The main issue that I had with the motel, was the customer service. We had called ahead and reserved a room. We, however, were checking in around 9:00pm. At that time the check in office was closed and they said they would leave our key in a specified location that we could pick it up at. This seemed rather odd to me and also very unsafe as anyone could have picked up that key. After finding our key, we then had to figure out where exactly the room was located. We are unfamiliar to the Lake Panorama and did not know that we had to go a quarter mile down the road past the timeshares in order to find the motel. The signage around the complex is horrible and needs to be lighted so that you are able to see at night in order to find your rooms.
The other problem was checking out, first of all we had no clue as to when the checkout time was, it was not on any paperwork that we could find. The second issue with checking out was paying. The older woman at the desk was very unfamiliar with the system they had in place and wrote down our credit information several times. To be safe we watched her shred that document. We did not want our identity stolen. This seemed unsafe and unprofessional.
The rooms in and of themselves were not that bad. They were outdated by about at least 10 years. The beds were okay, the showers were very uncomfortable as the shower head height came to my shoulders and I had to duck under to rinse my head. Not a big issue if I was extremely tall but I am 5'8''. So I could see this as a huge issue with someone taller than myself.
Overall very disappointing for the amount we had to pay. The only great thing about this hotel is the location is near Lake Panorama.
- Official Description (provided by the hotel):
- Lake Panorama National Inn and Suites offers two bedroom/two bath townhomes, plus motel units that feature two double beds or one queen bed. Townhome amenities include a full kitchen, laundry, fireplace, cable television and an outside patio. Townhomes offer one queen bed, two twin beds with bathrooms and a sofa sleeper in the living room. Motel units include private bathroom, cable television, wireless internet access, outside patio and private heating/cooling systems. All guests at Lake Panorama National Inn and Suites have access to the resort's pool, tennis courts, fitness room and private beaches on beautiful Lake Panorama. Temporary boating and fishing passes for Lake Panorama may be purchased for use during your stay. ... more less
- Also Known As:
- Lake Panorama National Hotel Panora