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“Handicapped accessibility to pool & hot tub”

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West Des Moines Marriott
Ranked #7 of 22 Hotels in West Des Moines
Certificate of Excellence
Reviewed 20 April 2013

I've stayed at many hotels in my life, but have never seen a hotel with a lift chair at both the pool and the hot tub! What a wonderful amenity for guests with physical disabilities! The hotel is clean and modern (the decor is definitely not my taste), but hotel staff were friendly, helpful and the rooms clean and comfortable. The location of the hotel is fantastic close to many restaurants and Jordan Creek Mall for shopping. I was traveling for an overnight girls' night out, so at 10 p.m., we decided to go to the hot tub to relax. Unfortunately, a boys' baseball team was also staying at the hotel and the pool area was insanely noisy and boisterous. It would be nice if the pool/hot tub area was restricted to adults only after 9 p.m. for those of us just wanting to soak, relax and wind down at the end of the day. A complimentary breakfast would also be nice vs. paying in the hotel's restaurant.

  • Stayed: April 2013, travelled with friends
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Thank Stanbro81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 2 May 2013

Stanbro81,
Thank you for your review. We’re delighted you chose West Des Moines Marriott for your girls’ night out destination. It's great to know that you enjoyed our clean and comfortable rooms as well as our friendly staff. We appreciate you taking the time to provide us with valuable feedback on opportunities for improving our guest experience. Please plan to visit us again soon. Thank you again for writing.

Sincerely,
Lisa Tuller, General Manager

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297 - 303 of 401 reviews

Reviewed 16 April 2013

My family and I checked into your hotel mid-afternoon on Saturday, April 13, 2013. The two desk clerks on duty were the best! They were not only informative but the nicest people in the world. We did not have reservations for your hotel for that night. We walked in hoping to find a room. Morgan, our desk clerk assisting us was absolutely fabulous! He was very friendly and extremely entertaining. His co-worker, who's name we did not get was just as entertaining and friendly.

Our room was great! Morgan called for housekeeping to request a hide-a-way bed for our 17 year old son without being asked. Our son would have been perfectly happy to sleep on the couch provided in the room, but Morgan took the initiative to have an extra bed brought to the room for him. The room was very spacious, elegant and quite comfortable.

We would highly recommend your hotel to anyone staying in the Des Moines area. Thank you, Morgan and your co-workers. You are what makes your employer look fantastic to the public! Outstanding job to ALL of you!!!!!!

Room Tip: Just ask Morgan for his recoomendation!
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  • Stayed: April 2013, travelled with family
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Thank D G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 26 April 2013

D G,
We’re delighted to hear from you, and glad you enjoyed your stay with us at West Des Moines Marriott. It’s great to receive your kind comments about our staff and their excellence in service. I will certainly make sure Morgan is recognized for his outstanding service with a special commendation. We appreciate you and your family choosing to stay with us and hope to see you again soon. Thank you again for writing and for your high recommendations of our great hotel and exceptional service.

Sincerely,
Lisa Tuller, General Manager

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Reviewed 15 April 2013

Excellent service and they really care whether you are happy or not! I would recommend this hotel to everyone! We went for a weekend getaway and it was nice and quiet. The pool area was nice and clean. The restaurant was good and breakfast room service was awesome.

Room Tip: We stayed on floor 7. Awesome!!!!!!!
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  • Stayed: April 2013, travelled as a couple
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Thank kunklekid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 26 April 2013

kunklekid,
Thank you for your review and kind comments about our wonderful staff’s excellence in service. We’re happy to have been a part of your weekend getaway and appreciate you choosing to stay with us at West Des Moines Marriott. Thank you again for writing and sharing your recommendation of our great hotel to future travelers. We hope to see you again soon.

Sincerely,
Lisa Tuller, General Manager

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Reviewed 12 April 2013

When ever I travel to West Des Moines for business, I now always stay that the WDSM Marriott. It is a beautifully, newly renovated hotel. The rooms are comfortable and clean, the restaurant and bar is tasty and inviting, and the staff is hospitable and professional. Morgan McCullough is the front desk supervisor and always greets his guest with a warm smile. He is personable, engaging, and always helpful. He always goes out of his way to make sure your stay is perfect and enjoyable. He does a great job offering restaurant options depending on your mood. Visiting this Marriott feels like home while traveling out on the road. Definitely, one of my top 3 Marriotts. Thanks to Morgan and his staff for allowing to me experience another great stay.

