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“Booked for four guest and given a king bed room.”

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Country Inn & Suites By Carlson, Waterloo
Ranked #3 of 16 Hotels in Waterloo
Certificate of Excellence
Reviewed 15 October 2013

Stay at this location several times a year, first time we had an issue. When we arrived we were given a room with a king size bed only. Front desk stated no other rooms were available. Desk indicated that when booking through third parties number and bed sizes cannot be guaranteed as detail information is not provided to them. Hotel would have received 4 to 5 stars without this major issue.

  • Stayed: October 2013
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Thank Rhodes1104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fcnlink, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this reviewResponded 17 October 2013

Great afternoon,

We appreciate your insights and feedback about your most recent stay. We are glad you are bringing this issue into the light, because we have had other similar issues with third party websites handling guest reservations. Typically, the third parties will give you whatever is left or still available at the property. Given the high capacity weekend, this may explain why they assigned a single king as it was the only option still available at the time.

On the other hand, it is great to hear that you enjoyed your overall stay when actually at the hotel. We encourage you to book directly with the hotel itself to help alleviate with any similar predicaments in the future.

Please let us know if you have any questions, comments, or further details about your stay. We want to make sure you are well accommodated for in the future.

All the best,
Management & Staff

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Reviews (306)
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263 - 269 of 306 reviews

Reviewed 8 July 2013

When we reserved this room we specifically told them we had 5 people in our party. We were told they could accommodate 5 people. After 6 hours of driving we arrived at the hotel and were told the room only had 2 queen size beds and they "weren't sure if there was an extra bed in the room." There was not. The general manager (Heather Sharp) said there were no roll aways, no sleeper sofas, nothing they could do. They offered us extra blankets. My son had to sleep on the floor! Why would they take reservations for 5 when they can only sleep 4??

  • Stayed: June 2013, travelled with family
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1  Thank JaniceCarolM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fcnlink, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this reviewResponded 9 July 2013

Great morning Janice,

Thank you for taking a moment of schedule to generate feedback regarding your hotel experience. We are sorry you were mislead and misinformed about your reservation. Unfortunately third party websites are not direct representatives of our hotel. Our hotel has limited control over these type of reservations for various reasons.

Due to a full hotel and limited availability, unfortunately we were unable to move you to a room which would sleep your party of 5 comfortably or offer a rollaway bed, as they were all in use by guests prior to your arrival to the hotel.

For future reservations, we encourage you to please contact the hotel directly (319.233.2336). We have more specifics about our hotel than booking agents of third party websites and would be happy to align you with a room suiting your specific needs. Our management and staff team look forward to a future opportunity to serve.

All the best,
Management & Staff

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Reviewed 16 June 2013

On an extended trip, we stayed here on May 23. We were welcomed as Club Carlson members and treated like royalty. Willie did an outstanding job at check-in. We were upgraded to a suite. After a three week vacation, it was wonderful to have all the extra space to relax. Nathan (Regional Sales Manager) and Heather (General Manager) visited with us in the morning prior to our departure. Our stay could not of been any better. I would highly recommend this location to travelers in the area.

Upon our arrival home, we were greeted by a thank you note from Willie, Nathan and Heather. I believe this Country Inn location could teach other hotel chains how to provide outstanding customer service. Hats off to a great team and hotel. We will be back!!

  • Stayed: May 2013, travelled as a couple
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Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fcnlink, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this reviewResponded 17 June 2013

Thank you Robert for your generous review! It was truly a pleasure having you and your family join us throughout your extended stay with our hotel. We genuinely miss you and the great company you provided. Our anticipation builds awaiting your return. Thanks again for the opportunity to serve. We welcome you back as family.

All the best!
Management & Staff

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Reviewed 8 June 2013 via mobile

Great service, clean rooms with fridge, microwave, coffee makers, tv; very comfortable, good breakfast in the morning, not far from airport, very good value overall. Location rather remote, the entire town is small so not a flaw of the hotel!

  • Stayed: October 2012
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Thank giyka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fcnlink, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this reviewResponded 10 June 2013

Our sincere thanks goes out to you for your past stay(s)! We look forward to continually serving you during your time away from home. Our service, amenities, and cleanliness are a few of our top priorities at the hotel. We appreciate you taking notice and utilizing key aspects of property. May your experience be similar at all our Country Inn & Suites, but especially our Country Inn & Suites of Waterloo, IA!

