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“Not worth the expense”

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TownePlace Suites Dodge City
Ranked #6 of 19 Hotels in Dodge City
Los Angeles, California
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not worth the expense”
Reviewed 4 May 2014

The night I stayed at the hotel was the first night it opened. I wasn't able to access the wireless and when asked for help, was told it was working for everyone else and that was that.

The sheets were scratchy and bed not that comfortable. A lot of light came in from under the door so it wasn't as dark as I expect hotel rooms to be.

When checking in, I asked for the total and the woman at the front desk couldn't tell me. She explained that Marriott is now on a paperless system so I would find out in the morning. This was bothersome to me, as I like to know what I'm being charged in advance, and I find it hard to believe that the computer couldn't tell her the anticipated total. At the least, they should know what the tax is and be able to do the math.

Ended up paying $190, which was really expensive for this city and hotel.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rebecca G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig B, General Manager at TownePlace Suites Dodge City, responded to this review, 5 May 2014
Hello Rebecca! Let me first say Thank You for being the very first guest to write a review on our Brand New Hotel! This hotel has been years in the making and it is an honor to open the very first Marriott Hotel in Dodge City, KS! Feedback like yours will help us to continue to grow and train our staff on a continuous basis. Secondly, it appears that we did not deliver the highest of standards that all Marriott guests are accustom to when you stayed with us on our very first night of business. I have shared your comments with my entire staff (Housekeeping, Front Desk & IT Dept.) and I can ensure you that the proper steps of action and training are currently taking place to correct all of the issues you mentioned in your review. Should you return to Dodge City, I would ask that you contact me personally to set-up your reservation and allow me to show you the improvements we have made. Once again, thank you for your review and for being one of our very first guests!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TownePlace Suites Dodge City

Property: TownePlace Suites Dodge City
Address: 2800 W Wyatt Earp Blvd, Dodge City, KS 67801-3005
Region: United States > Kansas > Dodge City
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 19 Hotels in Dodge City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — TownePlace Suites Dodge City 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Featuring an outdoor swimming pool and BBQ facilities, this all-suite Dodge City, Kansas hotel is 3 km from United Wireless Arena. Free Wi-Fi access is available throughout the property.A kitchenette with a stove and dishwasher are offered in every suite at TownePlace Suites by Marriott Dodge City. Featuring a bath or shower, private bathrooms also come with a hairdryer.A fitness centre is on site at Marriott Dodge City TownePlace Suites, along with a mini market for guest convenience. Other facilities offered include meeting facilities and a laundry. The property offers free parking.Boot Hill Museum & Casino is 3 km away. Dodge City Raceway Park can be reached in 10 minutes' drive ... more   less 
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