We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible experience”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Premier KC Speedway Inn & Suites
Ranked #1 of 23 Hotels in Kansas City
Certificate of Excellence
Reviewed 16 April 2014

Staff complained about their pay. Our room did not get cleaned on our second day of stay. The view and suite was not what we expected. The lounge/bar was never opened as described. The pool was under renovation. And the breakfast was mediocre at best. All around this was one of the worst hotel experiences that I have experienced.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank Daniel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGMKansasCity_KS, General Manager at Best Western Premier KC Speedway Inn & Suites, responded to this reviewResponded 20 April 2014

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 913-334-4440.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (828)
Traveller rating
Traveller type
Time of year
Language

613 - 619 of 828 reviews

Reviewed 16 April 2014

Staff are incredibly helpful and friendly. The hotel facilities are a cut above all other chain hotels I've stayed in. They even have reverse osmosis water in the rooms! Excellent restaurants and shopping are within walking distance of the hotel.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Kendall B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2014

One year later and still haven't addressed some simple things. - Treadmill still broken like last year. - Still not able to provide clean towels on the weekends for pool and fitness area. - Some doors still don't lock when they swing shut. You have to tug on them. Its a great location, perfect for KC Sporting, Speedway or baseball. I love walking across the street and not having to park.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Holly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGMKansasCity_KS, General Manager at Best Western Premier KC Speedway Inn & Suites, responded to this reviewResponded 20 April 2014

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 913-334-4440.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2014

Stayed for 1 night to shop the local area. GM took call for reservation (did day of arrival) and checked us in. Very helpful with knowledge of the surrounding area. Day supervisor checked us out and very friendly. Lobby very stylish and clean. Bed was perfect for a good night sleep. Nice room amenities too!

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Jill J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2014

Nice front desk staff. Very helpful.
The rooms are a bit strange. Very nice TV with lots of added features that I don't think work. The rooms are dark. All lights are fluorescent. Not just fluorescent but really cheap fluorescent. No bed side lamps just two overhead fluorescent. So if you read at night be prepared for your bed mate to complain or bring a book light.

The Hotel is very noisy. It is geared towards families so above me I had kids bouncing around early every morning.

The night I arrived the lobby was full of gusts sitting around drinking beer. Not my thing so it was a bit of a turn off. The next night a couple sitting in the lobby drinking beer with nice beer cozies for bottles. Never knew they made such things.

The breakfast is great much better than most hotel breakfasts.

  • Stayed: April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HowieEmbry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2014

Very nice hotel, love the filtered water available for drinking. Would definitely stay here again. The location is perfect for our purposes. Beds were comfortable, staff were very friendly and helpful. No complaints at all.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Carla R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2014

I stayed here for business and had a great experience. The staff were friendly, and the breakfast was good. My room was comfortable and clean. I am an Area Manager, and I have a store in this vicinity, and I will be staying here for any of my visits to Kansas City.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Seneca U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kansas City hotels
0.7 mi away
Country Inn & Suites by Radisson, Kansas City at Village West, KS
0.6 mi away
Residence Inn Kansas City at The Legends
0.5 mi away
Holiday Inn Express Village West
Show Prices
Show Prices
Show Prices
0.1 mi away
Hampton Inn Kansas City / Village West
0.7 mi away
Chateau Avalon Hotel & Spa
Chateau Avalon Hotel & Spa
#8 of 23 in Kansas City
456 reviews
1.6 mi away
Comfort Suites Speedway - Kansas City
Show Prices
Show Prices
Show Prices

Been to Best Western Premier KC Speedway Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Premier KC Speedway Inn & Suites

Address: 10401 France Family Dr, Kansas City, KS 66111-1905
Phone Number:
Region: United States > Kansas > Kansas City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kansas City
#1 Business Hotel in Kansas City
#2 Best Value Hotel in Kansas City
#2 Romantic Hotel in Kansas City
Price Range: £78 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Premier KC Speedway Inn & Suites 3*
Number of rooms: 82
Reservation Options:
TripAdvisor is proud to partner with Booking.com, LoveHolidays, Hotels.com, Agoda, TripOnline SA, Ebookers, getaroom.com, 5viajes2012 S.L., HotelQuickly, Evoline ltd and Cancelon so you can book your Best Western Premier KC Speedway Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Premier KC Speedway Inn & Suites Kansas City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing