Arrived asking for same floor on two rooms. Gal sets it up as floor 2 and 4. We ask again and she moves on of us so we are on the same floor. Got time during all the keyboarding taking place to read all the notes at the desk including the one reminding them to smile to the guests! Needless to say other guests spent a long time late in the evening waiting for my return with two room keys. The check in girl was personable but was dressed like she was home watching movies. Sloppy and unprofessional. Room never got cleaned while I was out the next day. Returned to dirty towels. Asked the front desk to bring them and she said she was alone and it would be awhile. I got in late, waited 30 minutes, called back and asked for them. She then came to the door with some clean towels and apology. Walls are paper thin. Listened two nights to the guy next door snoring. The people above talking. The ice machine all night long. When passing down a hall way, a door was propped open with a fan to the kitchen. Not a pleasing site. Noticed that the hotel staff were using the prime parking in front of the building for their own vehicles. The back of the building has the majority of parking spots. Note that the entry doors are on the sides. Not fun. Almost parked closer to Kohls than the hotel itself. When leaving asked for a slip showing no incidentals. Was told because I booked via certain travel discount website that I don't get one.
They guy handling the Starbucks was also my cashier for food and drink. He was out of change...dimes and nickels. He really had to pump those last drops of coffee to fill my cup!
The Queen beds are not really Queen but Full. Each room I had booked had the doorway blocked by roll-away bed and furnishings. Not ordered but had to work around all weekend. The fan in one room's bathroom was not working. The only mirror is in the bathroom but it was steamy the whole morn while showers were being taken- so went without a mirror as we were getting ready. Very low light in the bathroom. Don't do makeup there. Floors in bathroom spotted with leftover gunk. Oh, and the blow dryers are kept in the closet in a bag. Guess that one. Was gone all day returning at 10:30p to find they forgot to clean my room. Waited for an hour to get some new towels to shower. Of course she apologized. She was the only person at the front desk. The fitted sheet doesn't fit around the entire mattress. New place looks nice but the service is terrible. Staff were unprofessional. Don't need to look close, to see this place is not being managed properly. Perfect location for shopping. The only plus.
- Official Description (provided by the hotel):
- Whether traveling for business or pleasure, the Jordan Creek Courtyard by Marriott(R) in West Des Moines makes all of your travels successful by providing exactly what you need. From spacious, thoughtful guest rooms to our Refreshing Business lobby design featuring The Bistro-Eat. Drink & Connect. ... more less
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