We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Won't stay again”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Extended Stay America - Des Moines - Urbandale
Ranked #9 of 11 Hotels in Urbandale
Waterloo, Iowa
Level 3 Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Won't stay again”
Reviewed 26 February 2014

My non-smoking king suite had an ash tray in it, smelled like smoke and had several cigarette burns in the carpet. Doesn't have a drive- up covered area to unload/load luggage. Tiny lobby area and no lounge area to hang out with large groups of friends. Continental breakfast very limited items to chose from. Would not recommend.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rules24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review, 28 February 2014
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry that your room smelled of smoke. Your comments were reviewed by our staff, and we are taking steps to ensure your experience is not repeated. I apologize that we do not have a covered drive-up or lounge at our hotel. Lastly, I am sorry that our grab-and-go breakfast did not meet your expectations. Your feedback will be helpful as we continue to improve our guest experience. Thank you for your review. We hope we have the opportunity to provide you with a better experience the next time you’re in town.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

90 reviews from our community

Traveller rating
    25
    17
    18
    19
    11
See reviews for
27
9
14
27
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Alliance, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 February 2014

We had no major issues, but we did have to ask for a hairdryer and shampoo, they had no conditioner. Grab and Go breakfast leaves a bit to be desired. There are no frills but all the staff were courteous and friendly and we would stay there again. It was reasonably priced and our room was clean.

Stayed February 2014, travelled with family
Helpful?
1 Thank Ginger D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review, 14 February 2014
Ginger - Thank you so much for sharing your experience with us. I am happy that we were able to provide you with a clean room at a great rate. As well, I am glad that you found our staff to be courteous and friendly during your stay with us. Still, I apologize that our grab-and-go breakfast and in-room amenities did not meet your expectations. Your feedback will be helpful as we continue to improve our guest experience. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Altoona, Iowa
Level 6 Contributor
119 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 26 January 2014

Stayed here last night in room 213. We booked this room through Hotwire for a great rate of $50/night. It was rated as a 2.5 star hotel according to Hotwire. We checked in about 4:30pm and a young man named Jake checked us in. He was very friendly and efficient. Had absolutely no issues with check-in and found it to be one of the quickest check-ins I have experienced. The hotel is basically a "no-frills" place designed to accommodate people staying for longer periods of time. So, the kitchen in the room wasn't needed. We would have preferred a place that had more of a free breakfast and some other amenities, but that is what you get when you book through Hotwire-- you don't know what you will end up with. The breakfast was really basic-- Coffee, granola bars, pre-packaged muffins, and a selection of fruit. I found the hotel to be really clean and the room was also very clean. The place was pretty quiet and did not experience hearing any noises coming from the hallways or other rooms. What I do like about this hotel is the air-conditioner and heat are on a thermostat. many hotels in this price range do not feature this and it seems you can never get the temp just right. I like the thermostat units found here. The hotel is located right on I-80/35, however, I didn't really notice the noise coming from the interstate at all.
I felt for the money it cost us to stay here, it was a pretty good value overall.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Greg G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review, 29 January 2014
Greg – Thank you so much for sharing your experience with us. It’s great to hear that our staff was friendly and efficient when you checked in. As well, I’m glad you enjoyed your clean, quiet room. Your feedback will be very useful as we continue to improve our hotel. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cedar Rapids
Level 6 Contributor
127 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 30 December 2013

I stayed for a weekend trip in a a room at the Extended Stay (two nights 12/27 and 12/28). Some tips Bring your own lotion, shampoo, conditioner and dishwashing soap. The shampoo and dish soap were available by asking at the front desk. A suggestion to management is have the check in staff tell people, your room does not have shampoo and dish soap. Here is a basket of items for you to take if you want it.

I had made a trip down already for a blanket - needed also - so chose not to head back down for soap when I needed it later. Upon check in, they did have a basket of items to take if you needed but I had no idea that they did not provide soaps in the room at that time.

I did like the location and were were able to easily find restaurants but driving was a necessity. The room was clean. The lamp on/off switch wasn't functioning while at the hotel but chose not to ask for it to be fixed. I also found the room temp impossible to control. We had room 231.

