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“showing its age”

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Candlewood Suites - Des Moines
Ranked #17 of 22 Hotels in West Des Moines
Oregon
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“showing its age”
Reviewed 22 October 2013 credit card Amex Cardmember Review

This is a relatively inexpensive place to lodge on the Des Moines metro's west side. But beds and desk chairs are getting old and not so comfortable. The staff is very helpful but it's difficult for them to make up for the infrastructure breakdowns. The need to do a major refurbish to maintain value.

Stayed October 2013, travelled solo
Helpful?
Thank vineman51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites - Des Moines, responded to this review, 12 November 2013
Dear vineman51,

I appreciate that you took the time to review our property. Please accept my apologies if you were not satisfied with the condition of the room that you were given. Please be assured that your feedback about our property needing to have some refurbishments have been noted and will be forwarded accordingly to management.

Kind Regards,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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88 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Shawnee, Kansas, United States
Level Contributor
58 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 October 2013

Easy location near the highway and many chain restaurants. 15 minutes to downtown. Staff was professional and courteous. Bed & pillows were comfortable. Didn't use the perks of video/cd rental but thought that was a nice feature. Only complaints were that my room had an odd odor to it (dad's didn't) and that the A/C was really loud and would wake me every time it would kick on. Dad was smart & turned his to fan so it ran all night & didn't have that issue.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Chicago, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 October 2013

I recently drove from Minneapolis to San Diego. Des Moines was my first stop. I have stayed in other hotels under the IHG brand, so I wanted to try out Candlewood, which turned out to be very pleasant! First of all, the location is great, just off I-80, and the hotel area was very quite with a few restaurants in walking distances. The staff was very friendly and recognized me as a platinum member with a nice snack-packed gift bag. They offer free laundry which I didn't use. I had a studio room with a comfortable king-size bed. The room was actually bigger than I expected and equipped with a full kitchen. The bathroom was clean and neat. TV and internet both worked great. I particularly like the table/desk layout with plenty of space. It'd be even better if complementary breakfast was offered. Overall, I enjoyed staying in this hotel.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank adizzyfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
minneapolis
Level Contributor
6 reviews
5 hotel reviews
Reviewed 7 October 2013

I needed a one night stay at a place that was clean, convenient and with the amenities I needed. Got it all at this hotel! Nice large suite with full kitchen - spacious and well laid out bathroom. Wifi worked super. As a bonus, the hotel had an area where guests could get snacks and other items, and pay on the "honor system." I dropped my cash in the drop box and was pleased to see that there really is trust in our society!

Only minor quibble is I'd read another review that said the pillows weren't too great - and - they were not. I'd recommend replacing this item. Otherwise, most pleased with my stay and thank you!

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peggygail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington, Illinois
Level Contributor
81 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 September 2013

Stopped here overnight last week. This is a great location west of Des Moines must south of I-80. It is an extended stay facility, but served our purposes for an over night stay on the way from Chicago to Omaha. Lot's of nearby restaurants and other facilities in the area. The staff was very friendly and accomodated our needs very well. Nice having a full sized fridge and dishes and silver ware, even for an overnight stay. No pool was the only draw back.

Room Tip: I believe all rooms are basically the same
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
Reviewed 21 August 2013 via mobile

We are on our way from Kansas to Minnesota and this hotel is halfway. We used a freebie night because we are members of this hotel group.

Room is large and spotless. Bed is queen, immaculate sheets and multiple pillows. Nice little kitchen area with all the basics, including a package of popcorn in the microwave. Very friendly desk clerk.

We have our little dog with us but did not specifically get a "pet room" because the room was already assigned before we got here. No evidence of animals ever being in here. My dog hasn't even sniffed that much. Nice pet walk area with complimentary pickup bags.

The hotel is situated in an office park area just off the freeway with several other hotels and restaurants around. Very convenient off and on bot I80 and close to I35. We will stay here again for sure.

Wi-fi is included and signal is strong enough to stream Netflix so we didn't use the big flat screen in the room..

This would be a great long term for one person, maybe a little tight for two, but fr overnight it is very very nice.

Stayed August 2013, travelled as a couple
Helpful?
Thank Klfminn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Carlos, California
Level Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 14 August 2013

We were delighted to find a real, one bedroom apartment for $50 less than a single room at Holiday in in spiffy West DES Moines.What a treat.Full-size fridge, dishwasher, real plates and silverware! You do have to be a little bit self sufficient.Towels and sheets are not changed daily,but you can exchange towels as much as you want.Tale a hair dryer.The apartment was beautifully appointed with two flat screen tvs, if you want a free DVD go to the front desk.Staff is just lovely.We shopped at Whole Foods on University Ave,then made a lovely dinner and breakfast.I will look for more Candlewoods on our monthlong trip.Oh, and they are dog friendly,yeah!

Room Tip: Stayed in room 130, very quiet, walked on rolling lawns by pond with fountain to watch the sunset.En...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beverlydbichons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Candlewood Suites - Des Moines

Property: Candlewood Suites - Des Moines
Address: 7625 Office Plaza Dr N, West Des Moines, IA 50266-2321
Phone Number:
Region: United States > Iowa > West Des Moines
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #17 of 22 Hotels in West Des Moines
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Candlewood Suites - Des Moines 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection. At the Candlewood Suites West Des Moines hotel, we put the amenities where they really count: in the room. Each suite has a fully equipped kitchen that includes a microwave oven, full-size refrigerator and 2 burner stove. Work efficiently at your over-sized desk with 2 phone lines and complimentary high-speed Internet. Relax in the overstuffed recliner while enjoying the DVD/VCR player. Borrow some of your favorites from our free video/CD library. Work off some stress in the fitness center or grab a snack from our Candlewood Cupboard where you can purchase meals, beverages, snacks and sundries at value prices. We are proud to be a pet friendly hotel (fees apply), which can be helpful when relocation with pets forces you to leave your old surroundings. Our location is perfect for business and leisure travelers alike. Located just 1 mile from the Wells Fargo offices in West Des Moines and the Jordan Creek Town Center Mall. Offices for State Farm Insurance, Farm Bureau and American Family Insurance are only minutes away. Downtown Des Moines is an easy drive (12 miles) and the Des Moines Airport is only 14 miles from the hotel. Enjoy the zoo or the best restaurants and entertainment the Des Moines area has to offer only minutes from the hotel. Also located nearby are HyVee Food Stores, Wal-Mart or Sam's Club and Target. ... more   less 
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Also Known As:
Candlewood Suites - Des Moines Hotel West Des Moines
Candlewood Suites West Des Moines
Candlewood West Des Moines
West Des Moines Candlewood Suites

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