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“Vacation,Location,Relaxation”

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SpringHill Suites Des Moines West
Ranked #16 of 23 Hotels in West Des Moines
Reviewed 23 September 2007

Wow what a great experience it was to stay at this Hotel! My husband and I needed a last minute get a way and the rooms were great and very clean. We got the jacuzzi king suite which is in our opinion worth the extra money. This hotel is conviently situated near Jordan Creek Town-center and close to a couple of fast food places just right across the street. Anything that you would want to do is just right around the corner. Our stay was just what the doctor ordered and we both had an excellent time and came home feeling refreshed. I do have to mention that the movies that are on demand are kinda pricey as well as that music on demand. But the friendly staff and the location will make this a hotel that we will definitely visit again!

Stayed: September 2007
1  Thank jodib72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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173 - 179 of 181 reviews

Reviewed 4 June 2007

Chosing a hotel in you're own country is difficult enough but chosing one abroad is the devil's own job. we were looking for comfort, convenience and value for money, and this to our delight was exactly what we found at the Springhill Suites. We relied on the fact that this was part of the Mariott group for quality and found that it provided an excellent base for our travels around Iowa.

A free breakfast is provided, and our room was spacious, clean and comfortable. Part of the reason we chose the hotel was it's nearness to the local Mall, and this provided lots of options for food, shopping and entertainment. In fact we could'nt visit all the restaurants that we wanted to as there wasn't enough time even in a week.

Being so close to Interstates 80 & 35 meant that travelling was easy, if you have never driven in the US before (as I hadn't) then this is good area to start as it is busy but not too crowded.

The Springhill Suites does what it say's and couldn't be faulted for doing a fine job.

  • Stayed: May 2007, travelled as a couple
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1  Thank Hanney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2007

I have no idea if this is true, but this place seems like it was a "Marriott takeover". It was totally crappy compared to all other SpringHill Suites I've stayed in. Had it said "Motel6" on the sign, I'd have gotten what I expected inside.

Even though we specifically requested a room that had always been non-smoking (& reiterated this in person upon check-in ~~ gotta LOVE that customer service!), we were given a previously "smoking room". They didn't even bother to change the air filter in the HVAC, so when the air was turned on, hello smoke. Gross. Of course, the furnishings reeked of it already anyhow.

The beds had decent linens and pillows, the mattresses were OK.

The carpet was old and stiff, worn. The sofa upholstry was stained, the funiture was quite old and abused.

The internet worked, yea!!

The hotel was not very well constructed as far as soundproofing: old windows let in all sounds from parking lot. We could hear the people in the next room and in the hallways.

The bathroom was really inferior. They didn't clean it before they repainted it, and hairs were stuck in the paint all over the walls. The tub/toilet were extremely old and worn. The high note was that everything worked/drained!

We paid $85 for the room, which was at least twice as much as it deserved.

Will not stay here again.

Stayed: March 2007
Thank joyofjoys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2006

very clean, close to wendys, arbys, perkins. mall few miles up road, plenty of restaraunts there also. rooms are spacious, clean, nice pool and hot tub. very nice staff. wonderful stay.

  • Stayed: December 2006, travelled as a couple
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Thank chappy319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2006

Stayed at this hotel numerous times over the years, and all previous experiences were wonderful. Prior affiliations were Best Suites and Quality Suites, and the hotel was always clean and well run. Staff were very professional, yet friendly and efficient. This used to be the cleanest and best run hotel around the Midwest.

Now that Springhill Suites and its new management team have arrived, the place has headed south. When we stayed in March, our room was beyond unclean. Under the bed was a little better than a half pizza, still in the box, along with paper plates, napkins, etc. When I told the person at the front desk, her only response was to ask if I would like her to have someone remove it for me. During our planned four night stay which we abbreviated to three, it was a constant fight to get the room made up, and it appeared that the vacuum cleaner had not seen our room for the entire stay. The same dust bunnies and assorted debris that greeted us on arrival remained to bid us farewell on our departure. Yes, I did remove the pizza and related items upon discovering them.

Wrote to corporate in March and received a reply just six short months later on October 27. The letter in part said, "We would like you to give us another chance to impress you." Well folks, you already impressed me. Thanks for the pizza.

  • Stayed: March 2006, travelled on business
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2  Thank MNMNtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2006

We stayed at the Springhill Suites, a Marriot property for one night. Very nice, spacious suite with nice breakfast of hot cereal, fruit, pre-made omelets, bagels and additional items included. Pool area looked very nice and inviting but was unfortunately out of service during our stay. Hotel did accommodate the inconvenience by allowing guests to use the pool at the Marriot next door. Convenient location just off I-80 with several restaurants and a large grocery store nearby. We enjoyed the comfort and amenities of our room which included free high-speed internet and all of the typical suite amenities. Room faced the parking lot so we did hear garbage trucks and other parking lot noise early in the morning. Also awoke to the sounds of people walking around and chatting in the room above late at night. On a positive note, bed was extremely comfortable and front desk staff pleasant and courteous. Would stay again, but would wear earplugs & request an interior room away from the street.

Stayed: July 2006
Thank Ahnya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2006

We booked this room because the cost was good for a jaccuzzi suite. The room was nice, clean, and spacious. The jacuzzi tub was big and the staff was very helpful. When I turned the tub on, little pieces of stuff came out of the jets. I had to drain the tub and fill it again. That was the only bad part of the stay.

The halls have security cameras and a phone to reach the front desk, which would make me feel comfortable if I was traveling alone. The breakfast is good, and the price is right. The front desk staff were very helpful. They called up to make sure our room was okay, and even had a corkscrew, when we forgot ours. Aside from the tub, and a less-than pleasant smell in the elevator, it was a good stay.

  • Stayed: March 2006
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1  Thank guard525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Des Moines West

Address: 1236 Jordan Creek Parkway, West Des Moines, IA 50266-5825
Region: United States > Iowa > West Des Moines
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in West Des Moines
Price Range: £69 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Des Moines West 3*
Number of rooms: 97
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Also Known As:
Springhill Suites Des Moines West Hotel West Des Moines
Springhill Suites West Des Moines

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