This is my third stay at a Extended Stay America since July (other locations were St Louis and Madison). This one was certainly not a 2 1/2 star in my opinion but it is an option for sleeping.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review, 3 January 2014
The staff and I read your comments about your stay with us. I am sorry to hear that communication about not providing shampoo, conditioner and a soap dish in the room was not done properly. To uphold our company's high standards, we will be sure to communicate this at check in. I appreciate you letting us know about the light fixture switch not working so we can get this repaired promptly. Still, I'm so pleased to hear that our location was convenient for your stay. Also, I am glad to hear that you were pleased with the cleanliness of your room.

The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomington, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 October 2013

Fire alarm went off 2 different nights. Not the fault of the hotel - people burned meals and then opened the door to air out the room. It was annoying and woke me from sleep the first time. The location is convenient - right off of the interstate. Nothing much around it in terms of restaurants, etc. It's a place to camp for the night. Wireless was ok. I did ask about an exercise room - there is none. A brochure in the room read that if there was no exercise room, the hotel likely had an agreement with a local club. No dice and no offer of any suggestions where to go.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review, 9 October 2013
Tom - The staff and I read your comments about your stay with us. I am glad that you liked our hotel's location and your room overall. Still, I am very sorry that the fire alarm disturbed you during your stay and that a fitness option was not outlined at check-in. Please know, we take guest safety very seriously, so while we are saddened that smoke triggered our alarms, we are glad to hear that they guided you to safety when needed. As well, your comments were reviewed by the staff, and moving forward we will better explain our fitness facility location to make sure your experience is not repeated.

Your feedback is very important to us, so thank you for sharing. If you would like to discuss this further, please do not hesitate to contact me at DMU@extendedstay.com.
It's great to hear that our location is convenient for you. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterloo, Iowa
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 September 2013 via mobile

This was an okay stay. The staff at this hotel is great, extremely helpful and nice. The rooms were dated, and definitely showed signs of wear. Our room had an odd smell, almost like old cooking oil. The bed was very uncomfortable.

It was a decent stay, mostly because it was inexpensive.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AvaMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review, 5 September 2013
The staff and I read your comments about your stay with us.

The situation you described regarding the bed comfort and room odor is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are going to monitor for smells when checking rooms. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you would like to discuss this further, please do not hesitate to contact me at DMU@extendedstay.com


It's great to hear that the staff was friendly and nice. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
IOWA CITY, IOWA
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 July 2013

Not so good experience in the past. However, gave them a second chance. They tried really hard. Staff is excellent. Location good- with a car. Wish they had a pool- we would stay more often. Great for short stays.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MANDM1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review, 9 July 2013
Thank you so much for sharing your experience with us. I sincerely apologize that your previous stay was not the best; however I am glad to read that you were pleased with your most recent stay at our hotel. As well, I am very happy that you found our staff to be excellent and that you enjoyed our location.

The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Urbandale
2.2 mi away
Microtel Inn & Suites by Wyndham Urbandale/Des Moines
2.5 mi away
Hilton Garden Inn Des Moines/Urbandale
1.1 mi away
Hotel Renovo
Hotel Renovo
#2 of 11 in Urbandale
150 reviews
Show Prices
Show Prices
Show Prices
2.1 mi away
Super 8 Clive/W Des Moines
Super 8 Clive/W Des Moines
#13 of 48 in Des Moines
602 reviews
2.3 mi away
Fairfield Inn & Suites by Marriott Des Moines Urbandale
2.1 mi away
Wildwood Lodge
Wildwood Lodge
#3 of 8 in Clive
277 reviews
Show Prices
Show Prices
Show Prices

Been to Extended Stay America - Des Moines - Urbandale? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Des Moines - Urbandale

Property: Extended Stay America - Des Moines - Urbandale
Address: 3940 114th St, Urbandale, IA 50322-2068
Phone Number:
Region: United States > Iowa > Urbandale
Amenities:
Business Centre with Internet Access Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #9 of 11 Hotels in Urbandale
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Des Moines - Urbandale 2.5*
Number of rooms: 20
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Extended Stay, Hotels.com, TripOnline SA, 5viajes2012 S.L., Evoline ltd and Cancelon so you can book your Extended Stay America - Des Moines - Urbandale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Urbandale
Urbandale Extended Stay
Extended Stay America - Des Moines - Urbandale Iowa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing