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“Not Too Inspired!”

Grand Falls Casino Resort
Ranked #1 of 2 things to do in Larchwood
Attraction details
Reviewed 16 February 2014

We just stayed at Grand Falls for the first time as our family met there to celebrate our parents 60th wedding anniversary. Our stay was rather disappointing for a number of reasons, we ended up checking our a night early and headed to Sioux Falls.

First let me start with the good. The resort is beautiful, modern, clean and appealing. You are greeted with free valet service who treat you right and were one of the few customer service highlights of the resort. We stayed in a standard room which was very modern, roomy and quiet. The bed was extremely comfortable and the bathrooms are very unique and spacious. Roberts breakfast buffet was moderately priced with good selection and great omelets. The pool and hot tub were nice with the hot tub extending into the outdoors, a nice touch and the fitness room was great! The only other service highlight was the maid service as they were friendly, responsive and fast. One final note, we attended the David Cassidy concert which was very intimate and entertaining.

Now to the negatives which outweighed the positives by a large margin. By far the biggest disappointment was the customer service. They were not friendly, accommodating, helpful or attentive...simply said they basically did not seem to care about the guests. One example was run around they give you to get your free $5 slot play when you have the breakfast buffet. We had the buffet and the hostess told us to take the receipt to get our free $5, but we tried to cash in they told us we couldn't get it because we charged the breakfast to our room. Despite our efforts to convince them that even though we put it on our room tab the cost was the same as paying cash however they did not care and DID NOT give us our $5 slot credit. This was a great way to discourage us from playing the slots or gambling at all, go figure! Other examples poor service was when we asked for a few extra chairs for our room so our family could gather, but they would not help us. Prior to the David Cassidy concert they had a cash bar outside the event center, but for hundreds of attendees they only had two bartenders serving. Casino staff are not very friendly or very helpful to newcomers.

Other negatives was the Roberts evening buffet at a cost of $18.99 per person. The food selection was plentiful, but it was all very average at best. The buffet was also extremely busy and very under staffed. Internet is $9.95 per day which is not uncommon to higher end establishments, I consider it their way of keeping you out of your room and in the casino. The event center itself was somewhat disappointing with no theatre seating, only regular chairs with were way too close together - definitely not Vegas caliber. The center was also too warm and smoky.

To sum it up they bill themselves as a Vegas-inspired casino resort, but we were not very inspired by what we experienced!

5  Thank mwo38675
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (65)
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55 - 59 of 65 reviews

Reviewed 16 September 2013

Do NOT gamble here. You will NOT win a thing. No playbacks. Nothing! We were there on a week end night less than 100 people playing, that should have tipped us off. STAY AWAY!!!! I will never go there again.

9  Thank Tom N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2013

Tried of the rudeness and the casino is going downhill FAST!

Customer Service.... only a word found in the dictionary. They have no regard for the close customer base.

5  Thank Diane J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2013

While not staying at the Resort, we did use the Casino during a Car Show on the grounds. The casino itself was very clean, as was the whole first floor, including the restrooms. Casino staff was most helpful. Lots of penny/nickel/quarter slots, but only about a dozen tables for poker, blackjack, etc. Payouts seemed to be good, only not at the slots I played! The players appeared to be having lots of fun.

Thank Sarasota_Gal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2013

Nice building; No Heart; Awful food. Worst buffet I've ever had! Service was substandard; it seemed no one cared.

6  Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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