  • Stayed: March 2013, travelled on business
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Thank Ken O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 26 April 2013

Ken O,
We are pleased to have you stay with us while in town for business. It’s great to receive your kind comments about our hotel, the clean and comfortable rooms, inviting restaurant and our hospitable staff. We have a wonderful team here, and I’m glad you always feel well taken care of by our staff’s excellence in service. I’ll make sure Morgan receives a special commendation for his outstanding service that makes our Marriott feel like your home away from home. Please continue to make our hotel your number one choice for your travels to West Des Moines. Thank you again for writing.

Sincerely,
Lisa Tuller, General Manager

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Reviewed 12 April 2013

Marriott has aggressivly been pursuing folks like me (you know, who spend nearly 100 nights a year at hotels, mostly HILTON!). So I caved to their kind attractive offers and stayed here. I had not been back here in a decade. Now I stayed 2 times in 3 weeks. That's saying something. Here is why. The lobby is quite cool. Very modern and the music is better than ever. It has a surreal and Euro feel to it. The room I had was an large upgraded room. Very awesome. The concierge was not as good as the Chicago one. But the service was very very good.

Room Tip: If you get the Concierge either for free or a small upcharge, it's a nice hang-out. The upgraded...
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  • Stayed: April 2013, travelled on business
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Thank Raj D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 26 April 2013

Raj D,
Thank you for taking a moment to write a review about your experience with us at West Des Moines Marriott. We appreciate you choosing to stay with us, and we’re happy to have had you as our guest 2 times in the last 3 weeks. It’s great to know you enjoyed your stay, our modern décor, spacious rooms and great service. We value you as our guest and hope we’ll see you again soon. Thank you again for writing.

Sincerely,
Lisa Tuller, General Manager

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Reviewed 8 April 2013

I did not stay at this hotel however, I stopped in here to get directions to a Marriott Residence Inn nearby. Our navigation was not working for our location and I was a bit frazzled by the time I stopped here. I met Morgan McCullough the front desk manager who was extremely personable, helpful and accommodating. The next time I stay in Des Moines I will definitely check out this hotel with Front Desk Supervisor's like Morgan. He made an exhausting evening so much better and we had no problem getting to our destination with his excellent directions. The front lobby was very nice here and was impeccably clean.

  • Stayed: March 2013, travelled with family
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Thank midwest4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 17 April 2013

midwest4,
Thank you kindly for your review. I’m delighted to hear that Morgan was able to assist you during your travels and helped to improve your evening with excellent directions to your destination. I greatly appreciate your kind comments and will make sure Morgan receives a special commendation for his outstanding service. We look forward to having you as our guest and hope you’ll visit us again soon. Thank you again for writing.

Sincerely,
Lisa Tuller, General Manager

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Reviewed 8 April 2013

A really affordable clean place to stay with a nice free breakfast. The room was clean and service was friendly. Better than average free breakfast with waffles and fruit as well as oatmeal. The new mall only minutes away.

Stayed: November 2012, travelled on business
Thank DoDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this reviewResponded 17 April 2013

DoDoc,
It’s great to hear from you! We appreciate you choosing to stay with us West Des Moines Marriott and hope you had a great time while in town. I’m delighted to hear that you enjoyed your stay, our convenient location to the new mall and found the breakfast selection to exceed your expectations. We enjoyed having you as our guest and hope you’ll visit us again soon. Thank you again for writing.


Sincerely,
Lisa Tuller, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about West Des Moines Marriott

Address: 1250 Jordan Creek Pkwy, West Des Moines, IA 50266-5825
Region: United States > Iowa > West Des Moines
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in West Des Moines
#4 Business Hotel in West Des Moines
Price Range: £87 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — West Des Moines Marriott 3.5*
Number of rooms: 219
Official Description (provided by the hotel):
The finest of West Des Moines hotels, the newly renovated West Des Moines Marriott is ideally located for business or leisure travel and is just 8 miles to downtown and 1 mile to Jordan Creek Town Center. We're close to businesses including Wells Fargo, Marsh, ATHENE, Farm Bureau and Mercy West Medical Center. Complimentary shuttle service to the airport (12 miles) is available 7am-11pm daily. This West Des Moines hotel offers 219 rooms including 38 suites with WIRELESS Internet and 37" flat screen TVs. On the Concierge Level, upgraded amenities such as complimentary breakfast and evening hors d'oeuvres await you in the exclusive lounge for Concierge Level guests. Enjoy delectable cuisine at Two Rivers Grille or unwind with cocktails and conversation at Two Rivers Lounge. Freshly renovated event space for 10 to 450, enhanced by our award-winning service and catering, will make your presentation, wedding or reunion truly dazzle. We invite you to experience the best among hotels in West Des Moines! ... more   less 
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Also Known As:
Marriott West Des Moines Hotel West Des Moines

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