Stayed at this property for 3 nights while attending a GoodGuys car show in Des Moines (it was the host hotel recommended by them). We attend the car show each year but this was our first experience with this hotel. Room rate was reasonable ($92/night for 2 adults not including taxes). It was obvious this is a 'business' hotel (conference rooms, ect.), and in general the property was very clean and well maintained. I requested a handicapped accessible room on the main floor which was very nice.
That said, I did notice several things that made me decide not to stay there again. First, there was no free internet service in the rooms. The only free internet service was available in the lobby area and it was extremely slow (I'm sure to entice annoyed guests to purchase the in-room internet service for either $10/day or 'premium' internet in-room service for $15/day). They also charged you for internet service in the conference rooms. I mean REALLY, charging for internet service? I'm sure business travelers could write-off the charge to their business accounts but I was not impressed that I had to go to the lobby each time I wanted to check my email. Secondly, on Saturday morning it was raining and rather than go out for breakfast, we decided to eat at the hotel. My wife asked to substitute something on the menu and was told there would be an additional charge (the request was not significant). Food was O.K. (I had an omlette and english muffin, she had oatmeal and we both had coffee), the final bill was $24. Not worth the 'premium' price in my opinion. Third and last was the swimming pool. It was very nice, there was an abundance of towels and I noticed there were handicapped lifts for both the pool and the hot tub (seldom seen at many hotels). However, I noticed the tile around the pool walls was dirty and stained and appeared to not have been cleaned for some time. I could easily wipe-off the accumulation with my fingers indicating that the cleanliness of the pool is lacking.
In all, we had a pleasant stay and were somewhat satisfied, but the internet, meal substitution charges and lack of attention to the pool cleanliness will cause us to look elsewhere when we return next year for the annual car show in Des Moines.
- Official Description (provided by the hotel):
- The finest of West Des Moines hotels, the newly renovated West Des Moines Marriott is ideally located for business or leisure travel and is just 8 miles to downtown and 1 mile to Jordan Creek Town Center. We're close to businesses including Wells Fargo, Marsh, ATHENE, Farm Bureau and Mercy West Medical Center. Complimentary shuttle service to the airport (12 miles) is available 7am-11pm daily. This West Des Moines hotel offers 219 rooms including 38 suites with WIRELESS Internet and 37" flat screen TVs. On the Concierge Level, upgraded amenities such as complimentary breakfast and evening hors d'oeuvres await you in the exclusive lounge for Concierge Level guests. Enjoy delectable cuisine at Two Rivers Grille or unwind with cocktails and conversation at Two Rivers Lounge. Freshly renovated event space for 10 to 450, enhanced by our award-winning service and catering, will make your presentation, wedding or reunion truly dazzle. We invite you to experience the best among hotels in West Des Moines! ... more less
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- Also Known As:
- Marriott West Des Moines Hotel West Des Moines