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“Adequate but could work on customer service”

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Comfort Inn Marshalltown
Ranked #4 of 11 Hotels in Marshalltown
Sydney, Australia
Level 5 Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Adequate but could work on customer service”
Reviewed 16 September 2013 via mobile

I stayed here as I was getting married in marshalltown in mid September 2013.

The rooms at this hotel have everything you need.

I however found the customer service quite poor, 2 of the women I dealt with I the 5 days I was there were rude and unhelpful. My best man was trying to get his speech printed with no help and eventually had to get it printed at the church. I asked a lady for help with buying some shower gel (as the hotel didn't have it) and she just remained seated and would not even get up and point me in the right direction.

Breakfast is good, plenty of selection. There are limited seats if the hotel is full however.

Younkers and the mall is across from the hotel.

Negative points:
1. No shower gel available for the bathroom
2. The wash basin is not in the bathroom but out in the bedroom
3. The wifi regularly drops out
4. The gym has basically nothing

Stayed September 2013, travelled solo
Helpful?
2 Thank tomwatson84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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41 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 August 2013

Sign said no smoking because of environmental act but we had to put a towel under the door since there was a huge gap at the bottom of the door and the smoke smell made it hard to breathe . Hot tub closed for cleaning for 2 days which was the only reason we picked this hotel. Front desk woman was very rude. She was too worried about her cell phone to even tell us which way we should go to get to our room. Ac unit outside our room went off all night about every 5 mins. Housekeeping came in our room at 815 am while we were still in bed. We will never stay in a Comfort Inn ever again!!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Omahans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Marshalltown hotels

Denver
Level 4 Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 July 2013

I recently went home for a visit and stayed here 2 nights. The place was totally booked on the first night. There were people on both sides of me and also above and you could hear everything. The good news was that nobody was being rowdy, but you could hear every word when people were speaking in normal tones. I think the place had emptied out on Sunday night, so it was not an issue on the second night. Rooms were clean and service was fine. Décor a bit dated and I still haven't figured out why hotels think it is a good idea to wallpaper (especially in bathrooms and around air conditioners), so of coarse it was coming off the walls in these areas. Might be time for a little upgrading.

Room Tip: I would try and get top floor so at least nobody would be above you.
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Qwest22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arkansas
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 June 2013

Stayed 4 nights while visiting family and friends. Excellent location. Rooms were nice. Breakfast was great - nice selection and always plenty available. Very quiet at night for sleeping. Would definitely stay here again.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank terilynnw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
choicegmIA052, General Manager at Comfort Inn Marshalltown, responded to this review, 26 June 2013
We are so pleased that you enjoyed the breakfast! We go above and beyond our requirements to make sure that our guests get their day off to a great start. Please come see us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pine Valley, California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 June 2013

My wife and I are semi-annual RAGBRAI participants, including 2012. Last January, my wife called the Comfort Inn when the route was announced and attempted to make reservations for five rooms. After giving the front desk clerk her credit card number, the woman said that all of the rooms were booked. Although disappointed, we found other lodging arrangements for the evening. Lo and behold, a week after we returned home, five hotel rooms at over $100 a pop, were charged to my wife's credit card. We contacted the hotel and were referred to the GM, Brian Trieschmann, who lied and said we always had reservations, he tried to contact us several times, and since he had a credit card number, charged the rooms we never stayed in. He has been nothing but rude, discourteous, and disrespectful during the entire process of trying to get a refund. I finally had to register a complaint with the Better Business Bureau as well as the State Attorney General, still nothing. My wife and I love RAGBRAI, Iowa, and all of the people we have met during our three rides; Brian Trieschmann and the Comfort Inn's theft of our money is the one exception. Please do not patronize this hotel and reward this type of behavior.

Stayed July 2012, travelled as a couple
Helpful?
2 Thank Bomac86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
choicegmIA052, General Manager at Comfort Inn Marshalltown, responded to this review, 26 June 2013
Please keep in mind that this person did not stay with us. They simply violated our cancellation policy. We are sorry that we could not resolve thier stay before no show charges had to be implemented. Phone calls were made one month prior to the stay to confirm reservations. A phone call was attempted again the night of their stay without success.

***COME SEE WHY WE ARE CONSISTENTLY RANKED IN THE TOP 15% OF COMFORT INNS NATIONWIDE!!!***
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baraboo, Wisconsin
Level 5 Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 7 April 2013

Great location! Near everything you need. Large, hot breakfast. Super friendly staff! Clean rooms. Pool area clean, as well. Needed to work from hotel and wifi was a real problem for us. Tried to work it out with hotel management, who gave us a number to call. Still had problems. Could not really accomplish anything over the internet during our stay. This was our only disappointment, and I am not happy to leave anything negative whatsoever about this hotel. Recommendations: 1. Work out Wifi issues 2. Exhaust fans in bathrooms.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank WBCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
choicegmIA052, General Manager at Comfort Inn Marshalltown, responded to this review, 26 June 2013
We are so sorry about the problems you experienced with the Wifi. Our system has been completely updated since and works great!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
India
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 March 2013

I have been to comfort inn for 3 days, from jan 29th to jan 31st 2013. The staff where very courteous and accomodative, the service was prompt and good. Very close by to subway and wallmart. well i am a veggie so thought of mentioning this.

daily room cleaning service.
free breakfast continental( complimentary). over and above all wifi internet free :)
coffee machine in each room.

good quality of sleep as the rooms are quite and calm.
there is one pool/spa , i never used it though.

if you have huge bulk of luggages to carry with you, they have a trolly facility within.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank balasindia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn Marshalltown

Property: Comfort Inn Marshalltown
Address: 2613 S Center St, Marshalltown, IA 50158-4501
Phone Number:
Region: United States > Iowa > Marshalltown
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Marshalltown
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Marshalltown 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
We are proud to be the only 100% Smoke Free hotel in Marshalltown. Having undergone a full renovation in 2014, the hotel boasts updated rooms with 42" flat screen televisions, LED reading lights (in standard rooms only), and Serta Perfect Sleepers mattresses. All rooms come equipped with microwave, refrigerator, coffee maker, and hair dryer. Wake up to our complimentary free hot breakfast after a good nights sleep, and feast on scrambled eggs, bacon or sausage, and biscuits and gravy. Make your own waffles, cereal, and an assortment of pastries, yogurt and fruit are also available. Coffee, juice, and tea as well. ... more   less 
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Also Known As:
Marshalltown Comfort Inn
Comfort Inn Marshalltown Iowa

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