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“Not Family Friendly!”
1 of 5 bubbles Review of Castle Unicorn

Castle Unicorn
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Castle Unicorn
Council Bluffs, Iowa
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
“Not Family Friendly!”
1 of 5 bubbles Reviewed 21 May 2012

We recently attended a wedding here. The ceremony was lovely, as was the setting, and the couple had made a point of saying families with children were welcome. It soon became clear, however, that Ray, who I believe is the proprietor, does not welcome children on the property. At the informal reception, when a group of kids started a harmless game of tag on the nearby green, he severely scolded them for not sitting in their chairs . When our nine year old, a nature lover, was admiring a frog in one of the fountains, Ray yelled at him "you've had enough pond time--go back to your parents!" He actually made him cry. He even yelled at our two and a half year old for getting too close to the impatiens. His treatment of the parents bordered on harrassment, berating them to "control your kids!" These were just a few of the negative incidents, and even members of the wedding party were embarrassed by his behavior. It is clear he is not used to dealing with children, because these were very well-behaved kids who were simply enjoying the park-like environment--one of the qualities they heavily advertise. We understand that some places do not want young children, and we respect that, but if that is the case with Castle Unicorn, they should make that clear to their potential customers. In fairness, the hostess, whose name I don't know, was very pleasant to the kids and seemed to enjoy their presence, even allowing them to get up close to a gargoyle statue (as kids will want to do), which Ray had scolded them for just minutes before. She even encouraged them "to spend the night sometime"--something we had actually been considering. Her hospitality, however, did not make up for Ray's rudeness. It is clear he views his "castle" and its grounds as a museum piece, best observed from a distance--especially if you have a family.

Stayed May 2012, travelled with family
Helpful?
12 Thank JTSGfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
castleunicorn, Owner at Castle Unicorn, responded to this review, 3 June 2012
We welcome feedback from all of our guests that have the opportunity to experience a wedding reception at Castle Unicorn. The manicured grounds and ponds feature many varieties of ornamental trees, flowers and aquatic plants as well as koi fish and several varieties of native frogs...........a real attraction for youngsters. These plant and animal species coupled with the water fountains provide for an incredibly gorgeous backdrop for even the most discerning bride. In fact, these features are more of an extension of our Castle Pavilion (reception venue) than the traditional 4-wall indoor banquet hall.

With weddings booked week after week our commitment to every bride is the same: To provide a safe, beautiful, professional Wedding Day experience, while maintaining the quality and visual integrity of the surrounding grounds for all the brides that will follow throughout the spring, summer, and fall. In an effort to maintain our commitment to all of our upcoming brides we experience the occasional overly rambunctious and unsupervised youngster who may either be trampling through the flower beds or tossing items in the pond with the beautiful and innocent fish and frogs as their apparent targets.

When parents or guardians have chosen to ignore either the whereabouts or activities of their children we unfortunately are left with no other choice than to attempt to curtail the destructive, unsafe and on many occasions behavior that is offensive to other guests. We have all witnessed the 'out of control' little tyke at the grocery store. This is really no different here............we simply ask that parents be responsible and respectable of the property and venue, but foremost honoring the many brides that depend on us to provide the perfect day for their Wedding.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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26 reviews from our community

Traveller rating
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    1
    2
    5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Waukee Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 January 2011

I just want to say that the hosts, especially John, made my Wife and My 40th Anniversary a very special stay.
We had some special arrangements we wanted that were prepared and arranged just as requested.
We would recommend Castle Unicorn for any special occasion.
Just let them know what you want and it will be provided.
We want to also suggest their Strip Steak for a special dinner. The best steak I've ever had
and cooked just as requested.
Give these people a chance and they will excell.
My Wife and I will always remember this special day and the Castle we stayed in.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MMWaukee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omaha, Nebraska
1 review
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed 20 October 2010

Be VERY judicious in choosing this place as a wedding venue. We had a wedding here this past June and while generally pleased, overall we felt terribly overcharged for the food which was of VERY poor quality. Additionally the service was tacky and substandard. We wanted our own caterer and was informed they have their preferred vendor whom we had to use else the charge for “outside” caterer was astronomical. VERY very over-priced for what we got (food was either overcooked or not warm at all.) AND their servers were basically local youth who donned tacky clothing…. We were incredibly displeased with our event and caution those considering this place for their dream day… be careful – it may look beautiful but there are serious “overpricing” issues with the “business” side of the event. There are other more suitable places either in Omaha or locally in Iowa. If we could have done it differently we would.

