We experienced a major problem with the Residence Inn in Des Moines, Iowa. We had reserved a one-bedroom non-smoking room a week or so in advance of our arrival. When we got to the hotel they sent us up to a room on the fourth floor. When we opened the door it smelled like smoke so we called down to the front desk and asked them if this room was non- smoking, they replied it was not. We told them that we had requested a non-smoking room and our reservation (which we had printed out) stated that a non smoking one-bedroom suite would be guaranteed for us. They acknowledged this but said that they didn't have any one-bedroom non- smoking rooms available so we would have to leave or stay in a studio room they had available which was non-smoking. The room was nice but not what we had reserved, and not what our confirmation stated at all. We never received an apology. We also had a 2-bedroom suite booked at the same hotel for two nights in November. When we were checking out we told one of the managers that we were concerned that our 2-bedroom non- smoking room might not be there for us either since we had a problem this time. She said you are right, I cannot guarantee that you will get a non- smoking 2-bedroom room then either. We could not believe this since we hold a reservation stating that we are guaranteed a non-smoking 2- bedroom suite. Please beware if you are staying at this hotel for only a short period of time that what you see on your reservation is not necessarily what you will get.
- Official Description (provided by the hotel):
- The NEW Des Moines West Residence Inn by Marriott at Jordan Creek Town Center offers all that the business, leisure, and those relocating are seeking. Located minutes away from the headquarters of Wells Fargo, the downtown financial district, and Des Moines International Airport. Our visitors have access to many local attractions including the Iowa Events Center/Wells Fargo Arena, Science and Botanical Center, and Des Moines Civic Center to name a few. Here you will also find shopping, lakeside restaurants, running trails, and an outdoor amphitheater for enjoying concerts and other activities all within walking distance. As the leader in extended stay lodging, our homelike surroundings invite you to relax, and our community atmosphere will make you feel welcome. ... more less
- Reservation Options:
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- Also Known As:
- Residence Inn Des Moines West Hotel West Des Moines
- Residence Inn West Des Moines
- West Des Moines Residence Inn