My apologies for the long review, but this is my experience with the Leawood Aloft;
We stayed here the night of our wedding. We booked the block of rooms for family and friends about 6 months in advance. The closer to the wedding day we got, the more difficult it was to accomplish anything with the hotel. Their biggest issue is how fragmented all of the responsibilities sit within the management structure. No one person can seem to help you with anything, it was always "someone else's department".
While every person we interacted with was very friendly, including the sales woman her served as our main contact, it was difficult to get a straight answer from them about anything. For example, the hotel has a courtesy shuttle that runs at seemingly random times. Our reception was held within a literal 1 and a half minute drive from the hotel. A month out from the wedding I inquired about the availability of a shuttle for my wife and I from the reception to the hotel. The saleswoman helping us said she needed to get in touch with someone else to get that answer. A couple weeks past without an answer, called the hotel again, got the same answer; that someone else still needed to be contacted. Three days before my wedding I was told that the shuttle was not available that night. This would not have been a problem if I was told up front.
We pre-reserved about 10 rooms for our guests that needed to be spoken for 3 weeks prior to the wedding, which is understandable. What they didn't tell us, however, is the only way to get the group rate for our guests was for them to book online. We had a couple of guests call and book their rooms via the front desk, giving our names to the agent at the time of reservation. After receiving a list of guests that had books, only 1 of the 3 were showing up. I inquired about this and was told that the rooms were not applied to the block rate by the agent. When asked if this could be adjusted, I was again told they would look into it. Three days prior to the wedding I was told nothing could be done to get them the group rate due to their systems.
Finally, our group rate was set to be 90 dollars (including our room). We were also told that we would get a free upgrade to a corner king room (their version of a honeymoon suite). We were upgraded to the corner room, which was nice, but the credit card was charged 120 (140ish after taxes). When I called to inquire after the wedding, I was again sent to a different department, which was apparently one person who was not in the office. I left a voicemail on her machine and have not heard back since. Every time I call about this matter I get sent back to this voicemail.
My issue with aloft was with the customer service. The fragmentation they have within management makes it very difficult to get anything done or any questions answered. At the end of the day, I paid a cab to take us to the hotel, our guests didn't seem to mind paying a bit extra, and I only missed out on a small amount of money. But this was not a pleasant experience trying to plan anything in advance. I suggest you take your block room booking needs elsewhere in Leawood/OP.
- Official Description (provided by the hotel):
- Set in the chic Park Place lifestyle development, Aloft Leawood-Overland Park is close to upscale shopping, the Overland Park Convention Center, Menorah Medical Center, and Sprint world headquarters. ... more less
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- Also Known As:
- Aloft Leawood Hotel Leawood
- Aloft Leawood - Overland Park Kansas