This Fairfield Inn is not one of the newer ones, but the large room was clean, comfortable, and well appointed with fridge, microwave, coffeemaker, comfortable couch and decent bedding. The ac hadn't thermostat making it hard to adjust. The room attendant was new, but friendly, efficient and thorough. The room was quiet with blackout curtains.
The staff downstairs was another story. The hotel was fully booked with a multi-year reunion and a wedding scheduled that weekend in Emporia. The desk staff was inadequate, the desk was often unmanned and on checkout, I had to wait until a staff member came in from a break outside with several other employees. The breakfast room was a disaster. The first morning, the juice dispensers and coffee carafes were empty an hour before the service ended and the attendant did little to remedy it. There was no bread for toast, no fresh fruit except for a few apples and the second morning was worse with even the hot water carafe empty and the same annoyed response from the attendant. Speaking to the employee at the desk about the situation did no good. Our experience was negatively impacted by these poorly trained, discourteous employees and we will not return. Marriott was sent a review of these hotel deficiencies so they can be addressed.
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- Also Known As:
- Fairfield Inn Emporia
- Fairfield Emporia
- Emporia Fairfield Inn