We stayed here 3 days, 17 people in 8 rooms. 1st the hottub didnt work the whole time we were there and the pool was ice cold. 2nd the night desk staff didn't have a clue about anything we asked. Breakfast was to start at 7 on weekends and 6 weekdays. it started on time, but the food that was supposed to be hot was cold to luke warm. Apparently, it didn't occur to the workers that the food should have been heated before start time. coffee was constently empty and when we asked to have more made, eyes rolled like we were being a pain. As far as clean rooms go, our towels were replaced and beds made, but nothing was vacuumed. And a few in our group didn't even get their rooms touched. We originally were booked for 2 nights but our plans changed and we booked a 3rd. After getting back for the day, all of our room keys were cancelled.When we had them reset, they still didnt work. When we went to checkout, the manager overcharged everyone in our group for the agreed upon price except one room. She became very defensive to the point that she was nearly yelling. Then she complained about how tired she was because she works 12 hour shifts. If she was the manager maybe she shouldnt schedule those kinds of shifts. The only good thing about the place is that it is right off the highway out of Dubuque. Probably will never stay here again.
- Official Description (provided by the hotel):
- Located in the heart of Peosta, this hotel is within 9 mi (15 km) of Sundown Mountain, The Meadows Golf Club, and Kennedy Mall. Bell Tower Theater and Bunker Hill Golf Course are also within 12 mi (20 km). An indoor pool, and coffee/tea in a common area are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities many suites have large whirlpool tubs with fireplace in room, laundry facilities, and a 24-hour front desk.All 48 rooms provide free WiFi, coffee makers, and cable TV. Free local calls, hair dryers, and ironing boards are among the other amenities that guests will find. American Inn & Suites features an indoor pool. High-speed wireless Internet access is complimentary. Guests can enjoy a complimentary breakfast. This Peosta hotel also offers tour/ticket assistance. Complimentary self parking is available on site. ... more less
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