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“Nice People, Filthy Dirty Over Priced Rooms”

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Holiday Inn Express Hotel & Suites Garden City
Ranked #11 of 16 Hotels in Garden City
Reviewed 3 December 2013

The carpets are Filthy, Dirty. The rooms need a deep cleaning, especially the carpets. The couch and chairs in the room are filthy too. I had to place clean towels on the furniture just to sit on them. The one positive part is the staff. They are very friendly and professional and always ready to help.

Room Tip: Find a newer hotel and please be quiet in the hallways so that you don't disturb others with you...
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  • Stayed: October 2013, travelled on business
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Thank T M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa Maria B, Front Office Manager at Holiday Inn Express Hotel & Suites Garden City, responded to this reviewResponded 10 December 2013

Dear T M,

I would like to thank you for taking time out to review your stay. I do apologize about the inconvenience of the cleanliness during your stay, in which we are in the process of deep cleaning right at this moment. We take pride in our staff and hotel cleanliness. I would like to further investigate the issues of your stay. So please contact the hotel at your earliest convenience.
620-275-5900

Thank you & have a happy holidays!

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Write a ReviewReviews (77)
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44 - 50 of 77 reviews

Reviewed 5 October 2013

We got a friendly welcome but with a high-speed almost automated speech typical of the young generation. Another guest had to direct us to the elevator.
Nice room with all amenities, except a fridge. Excellent bed linen, but in the normal American style that tends to fall apart in the middle of the night.
The internet did not function, and it was difficult to communicate with the high-speed receptionist. Maybe it was his first encounter with foreign, yet english-speaking tourists?

  • Stayed: September 2013, travelled as a couple
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Thank Finn Spurre P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2013

Nice place to stay, clean and mostly quiet. The you can see the interstate from your room. The staff is very helpful and if you ask they make it happen. Good value for the dollar. The breakfast bar is nice and they have free coffee available. When I checked in I was offered bottled water or a soft drink to take to my room

Room Tip: Ask for a room away from the interstate
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  • Stayed: September 2013, travelled on business
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Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2013

We took off on a motorcycle trip and Garden City was a great location to stop over. We used our Rewards Points to stay at the Holiday Inn Express one night going and coming. The desk clerk was extremely helpful and friendly upon our first check in. We had tried to book on-line for our return stay. The Clerk put us in touch with his Manager that was then able to accomodate our request. Everything about both our stays was top notch and we were very pleased to have such great service.

  • Stayed: July 2013, travelled as a couple
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Thank Pat R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2013

Situated just off the main road its quite easy to get too if you are just passing through as we were. The motel is a slightly older one than we have stayed in recently but seemed to be fairing well. The room wasn't huge but it was of a 'normal' size and not cramped or small. The bed was down at the window end. We were opposite the ice machine that made quite a noise but when we were in the room with the door closed you couldn't hear it. The bed was comfy but there were a few stains on the sheets and the pillows seemed quite old.

There was a big flat screen TV with Cox, fridge and microwave. The bathroom was quite small but everything was clean and there were plenty of soaps, shampoo, mouthwash etc. Some expert folding of the tissue and flannels too!

The entrance area was very pleasant - didn't have time to use the pool but it looked good and seemed to be open 24 hours. All the staff we met were very friendly too.

A nice motel - would come here again.

  • Stayed: May 2013, travelled as a couple
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1  Thank PotentialVorticity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Therese C, General Manager at Holiday Inn Express Hotel & Suites Garden City, responded to this reviewResponded 26 July 2013

Dear PotentialVorticity,

We appreciate the time and effort you put into describing your stay. We are glad you found our beds to be comfy and our staff friendly. Though I am sorry you did not get a chance to take advantage of our 24 hour pool and hot tub, we would love for you to stay with us again. Your opinion is greatly valued.

Thank you & have a great day!

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Reviewed 5 May 2013

We spent one night here a few days ago and were pleased with our stay. The desk clerk went out of his way to accomodate my wishes for a quiet room. No suprises on this stay. Nice clean room. Slightly dated property, but well maintained. The breakfast was just what we have come to expect from the chain. I would definitely stay here again without hesitation.

Stayed: May 2013
Thank Tcs6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Therese C, General Manager at Holiday Inn Express Hotel & Suites Garden City, responded to this reviewResponded 23 May 2013

Dear Tcs6,

We love the fact that you were pleased with your stay and that the hotel staff was able to accommodate your requests to your satisfaction. We strive for your satisfaction and we look forward to having you stay with us again.

Best wishes, Therese

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Reviewed 25 November 2012

On-line reservations without any issues. Upon arrival room was ready. Very comfortable and clean. Morning breakfast was way above average for hotel complimentary types. Fresh pancakes, bacon or ham, eggs or omelets , biscuits and gravy. Large pool and hot tub open 24 hours. Entrance hard to get in and out due to traffic in area. Will stay again.

Room Tip: Price is lower than comparable hotel brands in area. Having lived in Garden City in the past this i...
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  • Stayed: November 2012, travelled as a couple
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1  Thank mlheili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Therese C, Manager at Holiday Inn Express Hotel & Suites Garden City, responded to this reviewResponded 29 November 2012

We are thrilled that you have shared your feedback on TripAdvisor! Thank you for your kind words about our hotel, complimentary breakfast, as well as our 24 hour pool access.

Once again thanks for your support and we hope you have the opportunity to make it back to Garden City in the near future, we'd love to see you!

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Additional Information about Holiday Inn Express Hotel & Suites Garden City

Address: 2502 E Kansas Ave, Garden City, KS 67846-6963
Phone Number:
Region: United States > Kansas > Garden City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 16 Hotels in Garden City
Price Range: £74 - £95 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Garden City 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Garden City is conveniently located on the east end of Garden City where Hwy 156 and Bypass/Loop Hwy 83/50 converge. Start your morning off right with our complimentary Express Start breakfast we feature Express Brand cinnamon rolls. with hot items that include bisquits and gravy, egg and cheese omelets or scrambled eggs, bacon, or sausage, hot and cold cereal, fruit and juices. It is served from 6:30 AM to 9:30 AM each morning. The hotel features rooms with 2 queen size beds, king wheel chair accessible rooms, and king executive suites. Pets are welcome, with a $25 non refundable fee. All rooms have coffee makers, irons and ironing boards, hairdryers, 2/2 line phones, cable TV with HBO and on demand movies. The suites have sofa sleepers, bigger work desks, wet bars with fridge and microwave. We offer high-speed Internet at no charge and a 24 hour full service business center and guest laundry. The indoor pool, hot tub, fitness room are open 24 hours except Friday, Saturday and Sunday, when it closes at midnight. Area restaurants include Lone Star Steak House and Applebee's with an I-hop right across the street, shopping, movie theaters, Lee Richardson Zoo, Garden City Community College and Finney Count Fair Grounds all within 1 mile. Historical Boot hill, Dalton Gang Hide Out and Scott Lake State Park are within 45 minutes of Garden City. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Garden City
Holiday Inn Garden City
Garden City Holiday Inn

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