All the best!
Management & Staff

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Reviewed 4 June 2013

Hotel's air did NOT work. Was moved from one room upon check in because air didn't work and out into another. That room's air did not work either. AC unit would kick on for 1 min only and then turn off snd not click on for another 45 minutes. Called desk and girl said "my room was cold comared to hall". So, it was good enough. Hall was 80* degrees and my room was 73.

VERY UNHAPPY!!! I would NEVER stay at this hotel again. I have stayed In other hotles in town for work and felt they all offered better service. Stayed here for their pool when I traveled with kids and their hot tub was colder than their pool.

  • Stayed: June 2013, travelled on business
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Thank Christina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fcnlink, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this reviewResponded 6 June 2013

Thank you for your response and feedback regarding your experience with your rooms HVAC units. Know that have already corrected the issue and have been proactive by ordering more units for the warmer summer months in case this issue were to arise again.

Additionally, thank you for taking the time to speak with me this morning to review this situation. We hope we may accommodate for you and your family as you travel for leisure the next time travels bring you through the area.

All the best,
Management & Staff

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Reviewed 21 May 2013

Our family of 4 stayed one night to break up a long road trip. We were extremely pleased with the hotel. Check-in was fast and friendly, and there were fresh cookies in the lobby, which were a big hit with the kids!

For some reason, our room was unexpectedly upgraded to a suite, and it was fabulous! We really enjoyed the extra room and it was very quiet.

We spent a lot of time in the pool, and it was the absolute warmest pool I have ever been in! May be too warm for some, but we liked it. The pool and hot tub both have ADA lifts available, for those who may need that. My only complaint would be that the pool area was very loud. Some sound absorption would be beneficial.

Breakfast was wonderful, lots of variety and a very large eating area. On the front desk there were "to-go" breakfast bags available with bottled water, granola bars, and other items, which was a great touch. This hotel has thought of everything!

I would definitely recommend this hotel for families traveling to the Waterloo area!

  • Stayed: May 2013, travelled with family
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Thank mbkgnat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fcnlink, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this reviewResponded 23 May 2013

Our sincere appreciation goes out to you and your family for your most recent stay. We are happy to see you took notice of our elevated levels of key components of a hotel including friendly service, inviting guest rooms, a delicious breakfast, and an enjoyable pool area. Thank you for your kind recommendation to others and the time taken to contribute your positive feedback. During your next stay, we welcome you back as family.

All the best,
Management and Staff

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Reviewed 24 December 2012

The room was relatively large and quiet. The rooms had LCD HD TVs and actually offered a bunch of HD channels. That shouldn't be notable at this point, but I have stayed at too many hotels with decent HD sets that offered no HD channels.

The location was close to the mall, movie theater and many restaurant choices. If you are going to Waterloo, you can certainly do a lot worse (I am looking at you, Ramada ).

  • Stayed: December 2012, travelled on business
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Thank stosboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fcnlink, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this reviewResponded 27 December 2012

Thank you sincerely for staying with us for your business travels. We are glad we could meet and exceed your expectations during your time with us. Your feedback is much welcomed and vitally important to us. Thank you for taking the time to let others know of the great things happening at your Country Inn & Suites of Waterloo. We look forward to hosting once again when you personal or business travels lead you back to the area.

Yours in hospitality,
Management & Staff

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Additional Information about Country Inn & Suites By Carlson, Waterloo

Address: 4025 Hammond Ave, Waterloo, IA 50701-9311
Phone Number:
Region: United States > Iowa > Waterloo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Waterloo
Price Range: £64 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Waterloo 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites Waterloo, Iowa Hotel Offering charming decor and convenient amenities, the Country Inn & Suites in Waterloo is the perfect stop for your next vacation or business trip in Iowa. Our accommodations provide all the comforts of home and office, including complimentary Internet access, a delicious free breakfast, well-appointed rooms and an indoor pool. With top-notch amenities and guest-centered services, lodging in Waterloo is sure to be hassle free. 100% non-smoking facility ... more   less 
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Also Known As:
Country Inn Waterloo
Waterloo Country Inn

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