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“Overall - Good Hotel”

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SpringHill Suites Des Moines West
Ranked #14 of 22 Hotels in West Des Moines
Denver
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Overall - Good Hotel”
Reviewed 16 July 2008

Hotel and room were nice as expected. Always great staff at marriott properties.

My only criticism of many newer lower end Marriott properties is the quality of construction. The tile in the bathroom looks like a do-it-yourself installation job rather than professional. You can see many unfinished trim sections in various parts of the hotel. Otherwise, no real issues. I just think that Marriott should hold itself to a higher standard in this area as they do with customer service and quality in most higher end Marriott hotels.

  • Liked — Convenient location close to interstate
  • Disliked — Poor finish of construction
  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nyc_panda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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171 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Any
English first
Wauwatosa, Wisconsin, USA
Level 6 Contributor
111 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 30 March 2008

We recently traveled to Des Moines to watch a weekend series by the Iowa Stars in the Wells Fargo Arena downtown and chose this hotel to stay at. It is a 12 to 15 minute straight shot from downtown Des Moines and the arena - as well as almost everything else. It’s on the west side in a newly developed area near a large mall and numerous dining choices. The room was clean and with a king bed and sofa bed in the entry room larger than most. The Jacuzzi tub was a nice extra. There was a decent but not great complimentary breakfast. The bedroom was very quiet – we were on the top floor though. The sofa bed in the front was subject to a lot of hallway noise and as luck would have it we were in town during the IOWA H.S. AAU wrestling championship and many of the families were staying in our hotel. I don’t know what their deal is but personally I never let my kids run up and down the hallway at midnight and later talking, yelling, clomping around and laughing. I’m not talking about teens either – I’m talking about their 5 to 8 year old children running around. I guess they hope to appear on that nanny reality show when they lose total control of their offspring. Anyway this highlights the one thing that keeps me from giving the hotel a higher rating – poor sound deadening and no staff response that I could see to the chaos over the two nights we were there. They also only have 1 small slow elevator for 4 floors. It was so slow that everyone I rode in it with made fun of its speed while in it. We said things like “Oh it’s so fast I’m getting dizzy”. But still it’s in a safe place and if you are one of those parents who like to let your 8 year old stay up till 1 AM this is the place for you.

  • Liked — Room size and location.
  • Disliked — Hallway noise.
  • Stayed March 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank GLars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Council Bluffs, IA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 December 2007

I stayed here after a $50 bid on Priceline and honestly couldn't have asked for better! It was better than most of the 4 stars with whom we've stayed. It was a large, comfortable suite with a separate room for the fold-out couch (we didn't use it). Nice marble-topped counters, clean bathrooms with a regular sized shower and curved shower curtain rod, nice televisions, a decent enough breakfast with fruit, oatmeal, waffles, cereal, yogurt, etc. There is a Perkins next door for serious breakfast eaters. It is one mile from the Jordan Creek Mall with an extensive selection of shops, movies and food. It is right off of the interstate with easy access to everywhere. There are also numerous fast-food restaurants nearby, but it is still a tasteful area, right next to the Marriott. I will try to stay here for every Des Moines trip.!

  • Liked — Very clean, large room.
  • Disliked — Nothing!
  • Stayed March 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kracked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 September 2007

Wow what a great experience it was to stay at this Hotel! My husband and I needed a last minute get a way and the rooms were great and very clean. We got the jacuzzi king suite which is in our opinion worth the extra money. This hotel is conviently situated near Jordan Creek Town-center and close to a couple of fast food places just right across the street. Anything that you would want to do is just right around the corner. Our stay was just what the doctor ordered and we both had an excellent time and came home feeling refreshed. I do have to mention that the movies that are on demand are kinda pricey as well as that music on demand. But the friendly staff and the location will make this a hotel that we will definitely visit again!

Stayed September 2007
Helpful?
1 Thank jodib72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxfordshire, England
Level 5 Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 June 2007

Chosing a hotel in you're own country is difficult enough but chosing one abroad is the devil's own job. we were looking for comfort, convenience and value for money, and this to our delight was exactly what we found at the Springhill Suites. We relied on the fact that this was part of the Mariott group for quality and found that it provided an excellent base for our travels around Iowa.

A free breakfast is provided, and our room was spacious, clean and comfortable. Part of the reason we chose the hotel was it's nearness to the local Mall, and this provided lots of options for food, shopping and entertainment. In fact we could'nt visit all the restaurants that we wanted to as there wasn't enough time even in a week.

Being so close to Interstates 80 & 35 meant that travelling was easy, if you have never driven in the US before (as I hadn't) then this is good area to start as it is busy but not too crowded.

The Springhill Suites does what it say's and couldn't be faulted for doing a fine job.

  • Liked — Convenience
  • Disliked — Families & Kids over the Memorial day weekend (unavoidable at that time)
  • Stayed May 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Hanney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
Level 4 Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 24 March 2007

I have no idea if this is true, but this place seems like it was a "Marriott takeover". It was totally crappy compared to all other SpringHill Suites I've stayed in. Had it said "Motel6" on the sign, I'd have gotten what I expected inside.

Even though we specifically requested a room that had always been non-smoking (& reiterated this in person upon check-in ~~ gotta LOVE that customer service!), we were given a previously "smoking room". They didn't even bother to change the air filter in the HVAC, so when the air was turned on, hello smoke. Gross. Of course, the furnishings reeked of it already anyhow.

The beds had decent linens and pillows, the mattresses were OK.

The carpet was old and stiff, worn. The sofa upholstry was stained, the funiture was quite old and abused.

The internet worked, yea!!

The hotel was not very well constructed as far as soundproofing: old windows let in all sounds from parking lot. We could hear the people in the next room and in the hallways.

The bathroom was really inferior. They didn't clean it before they repainted it, and hairs were stuck in the paint all over the walls. The tub/toilet were extremely old and worn. The high note was that everything worked/drained!

We paid $85 for the room, which was at least twice as much as it deserved.

Will not stay here again.

Stayed March 2007
Helpful?
Thank joyofjoys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubuque, Iowa
Level 5 Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 3 December 2006

very clean, close to wendys, arbys, perkins. mall few miles up road, plenty of restaraunts there also. rooms are spacious, clean, nice pool and hot tub. very nice staff. wonderful stay.

  • Liked — size of room
  • Disliked — none
  • Tips/Secrets — rest and relax here
  • Stayed December 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chappy319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Des Moines West

Property: SpringHill Suites Des Moines West
Address: 1236 Jordan Creek Parkway, West Des Moines, IA 50266-5825
Region: United States > Iowa > West Des Moines
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in West Des Moines
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites Des Moines West 3*
Number of rooms: 97
Reservation Options:
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Also Known As:
Springhill Suites Des Moines West Hotel West Des Moines
Springhill Suites West Des Moines

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