Stayed in Rm 3 at the Cascades in Pakuranga in June 2013 for a weekend. On arrival, we noted that no gardens were weeded as you drove in making us wonder about care of the rest of the facility. Our fears were soon confirmed. We had booked a family unit and were under the impression we had a full kitchen - this was not the case. We had many pots and a frying pan in the cupboard, but no oven to use them in! There were many ants, even in the fridge. Even though the unit could sleep five, there were only enough plates for 3 people. The bathroom was no better, with peeling paint on the ceiling, a vanity door nailed shut because it was broken, and cracks in the linoleum that water went into when showering - imagine the bacteria under the lino! It is also a unit that had a door adjoining it to another unit. We were woken at 1am by the neighbours talking on the phone - all conversation was clearly heard - obviously no soundproofing between the units/door. On the second morning of our stay, we had no hot water when we showered. I went to the office to discuss this and other concerns we had about the unit, and the owner wouldn't discuss it and walked away from me without offering us another unit to have a warm shower in, or addressing any of the problems. I advise that if anyone is to stay here, please ask to view your room first before handing over your visa card! I travel to Auckland regularly and will never stay at this motel again.
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