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“Disappointed”

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Clarion Inn Garden City
Ranked #4 of 15 Hotels in Garden City
Certificate of Excellence
Salina, Kansas
1 review
“Disappointed”
1 of 5 bubbles Reviewed 22 July 2014

We stayed here as part of a wedding party, the event was held at the hotel. Our room had no air conditioning, when we called someone came and looked at the unit to trouble shoot, then said they would contact maintenance. We did not hear anything further. After the reception we came back and it was not fixed, we called again asking for at least a fan. They did not offer to move us or to fix it. The next morning the front desk attendant did not even apologize once. She said they would place a work order, we told her it should have been done last night. She was completely rude. In a service industry, you really should treat your guests better and be more accommodating. I will NEVER recommend this hotel to anyone.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Jenny U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samys_Steakhouse, Manager at Clarion Inn Garden City, responded to this review, 15 August 2014
We appreciate you taking the time to review the Garden City Clarion Inn & Conference Center on Trip Advisor. On behalf of the entire Clarion Inn staff, I apologize we did not meet your expectations,. We have policies and procedures in place and we have reviewed them with the staff so this type of incident does not occur in the future. We appreciate your business and hope you will give us another chance to provide you with exceptional service and an enjoyable stay.

Clarion Inn Management & Staff
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165 reviews from our community

Traveller rating
    108
    36
    8
    6
    7
See reviews for
25
23
13
77
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Illinois
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 7 June 2014

Just returned from staying four nights at the Clarion Inn. The breakfast is wonderful and the beds are super comfy. Overall it was a great place to stay. However, just a few quirky issues. We had a room on the 2nd floor that faced the indoor pool. No natural light combined with only 3 lamps made the room very dark. Plus, it's a bit of an older hotel and there are very few electrical outlets which makes it difficult to charge phones and electronics and have light in the room.

At least twice one night a tornado warning was issued. From inside the hotel you could not hear the tornado sirens and no one in the hotel seemed concerned enough to alert the guests.

Room Tip: Ask for an outside room. Inside rooms are VERY dark.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ArkansasTravelgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samys_Steakhouse, Manager at Clarion Inn Garden City, responded to this review, 10 June 2014
Hello Arkansas Travelgirl,

We appreciate you taking the time to review the Garden City Clarion Inn on Trip Advisor. We are happy you were able to enjoy the restaurant and the super comfy beds! We do appreciate your recommendation about lighting in the guest rooms as well as electric outlets. Honest reviews such as yours will enable us to better serve guests as well as know adjustments that may need to be made. And I do sincerely apologize for the lack of concern you felt the night of tornado warnings. We have emergency policies and procedures in place for storm warnings and we will use this opportunity to review our procedures with staff so this issue does not occur in the future. We hope to see you again soon!

Sincerely,

Clarion Inn Management and Staff!
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Manhattan, Kansas
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

Nice, comfortable stay. Cool amenities including the pool and an awesome rooftop bar with a TV. Great food in the restaurant as well. Meeting facility worked well, too. You can't go wrong staying here if you are in SW Kansas. Looking forward to the owner opening a new property with an expanded water park.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samys_Steakhouse, Manager at Clarion Inn Garden City, responded to this review, 10 June 2014
Hello Jeff S,

Thank you for your Trip Advisor review of the Clarion Inn! We appreciate the accolades and are so happy you enjoyed the stay and were able to enjoy the restaurant.

Sincerely,

Clarion Inn and Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 2 June 2014 via mobile

I love the attached restaurant, free soup and salad for hotel guests. My favorite thing is that the beds are dangerously comfy. However the hotel is very outdated and there is not a lot nearby. This is forgivable since it's garden city ks. I also find the front desk to be unenthusiastic and rude... Not so forgiving.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IflyHighh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samys_Steakhouse, Manager at Clarion Inn Garden City, responded to this review, 10 June 2014
Hello iflyhighh,

We would like to say Thank You for your recent Trip Advisor property review. We appreciate you staying here at the hotel and are very happy you enjoyed the onsite restaurant Samy's Spirits and Steakhouse. I do sincerely apologize for the sub par experience with our front desk agent, we use this as a learning opportunity for training.

We hope to see you again,

Clarion Inn Management and Staff
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Muncie, Indiana, Usa
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 May 2014

I stayed at this property over Memorial Day weekend. I would definitely come back here during my next stay in Garden City. The hotel is in a great location just inside the bypass. It is very clean and in good shape. The service was very good as well. It is very quiet as well. While everything is clean and in good shape the decorum is a bit dated. It has a very old look. The bathrooms are rather small. Those are my two concerns that keep it from getting an excellent rating.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samys_Steakhouse, Manager at Clarion Inn Garden City, responded to this review, 4 June 2014
Hello Mike C,

Thank you for your recent review of the Garden City Clarion Inn! We appreciate your thoughts on your stay and are happy you chose to stay with us. We hope to see you next time you are in Garden City!

Sincerely,

Clarion Inn Management and Staff!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
269 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 16 March 2014 via mobile

I'll admit that I wasn't expecting greatness in a Garden City hotel, but I was impressed with the Clarion. The staff was courteous and helpful. The room was comfortable. The meeting rooms were well-suited for our meeting. Hotel has free wifi and the rate included evening refreshments and breakfast. Will stay again.

Stayed March 2014, travelled on business
Helpful?
2 Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samys_Steakhouse, General Manager at Clarion Inn Garden City, responded to this review, 20 March 2014
Hello Robert,

Thank you for the great review! We love to hear comments from hotel guests, especially seasoned Trip Advisor users. We are happy so glad you had a nice stay and found all our amenities We hope to see you again, very soon!

Thank you,

Clarion Inn and Conference Center Hospitality Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
WaKeeney, Kansas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 January 2014

I stay here often when out of town for work. Very clean and neat rooms. Very comfortable beds, hard to get out of in the morning. Complimentary drinks in the evening. Very good bar and grill on site and very nice hot breakfast complimentary. I highly recommend.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ontheroadlots2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Clarion Inn Garden City

Property: Clarion Inn Garden City
Address: 1911 E Kansas Ave, Garden City, KS 67846 (Formerly Garden City Plaza Inn)
Phone Number:
Region: United States > Kansas > Garden City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 15 Hotels in Garden City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Clarion Inn Garden City 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
Clarion Inn Garden City Hotel Garden City
Clarion Garden City
Garden City Clarion

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