They sure don't know how to treat their Rewards guests!!!
I had made a reservation several months in advance and requested a first floor suite. We arrived before 4PM and noticed a lot of road construction in front of the hotel.
We were very rudely told many things by the clerk. 1. No rooms on the quieter, back side of the hotel were available. 2. There were no first floor rooms available 3. We could not have a suite on a free points night, even though the internet showed some available 4. Basically were told that we couldn't have any sort of room that we were wanting because she assigns the rooms in the order they are booked ( Well I booked the room several months ago! ) Usually we are told that the rooms are given out in the order you arrive and we arrived before 4PM.
There was no elevator and we had to drag all of our luggage up a very long flight of stairs. We also observed during our stay that the hotel was only about 1/4 full. Still we were told that no other rooms were available when we inquired again later.
We were also disappointed that the hot tub was broken and the pool was very small and shallow.
The water in the shower was not hot enough for my taste, and the towels were dingy looking and smelled like bleach.
The worst ordeal was that the coffee pot leaked all over and the basket did not drain and fell out whenever you touched the pot. I ended up burning my hand, and for some reason when the hot tea went all over the counter the fire alarm went off !!!
We didn't sleep very well as it was quiet noisy from all the truck traffic and road construction.
Breakfast wasn't any better. They didn't have any syrup for the waffles, no cereal for the kids, and the juice machine was broken.
When we returned to our room neither of our keys would work.
Obviously, we were glad to get back on the road.
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- Also Known As:
- Comfort Inn Dodge City
- Dodge City Comfort Inn