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“Excellent choice”

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Drury Inn & Suites West Des Moines
Ranked #5 of 22 Hotels in West Des Moines
Certificate of Excellence
West Des Moines
1 review
“Excellent choice”
5 of 5 bubbles Reviewed 30 August 2014

Had a wonderful experience. Love the friendly staff and all the free extras. It was nice to have cocktails and munchies( Quite the spread) after a long day of driving. Easy to locate off the interstate. Clean room and comfortable beds. Free WIFI with good conection.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Robin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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360 reviews from our community

Traveller rating
    247
    84
    17
    6
    6
See reviews for
133
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
West Des Moines
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 25 August 2014

A perfect place to stay, the staff wants you to enjoy your stay. I have stayed in Drury's and their companion Hotels for years and have NEER been disappointed; If there is a problem and you report it, it is immediately addressed and resolved to your satisfaction. The "kick Back , dinner and breakfast is delightful. If you leave hungry, it's your fault. Enjoy and give it a try, I think you'll like it

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin
Level Contributor
56 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 24 August 2014

Since our daughter is going to school in Des Moines, we have had the opportunity to test out the various lodging accommodations in the area. This time we moved on to West Des Moines as we are finding the city to be easy to navigate. The hotel is very accessible as it is right off the freeway with excellent signage. As has been mentioned, it is near Jordan Creek mall and in what appears to be a rapidly developing commercial area...the ladies appreciated the Super Target that they could walk to as well as small shops.

Check in went smoothly and we found the staff to be very friendly. We requested an over-sized suite as one member of our party is a light sleeper and often crashes on a sleeper sofa in the sitting area while my wife and I and daughter sleep in the bedroom with the two queen beds (which were too soft for us). We got a quiet room on the 7th floor and the only draw back was that only one of the two elevators was working. Consequently, we often found it quicker to take the stairs whether traveling up or down.

The layout of the suite was a bit odd as you entered into a dining area that consisted of a table and chair and small microwave and refrigerator. There were no plates or eating utensils just a small, one serving coffee maker. The adjoining room was a sitting area with sofa and two chairs. From there you move on to the sleeping quarters and at that point you finally find a window so it can be quite dark. The bathroom is huge and easily accommodates multiple people if needed with separate bathing area and large vanity/mirror for the ladies. The TV in the bedroom was not working and the front desk quickly dispatched someone to make the necessary repairs.

The evening social was nice and we found the staff tending the dining area as well as bar very professional and yet social. Each adult is given a drink ticket good for 3 drinks: a beer is considered one drink whereas a martini is consider two. Unfortunately, the drinks were served in a tacky plastic cup. There was unlimited soda. The evening meal consisted of baked potatoes, tossed salad, chicken tenders, chips, hot dogs, veggies and soup. I overheard one individual inquire if there was any fruit and the attendant said he would check with the breakfast crew. Once again, the plates were flimsy paper and the eating utensils broke quite easily which was disappointing.

The morning breakfast was well laid out with scrambled eggs, ham/cheese toppings, salsa, sausage, biscuits/gravy, fruit, cereal and waffles. The staff was once again outstanding in the service they provided.

For the price you pay at this facility, I would expect some of the finer touches. I would consider staying again but would need to find a different room configuration as it was too dark for me.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank rjandmj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Des Moines
1 review
5 of 5 bubbles Reviewed 23 August 2014

We don't travel much, but this was our best hotel experience ever. There was even a free light supper, which we did not expect. Very clean and staff was super friendly. The only negative was that the bed was too soft for my taste, but I do have a very firm bed at home.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Charles C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Des Moines
1 review
5 of 5 bubbles Reviewed 19 August 2014

We were on a family trip for 2 nights in Des Moines. The rooms were large enough for us to fit 2 pack and plays and still move around comfortably. The breakfast and happy hour were great. Right around Jordan Creek Mall and walking distance to lots of neat shops and Target.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Christine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cookeville
Level Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 17 August 2014

I booked this hotel based on TA reviews and their pet policy, and I was really impressed. Check in with Alison was quick and easy, but I was more impressed with her- very sincere, very professional. As a matter of fact, every staff member with whom I interacted during our 3 night stay was superb. The room was spotless and very comfortable. Great location with several restaurants adjacent to the hotel. Very quiet room (see my room tips). For the price, I would say this is probably the nicest hotel at which I've stayed, based on the hotel itself and the great staff. If I'm ever back to Des Moines, this will definitely be my place to stay

Room Tip: We booked an "oversized" king bed room. It was located on the corner of the top floor and...
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iowa
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 14 August 2014 via mobile

This is a great hotel for the price. It has an indoor and outdoor pool. The nightly kickbacks with free food and drinks is a plus and the rooms were clean and comfortable. This hotel is located next to a bunch of shops, restaurants and bars all within walking distance.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank klukan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Drury Inn & Suites West Des Moines

Property: Drury Inn & Suites West Des Moines
Address: 5505 Mills Civic Pkwy, West Des Moines, IA 50266
Phone Number:
Region: United States > Iowa > West Des Moines
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in West Des Moines
#3 Business Hotel in West Des Moines
#5 Family Hotel in West Des Moines
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Drury Inn & Suites West Des Moines 3*
Number of rooms: 180
Official Description (provided by the hotel):
Drury Inn & Suites West Des Moines is located off I-35 near West Glen Town Center, which has a variety of shops, restaurants, and entertainment. The hotel serves free hot breakfast as well as free hot food and cold beverages at our evening 5:30 Kickback® - and many more free extras! The hotel is 15 minutes from downtown Des Moines, the Iowa State Capitol. ... more   less 
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Also Known As:
Drury Inn & Suites West Des Moines Hotel West Des Moines
Drury Inn And Suites West Des Moines
West Des Moines Drury

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