality. The kitchen is well appointed with good quality appliances and was immaculate. These are not five star accommodations but they are well maintained, clean and very comfortable. The staff onsite that I dealt with seemed very friendly and helpful. What we got was exactly what we saw in the pictures! We even had free Wifi, which it didn't say was included when we booked. I will definitely go back to Royal Palm.

Room Tip: If you want a first floor room, we had 1820 and it was perfect! Far enough from the pool and privat...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

This was a wonderful stay we have already started planning our 2015 trip! Best location on the island and the employees were wonderful. We got there at about 230 pm and room was all ready. We had the top floor which is the penthouse 3 bedroom there is only 3 rooms in the 6th floor and we were the only ones there! We loved it! The balcony is the length of the room, it has a jacuzzi unfortunately it was broke. But we didn't care we knew we would be at the pool or beach 70% of the time anyways. The location is like a 5 minute ride fyim airport ! We did so much our only problem was not enough time!!!✈️✈️ I am a employee of diamond also but they did not know I was because i was staying on a platinum members points! So that shows I wasn't treated different because of being a employee.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Kellyc0426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014

Great, updated accommodations, friendly staff. All rooms have ocean view. Not 5 stars due to restaurant- we waited for "chef" one day for over 2 hours and no one seemed to know what happened to him. (He never did show up) We had had breakfast there on another day and must say it was good. Drinks were disappointing. Water looked inviting however there was a lot of slimy seaweed.

Good location to use as a starting place to visit other areas of island as one of the main roads (#70?) takes you all the way around. It is not that easy drive if you are staying near Phillipsburg- much more complicated.

Room Tip: From what I could see all rooms are ocean facing.
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  • Stayed: July 2014, travelled with friends
    • Value
    • Rooms
    • Service
2  Thank Papillonette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014 via mobile

Royal palm resort is a clean and friendly resort. Close to all the restaurants and many beautiful beaches. Only thing I didn't care for was the pool. Extremely small for that size of a resort. Also beach should have been cleaned every morning. I suggest that they also have employees offer guests food/drinks on the beach. They have plenty of employees offering massages and selling different items on the beach. Again, very friendly atmosphere and employees. Extremely relaxing!

Stayed: July 2014, travelled with family
Thank Ramona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

We stayed at The Royal Palm as first time owners. We bought this sight unseen, and were so thrilled with our purchase. The room was beautiful and updated. Immaculate, with a view to die for. Pretty beach and adequate pool. The best location around! We didn't even need a car, we walked everywhere, and took a cab if we wanted to go over to the French side. The staff was friendly and helpful. We loved it so much we just purchased another week and can't wait to go back!

  • Stayed: January 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank MairCee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond R, General Manager at Royal Palm Beach Resort, responded to this reviewResponded 18 July 2014

Thank you for deciding to become an owner with our resort. We are really pleased and delighted to hear that our accommodations, amenities, location, and customer service either met or exceeded your expectations here at The Royal Palm Beach Resort. Your recommendation is greatly appreciated! We look forward to seeing you again very soon.

Mervin LeBlanc
Interim General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

We stayed at the Royal Palm at the end of June for a week. Our stay at this resort was nothing to write home about. Our 2-bedroom unit, booked for 6 adults, came with broken pullout couch that had no mattress and a piece of plywood. The front desk offered to send up a cot, to which we explained there were two adults who needed a bed, not one. Then the maintenance person who came up to look at the situation stated they would find a mattress but we would need to sleep with plywood under the mattress. We finally convinced them to move us to another room. The next room, the lock kept breaking and we required security to get into the room any time we returned from exploring the island. To top it off, we went to the Cabana Restaurant one night (separate review to come in that location) and the food and service left much to be desired.

The good news about this resort is that it is centrally located in Simpson Bay. Convenient to the airport and a decent beach. I recommend looking into other alternatives as there are far better choices on the island.

  • Stayed: June 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank JAX1223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond R, Manager at Royal Palm Beach Resort, responded to this reviewResponded 20 July 2014

Thank you for sharing your valuable feedback. We genuinely regret that your stay with us fell short of your expectations and sincerely apologize for the service quandaries revealed throughout your visit. Please be assured that these are rare service quandaries here and they will be addressed further. The mechanism in your room’s sofa was replaced by our team prior to your stay however; the mattress was not replaced at the same time. The mattress was replaced to prevent this from happening to any future guests of the resort after we relocated you. As for the door locks of the second room, we were installing completely new door locks on new entrance doors, therefore some locks need adjustments.
We have had continuous discussion with the Cabana owners concerning guest complaints about service. They informed us that they are recruiting a new team who will be trained extensively on customer service. Thank you for allowing us an opportunity to address some of your concerns and for providing your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Palm Beach Resort

Address: 115 Welfare Road, Cole Bay 3035, St Martin / St Maarten
Region: Caribbean > St Martin / St Maarten > Sint Maarten > Cole Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Cole Bay
Price Range: £111 - £298 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Palm Beach Resort 3.5*
Number of rooms: 140
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Also Known As:
Royal Palm Beach Hotel Simpson Bay
Royal Palm St Maarten
Royal Palm Beach Club St Maarten

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