For the second time this Motel has messed my Holiday whilst visiting Suffolk and the surrounding areas. The first visit we made my father had paid in advance for our rooms without me realising, so when it came to checking out I went to pay the bill and they promptly took the money of my card even though I explained my father booked the rooms and told them the room numbers. Apparently it turns out they charged my card for the previous people who done a runner without paying. Second time was only more recently a few day ago in fact I booked over the telephone a 2 twin rooms and a double room and was reassured that they had been booked and not to worry, we travelled two hundred miles to the motel only find that rooms had been reserved but were in a different name consequently I had to find another hotel for my family which took nine hours to find one that could accommodate us and costing us treble the amount we had budgeted for.
I should have took notice of the first experience and stayed well clear, Avoid at all costs.