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“8 year old birthday”

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Hilton Garden Inn West Des Moines
Ranked #1 of 22 Hotels in West Des Moines
Certificate of Excellence
Iowa
2 reviews
“8 year old birthday”
Reviewed 14 January 2013

My sister and I took my daughter for a weekend stay to celebrate her 8th birthday. We weren't impressed with the comfort of the bed however the staff went above and beyond to make my 8 year old feel special. The kitchen staff made her a mickey mouse pancake with a candle in it and the staff stopped her several times in the hall to ask her how her birthday was going. This made a slightly uncomfortable bed well worth it!

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank culturedchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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570 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
King George, Virginia
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 11 January 2013

Made an overnight stop on a snowy late December night while going through Des Moines. The property is a little off the beaten path for Interstate travelers, but well worth it. From I-80 or I-35, only about 5-min off the interstate.
We arrived late, but the area looked quiet, location well suited to the many businesses in the area. Front desk staff was very friendly, as was the room service staff. We were upgraded to a King Suite, very nice room. Bedding was comfortable, room was clean and well maintained.
Highly recommended!

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank BlueWaterSWO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kuala lumpur
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 January 2013

We stayed for 5 nights but revisited the hotel again after a week and between that time the hotel staff was very accomodating to store our luggage as we didnt want to lug everything to our other destination. Service is always prompt and courteous.
Beds are comfortable and room is nice and warm, a respite from the cold winter. The little touches like the delicious brownies and cookies with hot coffee thats complimentary is a nice welcome.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank rosa-malaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 December 2012

This is a great property located adjacent to the Jordan Creek Shopping Center, and only minutes from I-35. The staff is friendly and very accommodating. Dawn from Guest Services ensured I always had a great experience here. The rooms are clean and comfortable, and the pool/hot tub/workout facilities are great. A great value in a convenient location!

Room Tip: I like the rooms on the first floor for convenience, but did not have a bad room here in my two mont...
See more room tips
  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 19 December 2012 via mobile

We usually love Hilton Garden Inn's. This is the first one that we will probably not ome back to.

We ordered dinner in the lounge which we usually do. When my meal came I had to send it back because I ordered it well done and it came very medium. On the second try, it came back the same ... Even emphasizing to burn it... WELL DONE!

It came med again. Guess you can only get beef here cooked med.

Secondly,, most Hilton Gardens are priced very close to each other. This one was about 25% higher than most/all others we have stayed at.

Last, the staff was not as helpful and friendly as most others.

End of story, we will not be back to this place.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Florida-Islands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wichita, Kansas
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 December 2012

If you are shopping at Jordan Creek this is a good location. Not really within walking distance in the winter but they do have a shuttle! Staff very welcoming. Our expedia reservation said we had breakfast but when we got there the breakfast was not included, $8 something a person I believe, and I didn't have anything to prove I had booked that rate. The room rates were the same when I was booking (?) so naturally I took the with breakfast rate. We didn't get breakfast so that was disappointing but still giving 5 stars.

  • Stayed December 2012, travelled with friends
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    • Location
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    • Service
Helpful?
Thank travels-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marshalltown, Iowa
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 December 2012

Very nice newer hotel that is located across the street from the East end of Jordon Creek Mall. Rooms are spacious, clean and comfortable. There is a shuttle that will transport you a short distance but we did not utilize it since it only ran until 9:45pm. The mall closed at 10 pm and we decided to take in a late movie. The only thing we would have liked to have was a little something to eat in the am before we were off shopping. They serve a full breakfast but charge approximately $9.00 per person for it. We did not feel like a large breakfast and asked if they offered something "continental" style, like a bagle or muffin. We were told yes but there was a charge for that too. We felt that for what we paid for our room they could have least afford to offer a bagle free of charge. Not a big deal but a little annoying nevertheless.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grandmother53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn West Des Moines

Property: Hilton Garden Inn West Des Moines
Address: 205 S 64th St, West Des Moines, IA 50266-8623
Phone Number:
Region: United States > Iowa > West Des Moines
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in West Des Moines
#2 Family Hotel in West Des Moines
#2 Romantic Hotel in West Des Moines
#2 Business Hotel in West Des Moines
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn West Des Moines 3*
Number of rooms: 176
Official Description (provided by the hotel):
Welcome to Hilton Garden Inn West Des Moines located close to Wells Fargo Corporate Offices and Jordan Creek Town Center. Whether you're traveling for business or leisure, our hotel in West Des Moines, Iowa is conveniently located near the restaurants, entertainment and shops of West Des Moines. Our Iowa hotel is near Interstate 35, Interstate 80 and 20 minutes from downtown. Plan a business conference or party in over 3,000 sq. Ft. Of flexible meeting space. Our experienced catering staff will assist with the menu and details. Stay connected with complimentary WiFi in guest rooms, common areas, and our 24-hr business center. Enjoy a workout in our fitness center or a swim in our indoor heated pool. Start the day with cooked-to-order omelets, waffles, or French toast in our Great American Grill(R). The restaurant is also open for dinner. If you'd prefer a relaxing dinner in your guest room, order room service or pick up a prepared meal at the 24-hour Pavilion Pantry(R). ... more   less 
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Also Known As:
Hilton Garden Inn West Des Moines Hotel West Des Moines
Hilton West Des Moines
West Des Moines Hilton

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