Upon our check-in, we were informed that they did not have a reservation in my name. The front desk clerk was very rude about this and was ready to turn me away until I was able to provide my confirmation number. At that time, she told me I called earlier that morning and changed my reservation to another date, which I did not as I was driving in very poor weather conditions all day. She continued to attempted to place the blame for this on me, which upset me. Finally after 20 minutes, we got our rooms. Very poor customer service!!!
- Official Description (provided by the hotel):
- The brand new Holiday Inn Express hotel in Waterloo-Cedar Falls, Iowa provides comfortable, completely non-smoking accommodations near Waterloo Regional Airport (ALO). Located in the heart of Iowa, Waterloo offers attractions for both the business and leisure traveler. Our hotel is close to several corporate offices. The John Deere research facility, Tyson Foods, Omega Cabinets and Berch Cabinets are within easy driving distance. You will be able to get to your meeting or convention on time as we are near the Five Sullivan Brothers Convention Center and the National Cattle Congress. The University of Northern Iowa and Allen Hospital are also close. Waterloo offers a variety of attractions for the entire family. Crossroads Mall offers premium shopping located just across from the hotel. The Lost Island Water & Park is only minutes away. We are just two miles from the Isle of Capri Casino. Other nearby attractions include the Grout Museum of History & Science and George Wythe Park. A complimentary hot breakfast is provided each morning while free high-speed Internet access is available throughout the hotel. We also have a fitness center, meeting space and a continuous current, indoor pool. Stay Smart, stay at the Holiday Inn Express Waterloo-Cedar Falls. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Expedia, Hotels.com, TripOnline SA, Ebookers, getaroom.com and HotelQuickly so you can book your Holiday Inn Express Waterloo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Waterloo Hotel Waterloo