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Best Western Regency Inn
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Reviews (162)
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All reviewsno elevatorlarge poolwafflesclass reunionbreakfast stafffree breakfastfamily reunionnight stayfirst floorchecking outexcellent staystaying at this hotelroom was cleanfridge and microwavegreat roomfresh fruithot tub
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Reviewed 29 July 2012

Stayed here on business for 2 nights.
Pros...
The room was spotless. Beds comfy. Room had the usual extras; iron and board, microwave, refrigerator, hair dryer and coffee maker (NO Tea bags). We got take-away from the restaurant, the food was good. New flat screen TV with "clean" remote. The staff was friendly, professional and helpful.
Cons...
The "clean" remote is always nice, however it was not compatible with the new hi-tech digital TV. It made channel selection awkward and even made some channels in-accessible.
The exercise room was well appointed, however the room itself is a sun room (windows for wall and ceiling) and was NOT air conditioned, making it dangerously hot. (The outdoor temperature was 103 degrees, the exercise room was well over that.) Needless to say, I took a walk outdoors after dark as my exercise.
Despite the "cons" I would still stay here again and recommend it. Great service and value.

  • Stayed: July 2012, travelled on business
    • Value
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1  Thank squiddguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mike p, Manager at Best Western Regency Inn, responded to this reviewResponded 31 July 2012

Dear Sir
We really appreciate your business and your comments are taken under serious consideration to move fitness room to another well equipped room what will be available from nest week.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2012

On our way west from Michigan, a big car show in Des Moines filled hotels there. Marshalltown BW was clean and had a very big pool. . Positives: nice sheets, very clean, a roomy bathroom with marble counter tops;hot breakfast including sausage, biscuits and gravy, waffles. Negatives: furniture a little dated;turning into the hotel is a little tricky, watch closely; noisy A.C.;no landscaping or lawn. A Culvers right next door was nice for dinner.

Room Tip: Our room was next to Culvers, on the first floor close to the pool. Good, quiet location.
  • Stayed: June 2012, travelled as a couple
    • Value
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1  Thank muskratroadtroupe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2012

Stayed for a few nights while traveling on business. Room was clean, quiet, and comfortable. The rate was very reasonable for the room and the area. Breakfast was pretty good. Overall a very nice stay. Would definitely stay here again if I'm in the area.

Room Tip: Ask for first floor near the pool, very quiet even with the pool right out the window.
  • Stayed: June 2012, travelled on business
    • Value
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1  Thank Bryan E R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 July 2012

We appreciate your business, your comments help us to improve our service.

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Reviewed 8 May 2012

Overall an average accommodation, but probably on the high end of the scale for Marshalltown. I think that other than the $100+ a night places like Hampton Inn, this is the best-priced mid-quality lodging available.

Pros: We were traveling on business, and the manager worked with me on pricing to keep us within our per diem budged. The rooms were relatively clean and comfortable, with nice big TVs, lots of space, clean bathrooms and comfy beds. Free hot breakfast was OK - scrambled eggs, sausage, hash browns, waffle maker, cereal, minimal fruit selection. The attached Junction Bar & Restaurant was pretty good and well-priced, and hotel guests get 10% off their food (alcohol not included). Location was close to a major highway and just a few minutes from downtown. They have washing machines & dryers available for $1.50 each for those that need to do laundry.

Cons: Walls seem paper thin, and since this place caters to everyone from convention attendants to day laborers, it could be quite noisy at night in the hallways and adjoining rooms. There were a few times where I was woken up at night or had trouble getting to sleep b/c of noise issues. They are also in the middle of upgrading/refinishing a bunch of rooms, and the workers decided to start at 7AM on Saturday in the room directly next to mine. Also, I had ants in my room even though there wasn't really any open food/drinks in there.

Also, watch out - they automatically charge about a dollar a night for a "safe warranty" even if you don't touch your safe. Be sure to look over your charges before you pay on your way out.

Room Tip: Avoid rooms looking into the pool area.
  • Stayed: May 2012, travelled on business
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1  Thank ToadiesLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mike p, Manager at Best Western Regency Inn, responded to this reviewResponded 10 May 2012

We appreciate your time to take survey. We will take care to ask guest whether they used in room safe. Sorry for the 0.99 cent charges to your account, we will refund to your account.

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Reviewed 9 April 2012

I like new carpet in rooms,and very comfortable bed, fridge/microwave and 37" TV channels, free internet service, & Hot full free breakfast was very good.
All staff were friendly,This was my first stay in Best Western and highly recommended.

Room Tip: It is good King size bed with pull out bed especially with family
  • Stayed: April 2012, travelled with family
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1  Thank paula s s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mike p, Manager at Best Western Regency Inn, responded to this reviewResponded 16 April 2012

Recent upgrades are 37 inch LCD TVs, New Carpet.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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