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“Clean, comfortable, good value”
Review of Comfort Inn

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Comfort Inn
Ranked #1 of 3 Hotels in Story City
Certificate of Excellence
Kansas City, Missouri
Level 5 Contributor
84 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Clean, comfortable, good value”
Reviewed 13 July 2013

I stayed in this hotel for one night, as a halfway point between the home I just sold in Minneapolis and the one I was moving to in Kansas City. The room was clean and well-maintained, the bed was comfortable and I didn't hear road noise from the interstate. I thought the room was a good value since it came with wireless internet, a refrigerator and breakfast. I have to say I was pleasantly surprised by the breakfast options - waffles, fruit, cereal, oatmeal, milk, juice, coffee, tea, doughnuts, pastries, eggs, and sausage. I was even able to fill up my water bottle with purified water in the exercise room. Totally satisfied since the base rate was just under one hundred dollars.

Room Tip: My room faced the "outlet mall" and it was very quiet.
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  • Stayed July 2013, travelled solo
    • Value
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Helpful?
1 Thank Angela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online_Relations12, Public Relations Manager at Comfort Inn, responded to this review, 15 July 2013
Hi Angela,

Thanks for staying with us during your move. We're glad we were able to help ease you through what must have been a stressful time for you.

We hope you'll enjoy your new life in Kansas City and think of us the next time you're passing through!

Best,
Sam, on behalf of Comfort Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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110 reviews from our community

Traveller rating
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    5
    4
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53
15
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
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English first
Illinois
Level 5 Contributor
79 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 8 July 2013

Generally we did not have any complaints about the motel itself, the maid service, the breakfast or the room, but we did have some problems with the reservation and the billing.
#1. Someone entered our credit card number incorrectly and it was declined. This was not straightened out even after we called our credit card customer service until hours later. The clerk kept saying that the computer would not accept the corrected information. This is not an experience anyone ever wants to have.
#2. Someone in our party did not get a receipt because "the computer was down".
#3. A daily $1.50 charge for the safe was added to the bill even though we were not told about this and did not even use the safe. This was removed after we objected to it.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank WantaTellya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online_Relations12, General Manager at Comfort Inn, responded to this review, 10 July 2013
Hi WantaTellya,

We would like to offer our sincere apologies in regards to the billing difficulties that you experienced. Due to an unforeseeable computer glitch we had some difficulties updating our computer systems that evening. This is not typical of our system and, again, I apologize for the inconvenience that it created.

In regards to the safe fee this is an item that allows us to offer insurance on our guests valuables in each room provided they have a safe fee posted. If the safe is not used we gladly take that fee off in the morning. Again please accept my apologies our desire is to exceed our guest expectations each and every time and we failed to do this for you.

I hope you will give us the opportunity to serve you again in the future and make things up to you.

Best,
Roy Watson, General Manager
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Fairchild, Wisconsin, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 July 2013

Best rest I recall in a long time at a hotel. Loved the pillows! For being busy, the place was quiet. We also enjoyed the breakfast. Great staff, always helpfull. We also enjoyed the spa, very relaxing. We appreciated that we were close to the interstate to reach all the different places in the area we needed to go, yet no interstate noise.

  • Stayed June 2013, travelled with friends
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Helpful?
1 Thank Suzi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online_Relations12, Public Relations Manager at Comfort Inn, responded to this review, 5 July 2013
Hi Suzi,

Thanks so much for taking the time to leave us this kind review. We like to think we provide the best of both worlds: interstate accessibility and small town hospitality. We're glad you agree!

We hope to see you again soon!

Best,
Sam, on behalf of Comfort Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 June 2013 via mobile

I usually stay in Des Moines when in this area but tried Story City for a change. Very happy with the result! Hotel was great and downtown has some very nice parks to walk through in the evening to get some fresh air and exercise.

Stayed June 2013
Helpful?
1 Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online_Relations12, Public Relations Manager at Comfort Inn, responded to this review, 1 July 2013
Hi Steve,

Thanks for the review and kind words about our hotel and Story City. We hope you'll think of us again during your next visit to our area.

Best,
Sam on behalf of Comfort Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ames, IA
Level 5 Contributor
92 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 16 June 2013

We stayed here for four nights during a move. We found the hotel clean and comfortable, and the staff was fine. My only complaints was that smoking and non-smoking rooms are on the same floor, so even though we were in a non-smoking room, we couldn't escape the smell. Other than that, very pleased with our stay.

  • Stayed June 2013, travelled with family
    • Value
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Helpful?
1 Thank LSR00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online_Relations12, Public Relations Manager at Comfort Inn, responded to this review, 19 June 2013
Hi LSR00,

We were happy to accommodate you and yours during your move. Thanks for taking the time to write this review; we hope to see you again soon!

Best,
Sam, on behalf of Comfort Inn
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Kopervik, Norway
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2013

I really enjoyed my stay at this hotel,we had a familyreunion in Story city last summer,and all of us at the reunion stayed at the same hotel,everyone was happy with their stay,very friendly staff,super breakfast,rooms were nice and clean,great pool. very happy with the stay,will come back this summer too. Mange takk,regards from Norway

  • Stayed June 2013, travelled with family
    • Value
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Helpful?
1 Thank JIE70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online_Relations12, Public Relations Manager at Comfort Inn, responded to this review, 7 June 2013
Hi JIE70,

Wow, I'm not sure how many guests we've had that came all the way from Norway, but you've got to be one out of a small group!

Thanks so much for the kind words about the hotel. We're looking forward to your return this summer!

Versågod!
Sam, on behalf of Comfort Inn Story City
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Mounds View, Minnesota
Level 6 Contributor
304 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed 28 May 2013

We wish we had known about this Comfort Inn on our previous trips through this area - much nicer than the Quality Inn or Holiday Inn in Ames (about 12 miles south of Story City). The outside was nicely maintained. The lobby was neat and clean. Staff was very helpful and friendly. It's relatively easy to find, but the map on their website helps. The motel is near several restaurants/fast food places and there are more within a couple of miles. Our large room had a kingsized bed and was clean and smelled good. There was also a loveseat and a coffeetable. It had 1 luggage rack, but we used the long dresser for our 2nd suitcase. There were 60+ TV channels. The bathroom was large and clean with soft towels. Breakfast consisted of cheese omelets, sausage, bacon, hardboiled eggs, waffles, fresh fruit, cereal, pastries, english muffins, bread, yogurt, juice, milk and coffee. The seating area was small, but they had another room with overflow seating. The attendant was constantly refilling items and cleaning the area. He was very attentive to the guests and made sure everyone knew where the overflow seating was.

Room Tip: If you can, drive the extra 12 miles from Ames and come here.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank MNroadtrippers66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online_Relations12, Public Relations Manager at Comfort Inn, responded to this review, 4 June 2013
Hi MNRoadTrippers66,

Thanks so much for staying with us and leaving this kind review. We're thrilled to hear you were satisfied with your stay and hope to see you again the next time the road brings you our way.

Best,
Sam, on behalf of Comfort Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn

Property: Comfort Inn
Address: 425 Timberland Dr, Story City, IA 50248-8773
Phone Number:
Region: United States > Iowa > Story City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Story City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 20
Reservation Options:
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