This hotel has comfortable beds and a good breakfast.. Those are the good points..The guy checking me in said he was "technologically challenged" and really couldn't help with the wifi. I had ants in my room, on the desk and on the wall. Those are the not so good points. There was also a large silver box mouse trap under my bed...I was told when I inquired that it was for precaution. I always review hotels, good or bad. This hotel is probably fine, maybe I just got a bad room. They were very accommodating to my needs when I made my reservation, but when I complained about the mouse trap, then the ants, I really should have been able to speak to the manager..I contacted Choice Customer Service today with my concerns since I haven't been able to talk to the manager. She was gone by 2:00 today according to the front desk. I checked out two days ago and was asked to wait until today, Monday, or tomorrow to call since she is "usually pretty busy on Mondays". My thought is if a customer needs to talk to a manager, time should be taken for them. Like I said beds are comfortable, breakfast is good, customer relations and cleanliness need work. Also note, the ice machine is only on the third floor..