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“Nice Stay at Residence Inn”

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Residence Inn Des Moines West at Jordan Creek Town Center
Ranked #7 of 22 Hotels in West Des Moines
Certificate of Excellence
Iowa
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice Stay at Residence Inn”
5 of 5 bubbles Reviewed 30 January 2012

We used the Residence Inn in West Des Moines for our annual winter get-away. We had 14 people coming from various parts of Iowa and met at this location. The main gathering room was a 2 bedroom suite with a nice sized living room area. What we liked about this room is that it had enough room for everyone to sit comfortably and also had a full kitchen with stove, oven, full sized refrigerator, micro-wave and dish washer. The cupboards were stocked with plates, silverware and glasses. We brought in our own food to eat, because when you go out to eat with a group of 14, it takes a long time to get seated and served on a Saturday night.

The pool area is not huge, but big enough and the water in the pool was a nice, comfortable temperature. The breakfast was good with make your own waffles, scrambled eggs, biscuits and gravy and sausage, plus the usual cold cereal and muffins.

Biggest drawback is not necessarily the location (right across the parking lot from Jordan Creek Town Center), but actually finding the place. Since it is in the Jordan Creek Town Center complex of stores, the address for the motel is Jordan Creek Parkway, but it is a long ways away from that street. Make sure you use the hotels web-site GPS directions to find it, or you will get lost.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CAR50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron50266, Director of Sales at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review, 1 February 2012
Thank you very much for the kind review of our hotel. We hope you and your group had a great stay with us and we look forward to your return. I do apologize for the strange address they gave us. We have tried several times to get something done that would make it easier for our guests to locate the property but for now using 160 South 68th Street in a GPS instead of 160 South Jordan Creek Parkway seems to be the best remedy. Thank you for your comments and again, we look forward to your return with us.
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176 reviews from our community

Traveller rating
    97
    58
    13
    5
    3
See reviews for
56
34
8
46
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Las Vegas
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed 25 January 2012

I don't want to be negative, but I stay in Hotels 3-4 nights per week. Decided to try the residence inn in des
Moines. I travel to this area on a regular basis and have not found my home yet. I assure you this is not it! Great location within walking distance of great restaurants and a shopping mall. But this place is built with rice paper, I never slept and heArd everything the person above me did....EVERYTHING. If you are a business traveler try somewhere else. I havent found it here in des Moines yet but if you do let me know.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stopone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron50266, Director of Sales at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review, 30 January 2012
I apologize for your stay being anything but exceptional. We take great pride in our guest satisfaction of the hotel and take it very seriously if something out of the ordinary comes up. We have taken the necessary measures with our front desk staff and reviewed the procedures of a noise complaint. The Residence Inn West Des Moines is a leading hotel in the market for business travel and we hope this was an isolated incident that better training on our part will rectify. I invite you to stay with us again and give us another shot. Thank you for your comment.
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Sugar Land
Level Contributor
383 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 313 helpful votes
4 of 5 bubbles Reviewed 9 January 2012

Our family of six (kids ages 9-14) spent a night here on the road between Colorado & Chicago. It was a little hard to find because it is in the rear of a large mall/shopping area, but it is not far from the interstate, and I'm guessing that folks who stay for long periods would enjoy the short walk to many nice shops and restaurants. We like Residence Inns since they accomodate our large family, and this one fits the typical standard with a nice decor, spacious floor plan, and comfortable bedding. The kitchenette was perfect for hot chocolate & cookies after our long drive. Check-in & out was very quick and the staff were helpful. Breakfast was excellent, with hot & cold options, plus more yogurt, fruit, muffin, and waffle toppings than other hotels. We will stay here again the next time we pass through the area.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sugarlandmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron50266, Director of Sales at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review, 30 January 2012
Let us know when you come back through town, we would love to have you stay with us again. Thank you much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, CO
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 7 January 2012

Not that there was anything wrong with my old favorite, but it was Christmas night and all the decent restaurants were closed. I needed a place with at least a microwave and fridge in order to feed myself - Residence Inn has a full, well-appointed kitchen. This is a relatively new property a few miles off the interstate but worth the drive. I had a studio suite, quite large enough for one or two adults. Everything was clean, the bed was comfortable, and I was able to fix myself a full breakfast the next morning as well. Since I usually travel with my own food anyway, this will be where I stay in the future when passing through Des Moines. For those of you wanting a nice restaurant meal, there are lots of choices all around the hotel, which sits in the middle of a new shopping complex. You can't go wrong with this one!

Room Tip: Ask for the top floor away from the elevator - it's always just a shade quieter.
See more room tips
  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank crwdenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron50266, Director of Sales at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review, 30 January 2012
Thank you so much for the kind review. We are more than happy to be your new favorite place to stay in Des Moines. We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iowa
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 5 January 2012

We stayed here for one night over Christmas break. We had zero complaints. The lobby refreshments for the evening happy hour was a great surprise, and hit the spot. The pool was large, and nice and warm. Our room was clean and well appointed. The breakfast was also really great. Lots of good options. The patio was pretty and if it was summer we would have spent some time out there too. The location can't be beat.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luvtravelfamily4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron50266, Director of Sales at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review, 30 January 2012
Thank you for your great review of the property. We look forward to your return with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln NE
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 December 2011

We were visiting family over Christmas and stayed for one night. The room was large and had a sitting area and kitchen with stove, fridge, microwave, and dishwasher. Great location next to Jordan Creek Mall, restaurants, and other shopping within walking distance of hotel. Will definitely plan to stay again when traveling in the Des Moines area!

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 21 November 2011

Staff very friendly and helpful. Awesome location. Was on a girl's weekend, parked my car on Friday and didn't get back in til Sunday. Is within walking distance to a couple malls, restaurants, and movie theatre. Will return! Only complaint is sofa sleeper - not very comfortable.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mommyz6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Des Moines West at Jordan Creek Town Center

Property: Residence Inn Des Moines West at Jordan Creek Town Center
Address: 160 S Jordan Creek Pkwy, West Des Moines, IA 50266-8138 (Formerly Residence Inn Des Moines West)
Region: United States > Iowa > West Des Moines
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in West Des Moines
#6 Business Hotel in West Des Moines
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Des Moines West at Jordan Creek Town Center 3*
Number of rooms: 122
Official Description (provided by the hotel):
The NEW Des Moines West Residence Inn by Marriott at Jordan Creek Town Center offers all that the business, leisure, and those relocating are seeking. Located minutes away from the headquarters of Wells Fargo, the downtown financial district, and Des Moines International Airport. Our visitors have access to many local attractions including the Iowa Events Center/Wells Fargo Arena, Science and Botanical Center, and Des Moines Civic Center to name a few. Here you will also find shopping, lakeside restaurants, running trails, and an outdoor amphitheater for enjoying concerts and other activities all within walking distance. As the leader in extended stay lodging, our homelike surroundings invite you to relax, and our community atmosphere will make you feel welcome. ... more   less 
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Also Known As:
Residence Inn Des Moines West Hotel West Des Moines
Residence Inn West Des Moines
West Des Moines Residence Inn

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