  • Stayed June 2010, travelled on business
    • Value
Helpful?
17 Thank ann10152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
castleunicorn, Owner at Castle Unicorn, responded to this review, 13 February 2011
We replaced the caterer referenced towards the end of our last wedding season. Unfortunately this was a newer catering company that we entrusted and they did not live up to our expectations either. We now offer several well established caterers with many years of experience and great reputations for the high quality of their food and we are very excited to have these multiple choices for wedding couples. Our staff varies in age with younger people doing the clearing of tables and all of our staff wears the same professional uniforms.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Illinois
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 August 2010

The Castle Unicorn was everything their website said and more! My husband and I are avid travelers and are trying to see the US....finding B&B's along our travels. Thank goodness we found the Unicorn! Yes, it is a castle and yes it is awesome in every manner. We stayed in the Queen's quarters and found our room perfect in every way. This room also has a private turret up to your own private covered porch type balcony. Very Cool!!! Our room and the porch were very roomy - fit for a queen. We did get a sneak peak into the King's quarters because we were the only ones staying that evening. This room is huge - huge and the bathroom quarters are just magnificent! As a guest, you can rome around the castle and take in all the "castle" type accessories and the unbelievable grounds. You can sit around the patially surrounded mote for hours just looking at the fish, listening to the water from the multiple fountains and to the outside tranquility. We were very well infromed about the castle and our host, John, was always accessible and very kind and generous. There is a TV in each room and private bath. Castle Unicorn is a "water cooler" type B&B to be talked about over and over! How many friends/family that you know say they stayed in a Castle here in the US??!! John made us a breakfast fit for Kings! We did not want to leave....if we could, we would have stayed longer. Will we be back? I certainly hope so!

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank havingfuntravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wichita
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 bubbles Reviewed 23 July 2010

I made our reservation to celebrate my 16 year old's birthday. He loves fencing and we thought this "castle" would be just the thing. Strange "stuck in the 80s" decor. Dust so thick on the furniture we could write our name in it. Broken down mattress. Torn decor pillows. One foot high step up to toilet. Dusty, uncovered plastic drinking cups, almost impossible to find in bathroom. Went to next town to get bottled water. Complained the next day and was yelled at by owner and business partner wearing shorts and t-shirt. Was called a liar...got in the face of my teen and yelled at him about his horrible lying parent. We showed them the mattress, the dust...they just kept saying I lied. We ran out of there scared. The two staff were intimidating and completely unprofessional and they never refunded our 2nd night's stay even though they ran us out of there.

  • Stayed June 2010, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Service
Helpful?
23 Thank WichitaTParty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield MO
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 July 2009

Fabulous wedding venue with several location options, inside and out. Owners made us feel so at home, were so helpful and accommodating, I would highly recommend the Castle for a special event or a special getaway. Beautiful location and unique decor made us feel like royalty.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jastoops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 March 2008

Great place to get away from it all and relax. The grounds are amazing, and anyone with a loved one that likes to live like a queen or pirncess should check this place out.

  • Liked — Everything was just amazing, but the king suite bathroom was jaw dropping.
  • Disliked — the road to get there was a little tricky (but fitting for a castle!)
  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank john-becky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Castle Unicorn

Property: Castle Unicorn
Address: 57034 Deacon Rd, Pacific Junction, IA 51561-4170
Region: United States > Iowa > Pacific Junction
Amenities:
Free Parking
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Pacific Junction
Price Range (Based on Average Rates): ££
Number of rooms: 2
Also Known As:
Castle Unicorn Hotel Pacific Junction

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